Cynthia A. Maclean

On October 31, 2012 the owner of The Cane Connection, [redacted], gave me an invoice for creating a quote for hand cane on a metal frame patio chair. He said the cost would be more than $150.00 and to do a second chair would be less in price becuse he would have a pattern. After I left, I called him back to reiterate that I would like him to call me with an estimate once he determined the caning pattern and unless he could use a material that would hold up to outside weather, I would not be able to use the chairs. He assured me that he would call. I also told him there was no urgency or deadline.Just a few days after Jan 1, he called to say the chair was done! I was taken aback and said it would be a few days before I could come by because of a death in the family . I went to the shop and the seat of the chair was finished. I was confused and asked why he didn't call me per our phone conversation. His reply was "I am sorry". I asked him the price and he said $150.00 for the seat and an additional cost for the backing but in his opinion the back didn't need replacement. I said the colors didn't match so he said he had $25.00 in materials used so he would charge me $75.00. I asked him if he would replace the seat of a second chair and he said no.I explained that I am stuck with a chair with non-matching colors that would not have a matching set. He just shrugged his shoulders and said "I'm sorry" Needless to day I was in shock and angry at myself. I returned a few days later and paid the $75 for an unmatched chair w/o being able to have the second chair repaired. I told him I had learned a costly lesson by not getting something in writing. He said he learned a lesson too but he was only patronizing me and I told him that.I did tell him that I had spoken to two persons who were sorry I did not talk to them before patronizing The Cane Connection. He has a reputation for dishonest practices and charges 3x more than he did when he had his business at another location.