Dear Sir,As a longtime Goodfeet owner and a retired podiatrist I can assure you our products have helped hundreds of thousands of customers with arthritic joints in the foot Our products are of a personal nature They cannot be put back on the self and resoldAsk the DPM who plans on putting you in one of their products if they will take it backEveryone of our customers are fully aware of our no money back policyWe pride ourselves on good service and are truly bothered by unhappy customers We know our policy of store credit which does not expire and is transferable is generous and unheard of for these types of productsWe have different styles of foot orthoticsWe sell orthopedic and comfort shoes by ***, [redacted] ***, ***, [redacted] , [redacted] and [redacted] .Please contact the store to arrange a return of orthotics and to receive store credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Date Sent: 2/17/5:22:PMI have not had a problem with break in I have a problem with an unknown pre existing condition which has been exacerbated by these orthotics My DPM diagnosed a severe arthritic condition in two joints in my foot His recommendation is for surgery to correct While I don't wish to say salesman was negligent, he never looked at my foot, I think I was taken advantage of due to my pain The product I purchased will not fix the problem and I just want my money back.Since product is not custom and can be placed back on the shelf for resale the no refund policy seems unreasonable and the antithesis of customer service Regards, [redacted]
We do not deceive people into buying our productsThe no refund policy is posted prominently in out storeWe verbally go over our no refund police before making a sale and our receipt states there are no refundsYour purchase is nearly a year oldAs I responded earlier, I will be happy to meet you at our Cincinnati store to see what we can do to make you happyI am allowing an adjustment of orthotics or store credit which does not expire and can be transferred to a family member or friendWe also have shoes that can be purchased with your store creditTheresa V [redacted] , DPMManager, Good Feet Ohio
I am very sorry that [redacted] has had such an uncomfortable experience with our storeIn fairness, our [redacted] store manager, Gwen, did leave two messages with ***'s husband on 4/14/and again on 4/19/She did state who she was, why she was calling and ask to have [redacted] call her back I also called during that time frameI left a voice mail stating who I was and ask that [redacted] call me backNeither of us got a callback from ***.I feel as always that our products are wonderful and that we help over 90% of the people who purchase from us [redacted] was not told that if she wears the products she cannot bring them backOur policy is a strick no return policyWe do offer a day period in which exchanges can be made at no charge if a customer either cannot get comfortable in the orthotics they purchased or they still have pain or discomfort with weight bearing after fully breaking into the orthotics Depending on the individual situation, we move them into a different style or rigidity to better meet their needs.I hope [redacted] will call me and be honest with me with regard to what is going on and I will be happy to meet with her and see what can be done.Theresa V [redacted] , DPM [redacted] ***
On May 31, 2016, an associate from the Cincinnati Good Feet Store spoke to ***The owner had authorized her to offer [redacted] a refund minus a 40% service feeShe was also given a choice of keeping the step orthotic and returning the other two for full refund [redacted] said at that time she would call us back at the store and let us know her decisionThe call never game but here is another complaint on this site from herWe have a strict no refund policyWe are trying to accommodate herThese are are offersI am out if town at my nieces graduation festivitiesI will be home on June 14, if [redacted] wants to wait until then to speak with me.Theresa
The Good Feet Store is suggesting that I bring the orthotics that I purchased in to be refitted I have already done that and my feet were worse That is the reason I went to the podiatrist in the first place He confirmed that they were indeed, hurting my feet I see no benefit in getting yet another set of orthotics and chance my feet getting even worse than they are now Not sure how they feel they can contradict what a licensed doctor is telling me He didn't say that the orthotics don't work for everyone...just not for me.Again, the lady that I purchased these from did NOT tell me that they were not returnable or I wouldn't have bought them They cost $and they are not working Unless they come up with something better than "bring them in to be refitted for another pair, this is NOT going to be settled There has to be some middle ground I am NOT happy with their product or their customer service at this point
