Cyvita

I called for their free trial one week supply. It was an automated call. I NEVER authorized them to charge any additional fees to my card. Cyvita charged my card $ 63.86 which I never authorized. A package with with their product arrived today claiming "thank you for participating in the Cyvita auto ship program. Their automated service claimed to me recorded. I specifically declined this service. I believe that Cyvita has engaged in a criminal act and I want my money back they illegally took.Desired SettlementA full an complete refund of the $63.86 that was not authorized by me what so ever.Business Response Cyvita [redacted]Phone: [redacted] Fax: [redacted]10/16/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 09/19/14, we received a call to the Cyvita order line for an order placed by credit card. The order consisted of 1 trial of Cyvita with a monthly club program at the total cost of $10.70.On 09/21/14, [redacted]'s credit card was charged $10.70 and the order was shipped to his address. On 10/05/14, [redacted]'s credit card was charged $63.86 for the first monthly club order and the order shipped to his address. On 10/14/14, [redacted] contacted our customer service department to request that his monthly club program be cancelled and to return his first monthly club order for a refund. We cancelled his monthly club program and advised him there would be no future shipments or billings from us, and we offered [redacted] a 50% discount on his first monthly club order if he would be willing to keep the order. [redacted] accepted the offer and a $30.00 refund was issued to his account.On 10/16/14, as a courtesy for the inconvenience caused to [redacted], we issued a refund in the amount of $33.86 making a refund in full for [redacted]'s first monthly club order. All refunds are issued back to the original credit card used to place the order. To date, we have had no further contact with [redacted].To date, we have not received a return in our warehouse for [redacted]'s order. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLC

Never received the trail sample We never received the trial that we paid $9.95 for. We were to receive a form to fill out and return for this shipment that never arrived. Never received that form.Before we realized that the trail never showed up, we were billed for a monthly supply. Now I have returned this bottle, but as yet to receive a refund.They use some very unsavory practices. I would like to complain so as this company doesn't keep doing this to other unsuspecting "CUSTOMERS".Desired SettlementI want the $9.95 back for the trial shipment which was never received, and the $59.40 they charged, so a total of $69.35.Business Response Cyvita LLC PO Box 9107 - Pueblo, CO 81008Phone: (800) 968-1387 Fax: (719) 948-191008/29/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted]We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 07/19/14, we received a call to the Cyvita order line for an order placed by a [redacted] Lewis by credit card. The order consisted of 1 trial size bottle of Cyvita with a monthly club program at the total cost of $9.95.On 07/20/14, [redacted]' credit card was charged $9.95 and the order was shipped to his address. On 08/03/14, [redacted]' credit card was charged $59.40 for the first monthly club order and the order shipped to his address. On 08/05/14, [redacted] contacted our customer service department to request that their monthly club program be cancelled and stated she had not received the trail order. We cancelled the monthly club program and advised her there would be no future shipments or billings from us; and advised that we would send her a postal delivery claim form for the trial order that was not received. On 08/12/14, [redacted] contacted our customer service department and was provided return instructions for the monthly club order that was received so that they could return the order for a refund.On 08/20/14, [redacted] contacted our customer service department to check the status of the return of the monthly club order. We advised her we had not yet received the return in our warehouse. On 08/26/14, [redacted] contacted our customer service department to check the status of the return of the monthly club order; we advised her we received her return on 08/25/14 and to allow 5-10 business days for the refund to process. [redacted] also stated they had not received the postal delivery claim form for the trail order. We advised her we would send another claim form for the trial. On 08/29/14, we as a courtesy for the inconvenience caused to our customer issued a refund of $9.95 for the trial order making a refund in full for all charges to [redacted]' account. All refunds are issued to the original credit card used to place the order. To date, we have had no further contact with Mr./[redacted].We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLC

