Dear Sir,As a longtime Goodfeet owner and a retired podiatrist I can assure you our products have helped hundreds of thousands of customers with arthritic joints in the foot Our products are of a personal nature They cannot be put back on the self and resoldAsk the DPM who plans on putting you in one of their products if they will take it back. Everyone of our customers are fully aware of our no money back policyWe pride ourselves on good service and are truly bothered by unhappy customers We know our policy of store credit which does not expire and is transferable is generous and unheard of for these types of products. We have different styles of foot orthoticsWe sell orthopedic and comfort shoes by ***, ** ***, ***, ***, *** and ***.Please contact the store to arrange a return of orthotics and to receive store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I revTo assist us in bringing this matter to a close, we would like to know your view on the matter.]To further clarify my position Your salesperson sold me a product that through his lack of of concern or lack of knowledge has exacerbated an arthritic condition in my foot Because of this I have I suffered acute pain and have not been able to walk since three days after my fateful visit to your store It is meaningless for you to speculate what my trained medical professional my or may not do More to the point would be to extend more training, such as even a cursory examination of your clients anatomy, prior to offering a product which could cause such anguish as I have endured.Your offer of a fully transferable store credit is somewhat confusing Why should I have to try to sell this credit in order to recover my money? After my horrendous and still on experience I can assure you that there is no conceivable enticement for me to ever allow one of your sales people to fit me with any of the products your company may offer.I pray you will take the just and moral course and provide and full refund of my money so that I may get on with my healing
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My husband spoke to Gwen several times.She was supposed to talk to the store owner who never called us back several timesTheir response sounds like we did not respond to their calls We never got a call from Theresa V***The behavior of the sales person was not addressedFrankly I'm afraid to deal with these people after the rude, aggressive treatmentI'm not speaking about Gwen because she was the nicest most reasonable person
Regards,
*** ***
I have negotiated my complaint and have had satifactory resultsI would like to take the complaint down
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as a credit can be used for other than orthotics and will not expire (as stated in the response from the store). I will call to arrange time in the next few weeks
Regards,
*** ***
I am truly sorry you are having a slower than average breperiod with your Good Feet orthoticsIt sounds like you were following the recommended wearing times outlined on your instructionsThere is a wealth of other useful information on the wearing instructions which we ask, and hope, that
every customer will readAnd if you have questions or concerns throughout your brewe encourage you to call us for clarification. Is it possible you wore anti-pronatory shoes with your corrective orthotics? Or did you exercise in them already? Our instructions warn against these and other activities while in our products.We are happy to work with you"Tendinitis" from our supports is virtually unheard of if broken into properlyAnd I must take the time to correct many of your written statementsFirst and foremost, no one is ask to sign anything to receive service from usWe spend on average minutes with each customer to properly fit them and teach them about our unique productThere is never a charge for this service and signing is required only after you agree to purchaseNot to mention our no money back policy is clearly posted in our waiting room We do not represent our orthotics as customIn fact our philosophy is correctionWe achieve this through the ideal alignment of the four arches in the footMolded orthotics simple cannot support all four archesAlso, our foot orthotics do not go by shoe sizeEach line, and we have different styles, contains up to different sizesSome lines going up by millimeter increments to properly fit each customers arch systemOur sales people must pass a corporate exam in order to work with customersThey learn the anatomy and function of the foot and every detail of all lines of our orthoticsBut most importantly they learn to fit properly. Feel free to contact me personallyAnd I am most interested in your orthopedists notes.Sincerely,Theresa V***, DPMDistrict Manager, LivWell dba Good Feet Ohio
I have not had a problem with break in I have a problem with an unknown pre existing condition which has been exacerbated by these orthotics My DPM diagnosed a severe arthritic condition in two joints in my foot His recommendation is for surgery to correct While I don't wish to say salesman was negligent, he never looked at my foot, I think I was taken advantage of due to my pain The product I purchased will not fix the problem and I just want my money back.Since product is not custom and can be placed back on the shelf for resale the no refund policy seems unreasonable and the antithesis of customer service
Date Sent: 2/20/10:03:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I revTo assist us in bringing this matter to a close, we would like to know your view on the matter.]To further clarify my position Your salesperson sold me a product that through his lack of of concern or lack of knowledge has exacerbated an arthritic condition in my foot Because of this I have I suffered acute pain and have not been able to walk since three days after my fateful visit to your store It is meaningless for you to speculate what my trained medical professional my or may not do More to the point would be to extend more training, such as even a cursory examination of your clients anatomy, prior to offering a product which could cause such anguish as I have endured.Your offer of a fully transferable store credit is somewhat confusing Why should I have to try to sell this credit in order to recover my money? After my horrendous and still on experience I can assure you that there is no conceivable enticement for me to ever allow one of your sales people to fit me with any of the products your company may offer.I pray you will take the just and moral course and provide and full refund of my money so that I may get on with my healing.Regards,*** *** Thank you for your efforts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Date Sent: 2/17/2016 5:22:04 PMI have not had a problem with break in. I have a problem with an unknown pre existing condition which has been exacerbated by these orthotics. My DPM diagnosed a severe arthritic condition in two joints in my foot. His recommendation is for surgery to correct. While I don't wish to say salesman was negligent, he never looked at my foot, I think I was taken advantage of due to my pain. The product I purchased will not fix the problem and I just want my money back.Since product is not custom and can be placed back on the shelf for resale the no refund policy seems unreasonable and the antithesis of customer service.
