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Cyphertech Mechanical Corporation

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Cyphertech Mechanical Corporation Reviews (1)

Review: Mr. [redacted] was called to repair a refrigerator that was never repaired. The only thing he did was to clean the coil and for that he was trying to charge me for $330.91That is ridiculous!!Also, described on the invoice were charges for Fuel and commute that he never informed those were going to be added to the bill. I think that is very dishonest!! We are all going through tough moments in this economy but this is not the way to overcome them by inventing charges that will just make the final bill extra expensive.I tried to negotiate with Mr. [redacted] but he was very arrogant and loud which made impossible any mediation. And now he is threatening with putting a Lien to my business which will cause extra expenses.Desired Settlement: I am willing to cut a check for $100.00 which will cover the 1 1/2 hours that took him to clean the coil.

Business

Response:

RE: Complaint #[redacted]

To whom it may concern:

This service call was initiated by Mr. [redacted] to repair a refrigeration unit which he had purchased used from another restaurant.

Mr. [redacted] already knew that we charge for our travel time and a small fuel surcharge as evidenced by the acceptance and payment in full shown in attachments "Work Order [redacted]" and "Invoice/receipt [redacted]" dated 10/03/2012.

The refrigeration unit I found was so impacted with dirt and grease that it was a wonder the compressor even fired up and ran at all after cleaning the condenser.

The condenser was 100% impacted with years of grease and dirt which required seven separate applications of coil cleaner, letting the coil cleaner dissolve a layer of dirt and grease at a time, rinsing away that layer, catching the rinse in pans and disposing of it.

I did charge him for a 1/2 hour commute time to the job. But that is our standard policy of which he already knew.

I used two containers of coil cleaner which was $24.09 per container plus tax, which he willingly paid for on the last service call for the other refrigeration unit.

Our rate is $75/hour which is very fair considering most commercial refrigeration companies in town are in the high $80's to high $90's these days.

Yes, it did take 2.5 hours to perform this service call PLUS the half-hour travel charge. But I even waived his fuel surcharge as evidenced in attachment "Invoice [redacted]."

When Mr. [redacted] says I became loud and "arrogant" I assume that it was when I expected to be paid for my work which he refused to do over the phone and would not even come back to the restaurant until after he was sure I had left.

Imagine the "arrogance" of the expectation that one should be paid for their services?

I believe Mr. [redacted] has filed this claim as a revenge effort in response to the fact that I am in the process of taking legal action against him, including pentalties and interest and legal fees, as spelled out on the signature line of the work order, in order to claim my rightfully earned income from the service he stole.

I would hope the Revdex.com can see through this thinly veiled attempt at his harassment effort to get me to back down, which I will not.

With warmest regards to the Revdex.com,

President,

CypherTech Mechanical Corporation

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still don't understand the lack of professionalism from this guy. He was called to repair the refrigerator and because his lack of knowledge the job was never accomplished. He keeps lying about the hidden charges.

And of course he is making up the time and effort since he only cleaned the coil !!

I stand by the offer made to settle. I can't agree to pay what this fake technician is attempting to collect.

Regards,

Business

Response:

If you did not know of these charges, then please explain why you signed for them on a previous work order.

And as far as the sophomoric insults, my reputation precedes me with all whom I do business except for whiny little thieves like you.

See you in court.

And if you think $75/hour is steep. Wait until you get my attorney's fee.

Good day.

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Description: Refrigeration Equipment - Commercial - Sales & Service, Heating & Air Conditioning

Address: PO Box 697, Lakeside, California, United States, 92040

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