“To begin, we would like to apologize for any hardship you experienced in your stay as this was not our intention Having to make multiple reservations for one stay is not an ideal situation We are sorry that you had issues with your reservation at check in and a mix up in the room rate After further research, we reduced your nightly rate and processed a refund to match the rate you mentioned that was confirmed through our reservations department The cleanliness concerns you mentioned is unacceptable and below our DoubleTree standards We apologize for this and the inconvenience of having to room move on multiple occasions In our efforts to Make it Right, we extended to you a complimentary night “Be My Guest” certificate that can be used towards any DoubleTree by [redacted] property We thank you for being a loyal [redacted] Honors Member and appreciate you taking the time to share us your feedback
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
“To begin, we would like to apologize for any hardship you experienced in your stay as this was not our intention. Having to make multiple reservations for one stay is not an ideal situation. We are
sorry that you had issues with your reservation at check in...
and a mix up in the room rate. After further research, we reduced your nightly rate and processed a refund to match the rate you mentioned
that was confirmed through our reservations department. The cleanliness concerns you mentioned is unacceptable and below our DoubleTree standards. We apologize for this and the inconvenience
of having to room move on multiple occasions. In our efforts to Make it Right, we extended to you a 1 complimentary night “Be My Guest” certificate that can be used towards any DoubleTree by
[redacted] property. We thank you for being a loyal [redacted] Honors Member and appreciate you taking the time to share us your feedback.
“To begin, we would like to apologize for any hardship you experienced in your stay as this was not our intention Having to make multiple reservations for one stay is not an ideal situation We are sorry that you had issues with your reservation at check in and a mix up in the room rate After further research, we reduced your nightly rate and processed a refund to match the rate you mentioned that was confirmed through our reservations department The cleanliness concerns you mentioned is unacceptable and below our DoubleTree standards We apologize for this and the inconvenience of having to room move on multiple occasions In our efforts to Make it Right, we extended to you a complimentary night “Be My Guest” certificate that can be used towards any DoubleTree by [redacted] property We thank you for being a loyal [redacted] Honors Member and appreciate you taking the time to share us your feedback
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
“To begin, we would like to apologize for any hardship you experienced in your stay as this was not our intention. Having to make multiple reservations for one stay is not an ideal situation. We are
sorry that you had issues with your reservation at check in...
and a mix up in the room rate. After further research, we reduced your nightly rate and processed a refund to match the rate you mentioned
that was confirmed through our reservations department. The cleanliness concerns you mentioned is unacceptable and below our DoubleTree standards. We apologize for this and the inconvenience
of having to room move on multiple occasions. In our efforts to Make it Right, we extended to you a 1 complimentary night “Be My Guest” certificate that can be used towards any DoubleTree by
[redacted] property. We thank you for being a loyal [redacted] Honors Member and appreciate you taking the time to share us your feedback.