Regards,
[redacted]
We do not deceive people into buying our products. The no refund policy is posted prominently in out store. We verbally go over our no refund police before making a sale and our receipt states there are no refunds. Your purchase is nearly a year old. As I responded earlier, I will be happy to meet you at our Cincinnati store to see what we can do to make you happy. I am allowing an adjustment of orthotics or store credit which does not expire and can be transferred to a family member or friend. We also have shoes that can be purchased with your store credit. Theresa V[redacted], DPMManager, Good Feet Ohio
On May 31, 2016, an associate from the Cincinnati Good Feet Store spoke to [redacted]. The owner had authorized her to offer [redacted] a refund minus a 40% service fee. She was also given a choice of keeping the step 3 orthotic and returning the other two for full refund. [redacted] said at that time she would call us back at the store and let us know her decision. The call never game but here is another complaint on this site from her. We have a strict no refund policy. We are trying to accommodate her. These are are offers. I am out if town at my nieces graduation festivities. I will be home on June 14, 2016 if [redacted] wants to wait until then to speak with me.Theresa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Dear Ms [redacted], I am truly sorry you continue to have neuroma discomfort. I have your file in front of me. Your purchase date was September 21,2015. Almost one year ago! You state you saw a podiatrist who said your problem could not be fixed with a product from his office. Interestingly I have...
heard that one before. If your podiatrist new and understood our products he would know that our products are sweeping the market because we have so much more to offer than the traditional orthotic from the podiatrist. In your case, our semi-rigid metatarsal rise puts the forefoot into alignment. It does not simply cushion it like felted foam in other orthotics. And to address your comment that we can clean your year old products and resell them...no we cannot.If you would like to meet me at our Cincinnati Good Feet Store and bring the orthotics you have, I will be happy to evaluate everything. Especially since you have since had a knee replacement. Even though you are well past out 60 day adjustment period we would happily continue to work with you at no charge.Sincerely,Theresa V[redacted], DPMGood Feet Ohio
The Good Feet Store is suggesting that I bring the orthotics that I purchased in to be refitted. I have already done that and my feet were worse. That is the reason I went to the podiatrist in the first place. He confirmed that they were indeed, hurting my feet. I see no benefit in getting yet another set of orthotics and chance my feet getting even worse than they are now. Not sure how they feel they can contradict what a licensed doctor is telling me. He didn't say that the orthotics don't work for everyone...just not for me.Again, the lady that I purchased these from did NOT tell me that they were not returnable or I wouldn't have bought them. They cost $600.00 and they are not working. Unless they come up with something better than "bring them in to be refitted for another pair, this is NOT going to be settled. There has to be some middle ground. I am NOT happy with their product or their customer service at this point.
I am very sorry that [redacted] has had such an uncomfortable experience with our store. In fairness, our [redacted] store manager, Gwen, did leave two messages with [redacted]'s husband on 4/14/16 and again on 4/19/16. She did state who she was, why she was calling and ask to have [redacted] call her back....
