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D A G Reviews (1)

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                      BY WYNDHAM
April 8, 2014
To Whom It May Concern:
This letter is in regards to ID#[redacted]. The guest had checked in on a very busy night in San Antonio and was hesitant to pay the rate from the start. Not once during the whole night did he make mystaff aware of any issues that he has listed in his complaint. We are a hotel with a 24 hour staff. Guest stated that there was no one at the desk. We reviewed surveillance videos to ensure staff was there and proved they were there. When guest came out in the morning to check out of the room all he said was I need a 100% refund. That tells me he had in his mind that he wanted a free night from the beginning. The guest was very rude in front of our other guest to the front desk that is why he was asked to leave. He called our corporate office and also harassed them and he no longer allowed to call them either, We were trying to work with the guest but guest is not cooperating that is why we do not want him calling our property nor is he welcome to the property.

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