Customer had inducer motor replaced on 12/31/15. Then called 3/18/16 having no heat on her furnace. She was quoted for the service call plus repairs if unrelated to the earlier work and was told there would be no charge if the exact same component failed. Appointment was...
scheduled for later in the morning. Within minutes after scheduling the appointment, she called back, cancelled the appointment then cursed the dispatcher with repeated "F-bombs" then hung up the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:
Our experience and this review is neither fabricated, nor about the money. We also do not find alteration of previously signed invoices or being billed undue amounts based on our address to be laughable as the business owner describes it. The dispute with the credit card company was to force Burkhardt to provide a defense for the fraudulent charges, which they had not done in my direct dialogue with the owner, and for which I knew there would be none. This dispute produced the altered and forged invoices submitted by Burkhardt. The before and after invoices leave no question about this matter. They have already been submitted to the Revdex.com. I have also submitted them to the Wisconsin Department of Safety and Professional Services and the Wisconsin Department of Revenue (for the 28% sales tax we were charged). They have further been shared with the three general contractors who have requested them via the email address I provided elsewhere and I will continue sharing them with anybody else who requests them. Unfortunately, the comment regarding our ability to pay unapproved and unearned charges due to our million-dollar house was verbal and I will just have to stand by my word that it was made. You will see that the complaint filed with the Revdex.com requested NO additional compensation from this company. My intent is only to share our experience with others so that they can make a better decision than we did. I only wish I had taken the time to read some of the other shocking reviews about this company and its owner online before calling them. Hopefully others have a chance to read this. I will leave it up to the smart buyers in Wisconsin to decide whether they want to do business with this company and its unethical owner.
Customer had inducer motor replaced on 12/31/15. Then called 3/18/16 having no heat on her furnace. She was quoted for the service call plus repairs if unrelated to the earlier work and was told there would be no charge if the exact same component failed. Appointment was...
scheduled for later in the morning. Within minutes after scheduling the appointment, she called back, cancelled the appointment then cursed the dispatcher with repeated "F-bombs" then hung up the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:
Our experience and this review is neither fabricated, nor about the money. We also do not find alteration of previously signed invoices or being billed undue amounts based on our address to be laughable as the business owner describes it. The dispute with the credit card company was to force Burkhardt to provide a defense for the fraudulent charges, which they had not done in my direct dialogue with the owner, and for which I knew there would be none. This dispute produced the altered and forged invoices submitted by Burkhardt. The before and after invoices leave no question about this matter. They have already been submitted to the Revdex.com. I have also submitted them to the Wisconsin Department of Safety and Professional Services and the Wisconsin Department of Revenue (for the 28% sales tax we were charged). They have further been shared with the three general contractors who have requested them via the email address I provided elsewhere and I will continue sharing them with anybody else who requests them. Unfortunately, the comment regarding our ability to pay unapproved and unearned charges due to our million-dollar house was verbal and I will just have to stand by my word that it was made. You will see that the complaint filed with the Revdex.com requested NO additional compensation from this company. My intent is only to share our experience with others so that they can make a better decision than we did. I only wish I had taken the time to read some of the other shocking reviews about this company and its owner online before calling them. Hopefully others have a chance to read this. I will leave it up to the smart buyers in Wisconsin to decide whether they want to do business with this company and its unethical owner.