I also called during that time frame. I left a voice mail stating who I was and ask that [redacted] call me back. Neither of us got a callback from [redacted].I feel as always that our products are wonderful and that we help over 90% of the people who purchase from us. [redacted] was not told that if she wears the products she cannot bring them back. Our policy is a strick no return policy. We do offer a 60 day period in which exchanges can be made at no charge if a customer either cannot get comfortable in the orthotics they purchased or they still have pain or discomfort with weight bearing after fully breaking into the orthotics. Depending on the individual situation, we move them into a different style or rigidity to better meet their needs.I hope [redacted] will call me and be honest with me with regard to what is going on and I will be happy to meet with her and see what can be done.Theresa V[redacted], DPM[redacted]
Dear Sir,As a longtime Goodfeet owner and a retired podiatrist I can assure you our products have helped hundreds of thousands of customers with arthritic joints in the foot Our products are of a personal nature They cannot be put back on the self and resoldAsk the DPM who plans on putting you in one of their products if they will take it back. Everyone of our customers are fully aware of our no money back policyWe pride ourselves on good service and are truly bothered by unhappy customers We know our policy of store credit which does not expire and is transferable is generous and unheard of for these types of products. We have different styles of foot orthoticsWe sell orthopedic and comfort shoes by ***, ** ***, ***, ***, *** and ***.Please contact the store to arrange a return of orthotics and to receive store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I revTo assist us in bringing this matter to a close, we would like to know your view on the matter.]To further clarify my position Your salesperson sold me a product that through his lack of of concern or lack of knowledge has exacerbated an arthritic condition in my foot Because of this I have I suffered acute pain and have not been able to walk since three days after my fateful visit to your store It is meaningless for you to speculate what my trained medical professional my or may not do More to the point would be to extend more training, such as even a cursory examination of your clients anatomy, prior to offering a product which could cause such anguish as I have endured.Your offer of a fully transferable store credit is somewhat confusing Why should I have to try to sell this credit in order to recover my money? After my horrendous and still on experience I can assure you that there is no conceivable enticement for me to ever allow one of your sales people to fit me with any of the products your company may offer.I pray you will take the just and moral course and provide and full refund of my money so that I may get on with my healing
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My husband spoke to Gwen several times.She was supposed to talk to the store owner who never called us back several timesTheir response sounds like we did not respond to their calls We never got a call from Theresa V***The behavior of the sales person was not addressedFrankly I'm afraid to deal with these people after the rude, aggressive treatmentI'm not speaking about Gwen because she was the nicest most reasonable person
Regards,
*** ***
I have negotiated my complaint and have had satifactory resultsI would like to take the complaint down
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as a credit can be used for other than orthotics and will not expire (as stated in the response from the store). I will call to arrange time in the next few weeks
Regards,
*** ***
I am truly sorry you are having a slower than average breperiod with your Good Feet orthoticsIt sounds like you were following the recommended wearing times outlined on your instructionsThere is a wealth of other useful information on the wearing instructions which we ask, and hope, that
every customer will readAnd if you have questions or concerns throughout your brewe encourage you to call us for clarification. Is it possible you wore anti-pronatory shoes with your corrective orthotics? Or did you exercise in them already? Our instructions warn against these and other activities while in our products.We are happy to work with you"Tendinitis" from our supports is virtually unheard of if broken into properlyAnd I must take the time to correct many of your written statementsFirst and foremost, no one is ask to sign anything to receive service from usWe spend on average minutes with each customer to properly fit them and teach them about our unique productThere is never a charge for this service and signing is required only after you agree to purchaseNot to mention our no money back policy is clearly posted in our waiting room We do not represent our orthotics as customIn fact our philosophy is correctionWe achieve this through the ideal alignment of the four arches in the footMolded orthotics simple cannot support all four archesAlso, our foot orthotics do not go by shoe sizeEach line, and we have different styles, contains up to different sizesSome lines going up by millimeter increments to properly fit each customers arch systemOur sales people must pass a corporate exam in order to work with customersThey learn the anatomy and function of the foot and every detail of all lines of our orthoticsBut most importantly they learn to fit properly. Feel free to contact me personallyAnd I am most interested in your orthopedists notes.Sincerely,Theresa V***, DPMDistrict Manager, LivWell dba Good Feet Ohio
I have not had a problem with break in I have a problem with an unknown pre existing condition which has been exacerbated by these orthotics My DPM diagnosed a severe arthritic condition in two joints in my foot His recommendation is for surgery to correct While I don't wish to say salesman was negligent, he never looked at my foot, I think I was taken advantage of due to my pain The product I purchased will not fix the problem and I just want my money back.Since product is not custom and can be placed back on the shelf for resale the no refund policy seems unreasonable and the antithesis of customer service
Date Sent: 2/20/10:03:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I revTo assist us in bringing this matter to a close, we would like to know your view on the matter.]To further clarify my position Your salesperson sold me a product that through his lack of of concern or lack of knowledge has exacerbated an arthritic condition in my foot Because of this I have I suffered acute pain and have not been able to walk since three days after my fateful visit to your store It is meaningless for you to speculate what my trained medical professional my or may not do More to the point would be to extend more training, such as even a cursory examination of your clients anatomy, prior to offering a product which could cause such anguish as I have endured.Your offer of a fully transferable store credit is somewhat confusing Why should I have to try to sell this credit in order to recover my money? After my horrendous and still on experience I can assure you that there is no conceivable enticement for me to ever allow one of your sales people to fit me with any of the products your company may offer.I pray you will take the just and moral course and provide and full refund of my money so that I may get on with my healing.Regards,*** *** Thank you for your efforts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Date Sent: 2/17/2016 5:22:04 PMI have not had a problem with break in. I have a problem with an unknown pre existing condition which has been exacerbated by these orthotics. My DPM diagnosed a severe arthritic condition in two joints in my foot. His recommendation is for surgery to correct. While I don't wish to say salesman was negligent, he never looked at my foot, I think I was taken advantage of due to my pain. The product I purchased will not fix the problem and I just want my money back.Since product is not custom and can be placed back on the shelf for resale the no refund policy seems unreasonable and the antithesis of customer service.
