Cypress Motors-Ridgewood

While the complainants response does not provide any legal grounds for a refund, in good faith we would like to provide [redacted] a partial cash refund in the amount of $250, or if he prefers, will allow him to apply the full $1,deposit toward a future purchase at any timeHe can contact us directly and let us know which choice he prefersWe are sorry for his situation, however, our refund policies were clearly stated and we did take the vehicle off the market due to his assurances that he was going to complete the purchaseThank you for your time and effort in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have read the business response,however there are some discrepancies as to who said what,I understood the refund policy that the business had in place how ever it was only 3days after my deal fell through I left the deposit pending I was waiting for a check to come but it didn't because of legal reasons I notified the business emediately the days via his brother Vinny at the same time I was under going [redacted] treatments after speaking with the owner of the business over several phone calls I explain my situation and I ask him if he would consider giving me a a portion of the deposit back understanding the refun policy he said no I ask him so I just gave you a $just for walking through your door his response was yes things happen did not entertain the suggestion any further.But before we got to this point we did go back & fourth on the phone a couple of times about purchasing a different vehicle but I would have to bring him another $in order to get me approved because of my credit situation I explain that I didn't have it well because I wasn't working at the time so I could notThat's pretty much where it left off In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

There was no misleading information in my initial responseWe acknowledged the customers issue, made an agreement on how we were going to resolve the issue and completed the repair at our expenseThe customer never came to pick up the repaired vehicle, and therefore is responsible for the storage fees for the vehicleHe claims the vehicle is sitting in the street, but this is not true since the vehicle is placed in a locked facility every eveningWe will not agree to deliver the vehicle to him, however, if he will contact me to arrange pick up, I will work with him regarding the storage feesThank You