Sonshine Plumbing, Heating & Air Conditioning, Inc P.OBox Stanton, CA 800-427- [redacted] Revdex.com Viewridge Ave # San Diego, CA 92123- Re: ID [redacted] S [redacted] Vista San Clemente, CA [redacted] This letter is in response to the letter your office sent to us dated which contained a response letter from [redacted] It has become apparent to me that at this point both sides are stating the same thing over againI have submitted our facts to the Revdex.com with documented evidence of the work performed and time spent at this customers homeOur position remains the same concerning this matter The only thing I would like to add to this rebuttal is that it is correct that [redacted] did send us a certified letter that was picked up by our office adressing the same issues that are in the Revdex.com complaintHowever, we also sent [redacted] a certified letter explaining our issues and it was never picked up and was returned to our office I am in hopes that this issue can be resolved quickly Sincerely, [redacted] Vice President ~··
We had a very difficult time with Dial One SonshineThey did a diagnostic on a condo A/C that wasn't workingJohn gave an estimate of $20,to $30,to replace the unitThis number finally came down to $4,To repair, the estimate was $This came down to $His explanation of what was wrong with the unit included rats chewing the wires and the rest was incoherentWe paid him his $service charge and got another companyThey charged $for the repairThere were no rats
Dear [redacted]:
My hunsband and myself have reviewed the response made by the Dial OneSonshine Plumbing, Heating&Air Conditioning and Electrical Inc to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For details of the letter we reviewed appear below.
[redacted] G their Company technician was at our home for nearly one hour that day, not there the three hours as they said. and he did not work than to troubleshoot and prepare an estimate on that day. In fact [redacted] told myself on the phone, he couldn't find the prblem, that I had to call their office to schedule another time for him to come back and rewire the entire living room the fellowing week. I was asking him how much I need to pay him for that day, he told me :"nothing".
We have no argument with paying the intial fee of $89 for the troubleshooting. My husband already sent a certified letter to Ms. [redacted] explaning our requesting on Sat. July 12.
Thank you very much for your help.
Regards,
[redacted]
Sonshine Plumbing, Heating
& Air Conditioning, Inc.
P.O. Box 518
Stanton, CA 90680
800-427-4909
[redacted]
Revdex.com
47 47 Viewridge Ave #200
San Diego, CA 92123-1688
Re: ID 10110572
[redacted] S. [redacted] Vista
San Clemente, CA [redacted]
This letter is in response to the letter your office sent to us dated 7115114
which contained a response letter from [redacted].
It has become apparent to me that at this point both sides are stating the
same thing over again. I have submitted our facts to the Revdex.com with
documented evidence of the work performed and time spent at this
customers home. Our position remains the same concerning this matter.
The only thing I would like to add to this rebuttal is that it is correct that
[redacted] did send us a certified letter that was picked up by our office
adressing the same issues that are in the Revdex.com complaint. However, we also
sent [redacted] a certified letter explaining our issues and it was never
picked up and was returned to our office.
I am in hopes that this issue can be resolved quickly .
Sonshine Plumbing, Heating & Air Conditioning, Inc P.OBox Stanton, CA 800-427- [redacted] Revdex.com Viewridge Ave # San Diego, CA 92123- Re: ID [redacted] S [redacted] Vista San Clemente, CA [redacted] This letter is in response to the letter your office sent to us dated which contained a response letter from [redacted] It has become apparent to me that at this point both sides are stating the same thing over againI have submitted our facts to the Revdex.com with documented evidence of the work performed and time spent at this customers homeOur position remains the same concerning this matter The only thing I would like to add to this rebuttal is that it is correct that [redacted] did send us a certified letter that was picked up by our office adressing the same issues that are in the Revdex.com complaintHowever, we also sent [redacted] a certified letter explaining our issues and it was never picked up and was returned to our office I am in hopes that this issue can be resolved quickly Sincerely, [redacted] Vice President ~··
We had a very difficult time with Dial One SonshineThey did a diagnostic on a condo A/C that wasn't workingJohn gave an estimate of $20,to $30,to replace the unitThis number finally came down to $4,To repair, the estimate was $This came down to $His explanation of what was wrong with the unit included rats chewing the wires and the rest was incoherentWe paid him his $service charge and got another companyThey charged $for the repairThere were no rats
The company is very professional, courtesy and high integrity are top of the list Could not not have found a better service
Dear [redacted]:
My hunsband and myself have reviewed the response made by the Dial OneSonshine Plumbing, Heating&Air Conditioning and Electrical Inc to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For details of the letter we reviewed appear below.
[redacted] G their Company technician was at our home for nearly one hour that day, not there the three hours as they said. and he did not work than to troubleshoot and prepare an estimate on that day. In fact [redacted] told myself on the phone, he couldn't find the prblem, that I had to call their office to schedule another time for him to come back and rewire the entire living room the fellowing week. I was asking him how much I need to pay him for that day, he told me :"nothing".
We have no argument with paying the intial fee of $89 for the troubleshooting. My husband already sent a certified letter to Ms. [redacted] explaning our requesting on Sat. July 12.
Thank you very much for your help.
Regards,
[redacted]
Sonshine Plumbing, Heating
& Air Conditioning, Inc.
P.O. Box 518
Stanton, CA 90680
800-427-4909
[redacted]
Revdex.com
47 47 Viewridge Ave #200
San Diego, CA 92123-1688
Re: ID 10110572
[redacted] S. [redacted] Vista
San Clemente, CA [redacted]
This letter is in response to the letter your office sent to us dated 7115114
which contained a response letter from [redacted].
It has become apparent to me that at this point both sides are stating the
same thing over again. I have submitted our facts to the Revdex.com with
documented evidence of the work performed and time spent at this
customers home. Our position remains the same concerning this matter.
The only thing I would like to add to this rebuttal is that it is correct that
[redacted] did send us a certified letter that was picked up by our office
adressing the same issues that are in the Revdex.com complaint. However, we also
sent [redacted] a certified letter explaining our issues and it was never
picked up and was returned to our office.
I am in hopes that this issue can be resolved quickly .
Sincerely,
[redacted]
Vice President
. ~··