Regards,
[redacted]
We do not deceive people into buying our products. The no refund policy is posted prominently in out store. We verbally go over our no refund police before making a sale and our receipt states there are no refunds. Your purchase is nearly a year old. As I responded earlier, I will be happy to meet you at our Cincinnati store to see what we can do to make you happy. I am allowing an adjustment of orthotics or store credit which does not expire and can be transferred to a family member or friend. We also have shoes that can be purchased with your store credit. Theresa V[redacted], DPMManager, Good Feet Ohio
On May 31, 2016, an associate from the Cincinnati Good Feet Store spoke to [redacted]. The owner had authorized her to offer [redacted] a refund minus a 40% service fee. She was also given a choice of keeping the step 3 orthotic and returning the other two for full refund. [redacted] said at that time she would call us back at the store and let us know her decision. The call never game but here is another complaint on this site from her. We have a strict no refund policy. We are trying to accommodate her. These are are offers. I am out if town at my nieces graduation festivities. I will be home on June 14, 2016 if [redacted] wants to wait until then to speak with me.Theresa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Dear Ms [redacted], I am truly sorry you continue to have neuroma discomfort. I have your file in front of me. Your purchase date was September 21,2015. Almost one year ago! You state you saw a podiatrist who said your problem could not be fixed with a product from his office. Interestingly I have...
heard that one before. If your podiatrist new and understood our products he would know that our products are sweeping the market because we have so much more to offer than the traditional orthotic from the podiatrist. In your case, our semi-rigid metatarsal rise puts the forefoot into alignment. It does not simply cushion it like felted foam in other orthotics. And to address your comment that we can clean your year old products and resell them...no we cannot.If you would like to meet me at our Cincinnati Good Feet Store and bring the orthotics you have, I will be happy to evaluate everything. Especially since you have since had a knee replacement. Even though you are well past out 60 day adjustment period we would happily continue to work with you at no charge.Sincerely,Theresa V[redacted], DPMGood Feet Ohio
The Good Feet Store is suggesting that I bring the orthotics that I purchased in to be refitted. I have already done that and my feet were worse. That is the reason I went to the podiatrist in the first place. He confirmed that they were indeed, hurting my feet. I see no benefit in getting yet another set of orthotics and chance my feet getting even worse than they are now. Not sure how they feel they can contradict what a licensed doctor is telling me. He didn't say that the orthotics don't work for everyone...just not for me.Again, the lady that I purchased these from did NOT tell me that they were not returnable or I wouldn't have bought them. They cost $600.00 and they are not working. Unless they come up with something better than "bring them in to be refitted for another pair, this is NOT going to be settled. There has to be some middle ground. I am NOT happy with their product or their customer service at this point.
I am very sorry that [redacted] has had such an uncomfortable experience with our store. In fairness, our [redacted] store manager, Gwen, did leave two messages with [redacted]'s husband on 4/14/16 and again on 4/19/16. She did state who she was, why she was calling and ask to have [redacted] call her back....
I also called during that time frame. I left a voice mail stating who I was and ask that [redacted] call me back. Neither of us got a callback from [redacted].I feel as always that our products are wonderful and that we help over 90% of the people who purchase from us. [redacted] was not told that if she wears the products she cannot bring them back. Our policy is a strick no return policy. We do offer a 60 day period in which exchanges can be made at no charge if a customer either cannot get comfortable in the orthotics they purchased or they still have pain or discomfort with weight bearing after fully breaking into the orthotics. Depending on the individual situation, we move them into a different style or rigidity to better meet their needs.I hope [redacted] will call me and be honest with me with regard to what is going on and I will be happy to meet with her and see what can be done.Theresa V[redacted], DPM[redacted]