Dear Sir,As a longtime Goodfeet owner and a retired podiatrist I can assure you our products have helped hundreds of thousands of customers with arthritic joints in the foot Our products are of a personal nature They cannot be put back on the self and resoldAsk the DPM who plans on putting you in one of their products if they will take it backEveryone of our customers are fully aware of our no money back policyWe pride ourselves on good service and are truly bothered by unhappy customers We know our policy of store credit which does not expire and is transferable is generous and unheard of for these types of productsWe have different styles of foot orthoticsWe sell orthopedic and comfort shoes by ***, [redacted] ***, ***, [redacted] , [redacted] and [redacted] .Please contact the store to arrange a return of orthotics and to receive store credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Date Sent: 2/17/5:22:PMI have not had a problem with break in I have a problem with an unknown pre existing condition which has been exacerbated by these orthotics My DPM diagnosed a severe arthritic condition in two joints in my foot His recommendation is for surgery to correct While I don't wish to say salesman was negligent, he never looked at my foot, I think I was taken advantage of due to my pain The product I purchased will not fix the problem and I just want my money back.Since product is not custom and can be placed back on the shelf for resale the no refund policy seems unreasonable and the antithesis of customer service Regards, [redacted]
We do not deceive people into buying our productsThe no refund policy is posted prominently in out storeWe verbally go over our no refund police before making a sale and our receipt states there are no refundsYour purchase is nearly a year oldAs I responded earlier, I will be happy to meet you at our Cincinnati store to see what we can do to make you happyI am allowing an adjustment of orthotics or store credit which does not expire and can be transferred to a family member or friendWe also have shoes that can be purchased with your store creditTheresa V [redacted] , DPMManager, Good Feet Ohio
I am very sorry that [redacted] has had such an uncomfortable experience with our storeIn fairness, our [redacted] store manager, Gwen, did leave two messages with ***'s husband on 4/14/and again on 4/19/She did state who she was, why she was calling and ask to have [redacted] call her back I also called during that time frameI left a voice mail stating who I was and ask that [redacted] call me backNeither of us got a callback from ***.I feel as always that our products are wonderful and that we help over 90% of the people who purchase from us [redacted] was not told that if she wears the products she cannot bring them backOur policy is a strick no return policyWe do offer a day period in which exchanges can be made at no charge if a customer either cannot get comfortable in the orthotics they purchased or they still have pain or discomfort with weight bearing after fully breaking into the orthotics Depending on the individual situation, we move them into a different style or rigidity to better meet their needs.I hope [redacted] will call me and be honest with me with regard to what is going on and I will be happy to meet with her and see what can be done.Theresa V [redacted] , DPM [redacted] ***
On May 31, 2016, an associate from the Cincinnati Good Feet Store spoke to ***The owner had authorized her to offer [redacted] a refund minus a 40% service feeShe was also given a choice of keeping the step orthotic and returning the other two for full refund [redacted] said at that time she would call us back at the store and let us know her decisionThe call never game but here is another complaint on this site from herWe have a strict no refund policyWe are trying to accommodate herThese are are offersI am out if town at my nieces graduation festivitiesI will be home on June 14, if [redacted] wants to wait until then to speak with me.Theresa
The Good Feet Store is suggesting that I bring the orthotics that I purchased in to be refitted I have already done that and my feet were worse That is the reason I went to the podiatrist in the first place He confirmed that they were indeed, hurting my feet I see no benefit in getting yet another set of orthotics and chance my feet getting even worse than they are now Not sure how they feel they can contradict what a licensed doctor is telling me He didn't say that the orthotics don't work for everyone...just not for me.Again, the lady that I purchased these from did NOT tell me that they were not returnable or I wouldn't have bought them They cost $and they are not working Unless they come up with something better than "bring them in to be refitted for another pair, this is NOT going to be settled There has to be some middle ground I am NOT happy with their product or their customer service at this point