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Cypress Auto Glass

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Cypress Auto Glass Reviews (1)

Review: On September 24,2015, I took our 2013 Recreational Vehicle to Cypress Auto Glass because they were referred to us by our third party insurance carrier. Cypress Auto Glass was to install a new front windshield (the windshield was prepaid by our insurance carrier).

When I picked up our RV at the time [redacted] requested that I pick it up and paid our $500.00 deductible to them, I immediately pointed out to [redacted] and his wife, that they had scratched the decals on the front of my RV. At which [redacted] said, no he didn't. And I told replied, "yes, you did". He and his wife, said that they would take care of the damage. They sent me home with the windshield all taped up, at which I was surprised. They said that they would stop by and remove all the tape on the windshield that same evening after they closed their shop for the day. [redacted] and his wife, did come by around 5:30pm and removed the tape that they had left on the RV. While they were there I again pointed out the decal damage that they had done and that they had also removed some of the paint the cap up above when they removed the tape. My wife also came out and addressed the damages with [redacted] and his wife and again, they said that they would take care of it. They told us, they were heading to the Bay Area for an AC DC Concert the next day, Friday, Sept 25th and would get back to us the following week. We didn't hear from them the next week. So my wife called and spoke with [redacted], she asked him for his business insurance information or to have them contact us. At which time, [redacted] got upset with my wife and hung up on her. We then called our insurance carrier to inform them of the damage that Cypress Auto Glass had to our 2013 RV.Desired Settlement: We want our deductible of $500.00 refunded and the monies that our

insurance carrier is having to pay out, to have someone else correct

the damages caused by Cypress Auto Glass. We would not be in this

situation had Cypress Auto Glass done their job properly.

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Description: Auto Repair - Windshield, Glass Shops

Address: 1301 E Cypress Ave Ste 5, Redding, California, United States, 96002-1263


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