Deceptive Advertising Practices and Billing Against my Credit card.Charged $59.40 (twice) and recieved product that I did NOT order through their automated service beyond the Trail product.Again these were orders that I had NOT ordered, nor DID NOT order, therefore the unexpected deductions were unwarranted and unsolicited.I need to have my credit card adjusted immediately.I ordered on Web one trail supply. This was automated. I NEVER authorized them to charge any additional fees to my card. I specifically declined their service. Cyvita charged my card $59.40 which I never authorized. Their product arrived claiming "thank you for participating in the Cyvita auto ship program". I DID NOT agree to that.Desired SettlementTheir accusing me of requesting this product and their billing - I did not or did not understand their deceptive marketing. I now can send back one shipment ( at me inconvenience ) and they will credit. But I still have a past order un-opened bottle that they claim is over the 30 day limit. So only using a 30 day limit on another return not that I did not want it and never used/opened is not a valid reason for return. Therefore I am burned or stuck with their product and got ripped off and charge for something I do not want or order. What a sham. It makes no sense they don't care about the product only getting the money any way they can. I would have never ever agree to their shipments or billing. I say no I did on the web, if I did it was NOT clear. Business Response Cyvita LLC [redacted]3/10/14[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear Ms. [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 12/18/14, we received an electronic order from the Cyvita website for an order placed by credit card. The order consisted of 1 trial of Cyvita with a monthly club program at the total cost of $9.95.On 3/3/14, Mr. [redacted]'s credit card was charged for $9.95 and the order was shipped to his address. On 12/31/14, Mr. [redacted]'s credit card was charged for $59.40 for the first monthly club order and the order shipped to his address.On 1/29/15, Mr. [redacted]'s credit card was charged for $59.40 for the second monthly club order and the order shipped to his address.On 3/1/15, Mr. [redacted]'s credit card was charged for $59.40 for the third monthly club order and the order shipped to his address.On 3/7/15, Mr. [redacted] contacted our customer service department to request that his monthly club program be cancelled and to return his monthly club orders for a refund. We cancelled his monthly club program and advised him there would be no future shipments or billings from us. We advised Mr. [redacted] that all orders of Cyvita come with a 30 day money back guarantee and that he could return only his most recent shipment for a refund. We provided Mr. [redacted] with a return authorization number and return instructions for his most recent monthly club order.On 3/10/15, as a courtesy for the inconvenience caused to Mr. [redacted], we issued three refunds, all of them in the amount of $59.40 making a refund in full for all of Mr. [redacted]'s monthly club orders. All refunds are issued back to the original credit card used to place the order. To date, we have not received a return in our warehouse for Mr. [redacted]'s orders. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLC

This complaint is to request from CYVITA, to cease and desist from further automatticaly billing my bank checking account and to stop, any and all forms, of continued shipping of their CYVITA product to my residence.Product_Or_Service: CyVITA male enhansment dietery supplementOrder_Number: T.V. product offerAccount_Number: Over the phoneDesired SettlementI want to stop CYVITA from automatic debiting of my checking account. I also want CYVITA to stop mailing me, any product ever again. Business Response Cyvita LLC [redacted]Phone: (800) 968-1387 Fax: (719) 948-19107/8/15Revdex.com[redacted]te 102[redacted]RE: [redacted] Case Number # [redacted], Order# [redacted]Dear [redacted]We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 3/18/15, we received an electronic order from the Cyvita telemarketer for an order placed by credit card. The order consisted of 1 trial of Cyvita and 1 full bottle of Cyvita with a monthly club program at the total cost of $74.30.On 3/23/15, [redacted] credit card was charged $74.30 and the order was shipped to his address. On 4/22/15, [redacted] credit card was charged $64.35 for the first monthly club order and the order shipped to his address.On 5/27/15, [redacted] credit card was charged $64.35 for the second monthly club order and the order shipped to his address.On 6/26/15, [redacted] credit card was charged $64.35 for the third monthly club order and the order shipped to his address.To date, we have not had any contact with [redacted] since he placed his initial order.Per [redacted] request, his club membership has been canceled and no future shipment or billing will occur. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]Chief Financial and Operating OfficerCyvita, LLC

I paid $9.95 for a small battle for trail Cyvita but advertise stated I will need to cancel within 12 days otherwise it will be charged $59.95 on my credit card for next months supply. The Scam is that they will not ship it for 3-5 weeks. So I have no choice but to cancel it before 12 days time limit. Its been over 60 days now and I still have not get my trail bottle. In other words, if I cancel it before the shipment or before they charge $59.95 you will not get the trail bottle. I think that is deceiving act knowingly you will have to pay $19.95 and $59.95 before you can even get your trail bottle and that is a Scam by itself. I think they should refund my $9.95 if they do not ship the sample and that will ok. This company does not answer phone or email and not even have a mailing address. So I have no way to contact anyone except you the Revdex.com Thank you for your support.Product_Or_Service: CyvitaOrder_Number: [redacted]Desired SettlementI would like to have my $9.95 refund or send the trail bottle but I think the Revdex.com needs to look into this type of Scam. I have never seen one like that and come to think of it will suck anyone in one way or the other.Business Response [redacted]Phone: [redacted] Fax: [redacted]5/22/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 3/2/14, we received an electronic order from the Cyvita website for an order placed by credit card. The order consisted of 1 trial of Cyvita with a monthly club program at the total cost of $9.95.On 3/3/14, an attempt to charge [redacted]'s credit card for $9.95 was unsuccessful. On 3/10/14, a 2nd attempt to charge [redacted]'s credit card for $9.95 was unsuccessful. [redacted]'s order was canceled due to multiple failed attempts to charge [redacted]'s credit card To date, we have not had any contact with [redacted].We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLCConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)At the time I charged $9.95 to that Credit it was ok to cover that amount. It was a Rebate Credit card and has a limit of $35. For some reason they did not process it immediately and that is odd. I expected the day I called it should be charged immediately and the operator processed it without an issue. I will try to call this credit card and trace it see they did charged to it or not. Final Business Response Cyvita [redacted]Phone: [redacted] Fax: [redacted]6/3/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the rebuttal from [redacted]. Here are the details in the investigation:On 3/2/14, we received an electronic order from the Cyvita website for an order placed by credit card. The order consisted of 1 trial of Cyvita with a monthly club program at the total cost of $9.95.On 3/3/14, an attempt to charge [redacted]'s credit card for $9.95 was unsuccessful. On 3/10/14, a 2nd attempt to charge [redacted]'s credit card for $9.95 was unsuccessful. [redacted]'s order was canceled due to multiple failed attempts to charge [redacted]'s credit card. To date, we have not had any contact with [redacted].We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLC

