CZ-USA

My question to them was about the difficulty I was having feeding a round into the chamber I wanted to know if having to almost "force" a round to chamber was or if there might be an issue I also noticed some wear on the bolt after rounds I wanted to know if that was too

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will add that if their initial response was anything like their follow up after my complaint, I'm surprised they don't get more cases like mine Their email just showed some random man's name I never heard of in my life followed by the word 'warranty' Anything like that to me goes right in the spam folder Take another seconds and put CZ or something in the subject line where I know what it is Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I placed my order, the website showed them as "in stock" Immediately after placing my order, they were shown "out of stock." So, apparently, the website inventory system was working just fine However, when I called (about the 6th time, when their systems started working), they said that it was not working They may not have taken my money, but by fraudulently misrepresenting their stock, they induced me to provide them with my credit card and personal information, to say nothing of the drain on my time of having to call them while "their systems were down." There's a simple fix to this send me the triggers now, and compensate me for my time How you do the latter will likely require some creativity on your part, but I'm open to reasonable offers Regards, [redacted]

To whom it may concern, We at CZ-USA apologize for the time lost to the customer while dealing with this particular inventory data-management glitch that occurredWe understand that this can be frustratingWith how long it can take for our system to update itself regarding an “In Stock” status, this minor issue can occur, however our policies at CZ-USA do not include customer time-loss compensation as it has been describedAs stated prior, the customer will have the order filled as soon as more units arrive for purchaseThe order cannot be filled at this given time, as what is requested is not in stock. Thank you, Dereck M***Sales Assistant###-###-####fax: ###-###-#### * The contents of this email message and any attachments are intended solely for the addressee(s) and contain confidential information which may be legally protected from disclosure, and may contain technical data, the export of which is restricted by the International Traffic in Arms Regulations (ITAR)Disclosure to foreign persons without prior U.SGovernment authorization is prohibitedViolations of U.Sexport laws and regulations are subject to severe civil and criminal penalties

CZ-USA emailed the customer regarding his problem on 4-20-15, the day before he filed his complaint with the Revdex.com This email took place no more than days after the customer’s initial contact with CZ-USA. Here is the text of the email sent to the customer on 4-20-15: From: XXXXXXXX Sent: Monday, April 20, 8:AMTo: '***'Subject: warranty We can bring it in and take a look. If you want to send it in yourself please go to *** and fill out all required fields. Please include your magazine and your bolt. Please do not send your rings or scope. Please include a detailed note about the issueYou will need to be able to sign for the return package at the address you provideYou will receive a tracking # via email when the firearm ships back to notify you. If you want your FFL to send it in they need to call with a description of problem and SN to get the RA# instead of you. Our current turnaround time is 4-weeks. We will be sending you a FedEx shipping label, please print it out then call FedEx and they will come pick it up or you can drop it off at a FedEx location. The label can take up to hours before it is emailed to you once we receive your information. Thank youXXXXXXXXCZ-USA Gunsmith*** *** *** *** ** ***###-###-#### *** *** **General Counsel / CHROCZ-USAPhone: ###-###-#### Fax: ###-###-####

To whom it may concern, CZ-USA has not charged the customer in question for their order to date, as we did not have the items in stock once the order was to be filledThe order for this customer is still on file with us, and will be filled as soon as the ordered items are available to
ship. Thank you, Dereck M***Sales Assistant###-###-####fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:  The Business (CZ) essentially said, "tough luck."  No resolution was provided, and they cited their "company policies" to which I did NOT agree.  CZ has wronged me, and has nothing to correct the circumstances.  If I had not gotten an order confirmation, then perhaps I would see things differently.  Moreover, why would I believe CZ now when they say they will ship me the products when they arrive, when they have already said that once and reneged?  I demand immediate resolution.  
Regards,
[redacted]

My question to them was about the difficulty I was having feeding a round into the chamber.  I wanted to know if having to almost "force" a round to chamber was normal or if there might be an issue.  I also noticed some wear on the bolt after 160 rounds.  I wanted to know if that was...

