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Cyclesmith Reviews (2)

Review: I had ordered 68mm black crank set for my kids mt bike for $52.54 on march 4th 2015 @ 2:12pm went to store to pick up parts and store had note on door that they had shut the doors they responded once have not heard from them since after numerous calls and e-mails they are never at store during the day they must be going at night to avoid being contacted.Desired Settlement: I would like parts or refund of my money.

Business

Response:

Company states that they have cancelled the consumer's order and sent a cashier's check to them.

Review: I was given a bicycle fit for my birthday in August. I called and made a appointment for August23rd. I met with [redacted] in the early afternoon, he explained a lot to me about bicyclesand riding them.I got on a bicycle and [redacted] adjusted the bike to fit me and wrote the measurements down with other notes he had taken.This process took at least two hours,I called in a couple of weeks, no response.I E mailed him, no responseI called again six weeks later and was told his computer couldn't send E mailsI called two weeks later and his computer was down he would send it in a couple of days.I stopped there in November and the clerk wrote down my name and telephone number and E mail address and I should here from [redacted] in a couple of days.The results of the fit do not do me any good for fitting a bike, and I received nothing of valuefor the Fifty dollar Groupon gift certificate that was supposed to be worth a one hundred dollars.All I am asking for is the results of the fit, I wasted most of the day driving 180 miles round trip and over 2 hours in the shop I called in October [redacted] said his computer was down he would send it in a couple of daysDesired Settlement: I would like to get the results of my bicycle fitting

Consumer

Response:

I received a e mail a few weeks ago from the Revdex.com asking if I had heard anything from Cyclesmith. No I have not heard anything from them.

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Description: Bicycle - Dealers, Bicycles - Repair, Exercise Equipment & Machines - Sales, Sporting Goods Stores (NAICS: 451110)

Address: 250 S 1300 E, Salt Lake City, Utah, United States, 84102-2609

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