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Ms. Ford,   We are most interested in determining what happened in the above case as it is disturbing to have an unhappy customer.  However we need more specific information.  Our development has five (5) garages in five separate city blocks.  The customers of our merchants and...

restaurants can park in any of the garages and the validation by the tenant will validate each of them.  We will need to know the following: 1.       Date and approximate time Mr. [redacted] left the garage. 2.       Which garage he parked in. There is a site plan attached which may be useful to Mr. [redacted] in identifying the garage in which he parked.   We can respond to  Mr. [redacted]’s statement “I wonder if they still charged Bar Louie for the validated parking in addition to the charging me full price.”  We do not charge any validation fees back to any of our tenants in West 7th and we never have.     We will refund the parking fee upon receipt of a copy of his charge statement.  SPPLUS manages our garages and they will need to call Mr. [redacted] to get details to reverse the charges on his account.   Please let me know if you need any further information at this point.     [redacted] [redacted]

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Address: 2821 W 7th St Ste 100, Fort Worth, Texas, United States, 76107-8914

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