Charged $59.40 (twice) and recieved product that I did NOT order through their automated service beyond the Trail product.Again these were orders that I had NOT ordered, nor DID NOT order, therefore the unexpected deductions were unwarranted and unsolicited.I need to have my credit card adjusted immediately.I called for their free trial one week supply. This was automated. I NEVER authorized them to charge any additional fees to my card. I specifically declined their service. Cyvita charged my card $59.40 which I never authorized. Their product arrived claiming "thank you for participating in the Cyvita auto ship program". I DID NOT agree to that.Desired SettlementRefund in the amount(s) deducted from my account.Business Response Cyvita [redacted]Phone: [redacted] Fax: [redacted]11/18/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 08/23/14, we received a call to the Cyvita order line for an order placed by credit card. The order consisted of 1 trial of Cyvita with a monthly club program at the total cost of $15.90.On 08/24/14, [redacted]' credit card was charged $15.90 and the order was shipped to his address. On 09/07/14, [redacted]' credit card was charged $59.40 for the first monthly club order and the order shipped to his address. On 10/08/14, [redacted]' credit card was charged $59.40 for the second monthly club order and the order shipped to his address. On 10/17/14, [redacted] contacted our customer service department to request that his monthly club program be cancelled and to return his monthly club orders for a refund. We cancelled his monthly club program and advised him there would be no future shipments or billings from us. We advised [redacted] that all orders of Cyvita come with a 30 day money back guaranty and that he could return only his most recent shipment for a refund. We provided [redacted] with a return authorization number and return instructions for his most recent monthly club order.On 11/14/14, as a courtesy for the inconvenience caused to [redacted], we issued two refunds, both of them in the amount of $59.40 making a refund in full for both of [redacted]' first and second monthly club orders. All refunds are issued back to the original credit card used to place the order. To date, we have had no further contact with [redacted].To date, we have not received a return in our warehouse for [redacted]' orders. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLC

