Cyrex Glass

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will accept this resolutionHowever, I would like to note that John's response of a nearby storm was humorousI appreciate his "generous" offer of a suite upgrade, but will decline on thatI will never stay at a Ramada in any town Regards, [redacted]

The following is our response to the complaint from [redacted] : Early on Saturday evening, we received a call from the guest in room ( [redacted] ) who complained that there was a smell coming out of the toilet Our maintenance man went to her room and flushed her toilet He then placed sanitizer (not bleach) in the toilet to clean and counteract any odor When he left, Ms [redacted] thanked himWhile he was in the room, he said he did not feel it was excessively warm nor did he receive any complaints from the guest regarding any heat problemsDuring the rest of the night, we did not receive any further comments about the room or any noise in the hotel Early the next day, [redacted] our desk clerk received a call from Ms [redacted] who complained about some black stuff in her shower and asked about a refund of her room charge [redacted] reported the complaint to housekeeping who later checked the room and the shower but found nothing out of the ordinaryAfter the room was vacant, our manager again checked the room and ran the shower but saw no black stuff coming out of the shower or from the drain Room is on the 6th floor and seems very unlikely that any sewage or “black sand” could back up six floors through the drain and into the tubUnfortunately, I find no substantial reason to refund Ms [redacted] ’s room charges However, as a token of our willingness to resolve any dissatisfaction and to preserve consumer goodwill, we are willing to issue a partial refund of $to settle this dispute I am sending her a check for $100, and am forwarding a copy of the check to the Revdex.com of Wisconsin Respectfully submitted, [redacted] Director of OperationsRamada Inn City Centre

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Good morning, I've reviewed the response from [redacted] (Director of Operation) of the RamadaHe mentioned that "When I now read his complaint to the Revdex.com, it is twice as bad and contains issues wrong with the second room which he originally claimed to be only in the first room." When I sent him an email I mentioned " I received the room next to my old room, still on the 6th floorEntering the room the carpet had stains everywhere, mold in the bathroom, wallpaper coming off the walls, the back of the remote control was missing and I found old beer bottle caps from the previous occupantThe bed was at least somewhat clean which was the only reason I stayed" I've also left the exact same review that I left on Revdex.com on YelpI'm not sure why he claims that the review is "twice as bad"I've noticed in other reviews on Yelp that John Pena doesn't like to respond back to emails from former customers or issue refundsI am not the first customer with this type of experienceHowever, I don't believe that I received the hotel experience for which I paid forFor $160, I was expecting a lot more from this hotelIn the future, I don't want other customers who consider staying at this hotel experience what I had to, which was why I contacted Revdex.comEven a partial refund should be taken into considerationRegards, [redacted] Criminal Researcher [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept this resolution. However, I would like to note that John's response of a nearby storm was humorous. I appreciate his "generous" offer of a suite upgrade, but will decline on that. I will never stay at a Ramada in any town. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Good morning,  I've reviewed the response from [redacted] (Director of Operation) of the Ramada. He mentioned that  "When I now read his complaint to the Revdex.com, it is twice as bad and contains issues wrong with the second room which he originally claimed to be only in the first room." When I sent him an email I mentioned " I received the room next to my old room, still on the 6th floor. Entering the room the carpet had stains everywhere, mold in the bathroom, wallpaper coming off the walls, the back of the remote control was missing and I found old beer bottle caps from the previous occupant. The bed was at least somewhat clean which was the only reason I stayed. " I've also left the exact same review that I left on Revdex.com on Yelp. I'm not sure why he claims that the review is "twice as bad". I've noticed in other reviews on Yelp that John Pena doesn't like to respond back to emails from former customers or issue refunds. I am not the first customer with this type of experience. However, I don't believe that I received the hotel experience for which I paid for. For $160, I was expecting a lot more from this hotel. In the future, I don't want other customers who consider staying at this hotel experience what I had to, which was why I contacted Revdex.com. Even a partial refund should be taken into consideration. Regards, [redacted]Criminal Researcher[redacted]

The following is our response to the complaint from [redacted]: Early on Saturday evening, we received a call from the guest in room 612 ([redacted]) who complained that there was a smell coming out of the toilet.  Our maintenance man went to her room and flushed...

her toilet.  He then placed sanitizer (not bleach) in the toilet to clean and counteract any odor.  When he left, Ms. [redacted] thanked him. While he was in the room, he said he did not feel it was excessively warm nor did he receive any complaints from the guest regarding any heat problems. During the rest of the night, we did not receive any further comments about the room or any noise in the hotel.  Early the next day, [redacted] our desk clerk received a call from Ms. [redacted] who complained about some black stuff in her shower and asked about a refund of her room charge.  [redacted] reported the complaint to housekeeping who later checked the room and the shower but found nothing out of the ordinary. After the room was vacant, our manager again checked the room and ran the shower but saw no black stuff coming out of the shower or from the drain.  Room 612 is on the 6th floor and seems very unlikely that any sewage or “black sand” could back up six floors through the drain and into the tub. Unfortunately, I find no substantial reason to refund Ms. [redacted]’s room charges.  However, as a token of our willingness to resolve any dissatisfaction and to preserve consumer goodwill, we are willing to issue a partial refund of $100.00 to settle this dispute.  I am sending her a check for $100, and am forwarding a copy of the check to the Revdex.com of Wisconsin.  Respectfully submitted,  [redacted]
Director of OperationsRamada Inn City Centre

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On July 13, 2016, Ms. [redacted] sent our Corporate Customer Care Office the same complaint that she has here sent to the Revdex.com.  Please understand that after I received Ms. [redacted] complaint from our corporate office, I sent Ms. [redacted] the following...

letter:                [redacted]               �...⇄ Ms. [redacted],Thank you for your comments about your recent visit to our Ramada.   I sincerely apologize and regret that our hotel did not meet your expectations or handle your concerns.   Please know that we also are dumbfounded about the lack of Air Conditioning last Friday night.  When our maintenance technician came in early Saturday morning, the AC was working fine.  He checked the entire system but found nothing out of the ordinary.  He suspects that a nearby storm passing through might have sent a power surge that halted our AC.  Then later the system re-cycled and gradually came back on.  Some of the individual room units had to be re-set.I certainly apologize profusely but unfortunately outside circumstances such as these are entirely unavoidable.  Although we cannot do much to alleviate your bad experience, please accept a partial refund of $100.00 plus tax.  I am crediting your Visa credit card.Please let me know of your next visit and I will make sure your stay is perfect.  I will also upgrade you to one of our suites.  Once again, I’m sorry for any inconvenience.  If I can be of any further service, please contact me.Sincerely,      [redacted]
Ramada Milwaukee Downtown           Please understand the two areas that remained beyond our control:   1). an extremely hot July weekend with a stifling humidity throughout our area, and 2). the passing storm that temporarily knocked out our AC system.  Despite these challenges, we did everything possible to satisfy Mrs. Pixler, even refunding half of her payment, as well as offering her a future suite upgrade.All in all, we feel that our actions have been both fair and accommodating, and we cannot in good faith give in to Ms. Pixler’s request for a total refund.  But as a gesture of goodwill, we will also offer her a complimentarysuite for a future one night stay.Respectfully submitted, [redacted]
Director of OperationsRamada Inn City Centre