normal too.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The business responded "The damage to [redacted]’s shotgun was due to something being in
the barrel when it was shot." This is a baseless speculation that the business has no proof of. There was never anything in the barrel when it was shot. I examined and cleaned the barrels after each use. I never felt a squib shot or reduced recoil. Just because the bulge is concentric, it does not mean that it was caused by a barrel obstruction. Certainly a defect caused by machining the barrel improperly will be concentric, as found in my barrel, since the barrels are machined by a lathe or a drill. Such a local thinning of the barrel will cause a concentric bulge after about 2000 rounds shot. My point is that the business has no proof of what happened and ignore alternative explanations that go against their interests. Instead, they talk confidently about their unproven and self-serving hypothesis. In addition they refuse to service the gun at all. It appears, that the business has a habit of throwing its customers under the bus. I bought the product because of the warranty, not because of its "superior" quality. It appears that the business is running a warranty scam by brushing off legitimate claims using unproven statements such as the one that I quoted above. I will alert of this other potential buyers as well as ** attorney general. My Revdex.com claim definitely stands unresolved.  
Regards,
[redacted]

To whom it may concern, Unfortunately we are unable to provide an estimated time that the item will be back in stock at this time. The best method to know when more of a specific part are available again for purchase is to sign up on our Webstore under that specific part; this has always been in place to allow a customer to be notified via email when more can be purchased. Here is a link to the specific part in question to sign up: [redacted] Thank you, Dereck M[redacted]Sales Assistant###-###-####fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will add that if their initial response was anything like their follow up after my complaint, I'm surprised they don't get more cases like mine.  Their email just showed some random man's name I never heard of in my life followed by the word 'warranty'.  Anything like that to me goes right in the spam folder.  Take another 10 seconds and put CZ or something in the subject line where I know what it is.
Regards,
[redacted]

I referred Mr. [redacted]’s complaint to Mr. [redacted], our Warranty Department Manager.  He reports that: [redacted] sent in his Canvasback barrels with the serial number [redacted].  The top barrel had a concentric ring inside the barrel approximately 12 inches from the...

chamber.  If a barrel has an obstruction and another round is fired when the projectile meets the obstruction the pressure will bulge an even ring on the inside of the barrel.  This happens on rifles, pistols and shotguns.  The damage to [redacted]’s shotgun was due to something being in the barrel when it was shot.  I do not know if it was a shotgun wad that didn’t properly exit or something else being lodged in the barrel.  We informed him the damage was due to an obstruction and that he should contact the ammunition company of the shells he was using.  He wanted to buy replacement barrels but due to the need for  everything  to be hand fit, we do not offer replacement barrel sets.  He repeatedly says we said he used improper ammo.  We never said he used improper ammo just that it was fired with an obstruction.  We have seen on multiple occasions in all models of firearms a factory round that did not exit the barrel properly.  It is a mechanical process and occasionally there are bad rounds in a lot.    [redacted]General Counsel / CHROCZ-USAPhone: ###-###-#### Fax:     ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:  As I placed my order, the website showed them as "in stock".  Immediately after placing my order, they were shown "out of stock."  So, apparently, the website inventory system was working just fine.  However, when I called (about the 6th time, when their systems started working), they said that it was not working.  They may not have taken my money, but by fraudulently misrepresenting their stock, they induced me to provide them with my credit card and personal information, to say nothing of the drain on my time of having to call them while "their systems were down."  There's a simple fix to this . . . send me the triggers now, and compensate me for my time.  How you do the latter will likely require some creativity on your part, but I'm open to reasonable offers.  
Regards,
[redacted]

USPS could not find the address the customer put in when he ordered, so they were returning it to us.  CZ-USA told the customer we couldn’t credit the expense back to him until we received the package back.  We did receive the package back, and a credit was issued to the customer on...

5-4-16.