On the initial contact made to this company, the automated message asked if I wanted to be enrolled in a reoccurring order program. I stated NO! On the initial contact made to this company, the automated message asked if I wanted to be enrolled in a reoccurring order program. I stated NO! Upon review of my Credit Card Statement I found that I was enrolled in the automatic reorder program after declining to be enrolled. subsequently charged for an addition purchase I did not authorize. I said NO to the automatic enrollment.Desired SettlementI am seeking the Immediate refund for the charges applied. a Fine should be applied to the company for their false in advertising. No when state means NO! Business Response Cyvita [redacted]Phone: [redacted] Fax: [redacted]07/03/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 06/14/14, we received a call to the Cyvita order line for an order placed by credit card. The order consisted of 1 trial size bottle of Cyvita with a monthly club program at the total cost of $9.95.On 06/15/14, [redacted]' credit card was charged $9.95 and the order was shipped to his address. On 06/27/14, [redacted]' credit card was charged $59.40 for the first monthly club order and the order shipped to his address. On 06/30/14, [redacted] contacted our customer service department to request that his monthly club program be cancelled as well as the most recent shipment of his first monthly club order. We cancelled his monthly club program and advised him there would be no future shipments or billings from us; and advised that his most recent shipment could not be cancelled as it had already shipped out. We reminded [redacted] that all of our orders come with a full 30 day money back guarantee and that the order could be returned for a full refund once he receives it. Due to how upset [redacted] was that his monthly club order could not be cancelled; we as a one time courtesy issued a refund in the amount of $59.40 making a refund in full for [redacted]' monthly club order. All refunds are issued to the original credit card used to place the order. To date, we have had no further contact with [redacted].To date, we have not received a return in our warehouse for [redacted]' order. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLCConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] failed to mention the reason for me being upsets do act as though they have no fault. This is seriously wrong . The automated order line for the sample asks if I would like to be enrolled in a reoccurring program that sends a replenishment order automatically. I stated NO!!! I did not want to be enrolled!! I was enrolled anyway. This company wants to act like they have done nothing wrong. Fraudulent actions like this is an injustice to consumers. The product has been returned with RA number displayed. This is also a holiday weekend which will delay shipping methods. In the future I will consult the Revdex.com for the business reviews. Had I known CYVITTA LLC had a D- Grade I would not have involved myself with them. Final Business Response Cyvita [redacted]Phone: [redacted] Fax: [redacted]07/11/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 06/14/14, we received a call to the Cyvita order line for an order placed by credit card. The order consisted of 1 trial size bottle of Cyvita with a monthly club program at the total cost of $9.95.On 06/15/14, [redacted]' credit card was charged $9.95 and the order was shipped to his address. On 06/27/14, [redacted]' credit card was charged $59.40 for the first monthly club order and the order shipped to his address. On 06/30/14, [redacted] contacted our customer service department to request that his monthly club program be cancelled as well as the most recent shipment of his first monthly club order. We cancelled his monthly club program and advised him there would be no future shipments or billings from us; and advised that his most recent shipment could not be cancelled as it had already shipped out. We reminded [redacted] that all of our orders come with a full 30 day money back guarantee and that the order could be returned for a full refund once he receives it. Due to how upset [redacted] was that his monthly club order could not be cancelled; we as a one time courtesy issued a refund in the amount of $59.40 making a refund in full for [redacted]' monthly club order. All refunds are issued to the original credit card used to place the order. To date, we have had no further contact with [redacted].We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerCyvita, LLC

Since I first contacted Cyvid I was to receive a free trial only, One day after receiving my free trial I was charged for one full order that I didn't order. About$68.00 I called them they agreed to reimbursement of half of the cost. Ever since that I get phone calls about three times a day trying to sell the same type of product. As a rule I never give out my phone number my number is on listed and I'm on ano call list. They have sold my phone number to other companies without my permission something has got to be done because I know I'm not the only one that is had this problem.Desired SettlementHave there Business license pulled- I would like the remaining refund and for the business to stop selling my phone number. Business Response Cyvita LLC [redacted]5/11/15Revdex.com[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear Ms. [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 2/15/14, we received an electronic order from the Cyvita telemarketer for an order placed by credit card. The order consisted of 1 trial of Cyvita with a monthly club program at the total cost of $10.66.On 2/17/14, Mr. [redacted]'s credit card was charged for $10.66 and the order was shipped to his address. On 3/1/15, Mr. [redacted]'s credit card was charged for $63.62 for the first monthly club order and the order shipped to his address.On 3/2/15, Mr. [redacted] contacted our customer service department to request that his monthly club program be cancelled and to return his monthly club order for a refund. We cancelled his monthly club program and advised him there would be no future shipments or billings from us. We offered Mr. [redacted]a a $30 refund to keep his club order instead of returning his order, which Mr. [redacted] accepted. As a courtesy, we issued a refund of $33.62 making a refund in full for Mr. [redacted]'s monthly club order. All refunds are issued back to the original credit card used to place the order. To date, we have not received a return in our warehouse for Mr. [redacted]'s order. Customers are offered third party offers at the time of the original order call and within their order packages. Customers are not obligated to participate. Any questions or billing issues need to be made with the companies in question directly.We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]sChief Financial and Operating OfficerCyvita, LLCConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

upon receiving my initial trial package of cyvita around 9/15/2015 I failed to read the packaging slip. it stated that I would be enrolled in an auto-billing cycle. I thought it was just the trial product only. appox. 2 weeks later my second larger package arrived. it cost around $60.00 I was shocked to find it in my mail. so I followed their strict procedure to contact them. [redacted] returned my e-mail promptly. she stated that I was cancelled from the auto-billing cycle. in addition, I could either receive an immediate credit of $20.00 to keep the product, or return the product for a full immediate refund minus S&H. so I returned their product (with tracking) so I know they received it back. this was around 3 weeks ago. I have repeatedly tried to contact this company back. ive sent 3 e-mails asking for my refund or some sort of explanation as to why no refund. still waiting for return correspondence.Product_Or_Service: cyvitaOrder_Number: [redacted]Account_Number: n/aDesired SettlementI would like to receive my refund credited back to my charge account. I have waited long enough.