D and C Watch Company

To the Revdex.com Chicago & NIllinois:D&C Watch Cowould like to offer our sincerest apologies to KalaniWhat Kalani has reported in this complaint is accurate - we took far too long to get in touch with him regarding his orderWhile we were unable to approve Kalani's order, this should have been communicated and his credit card should have been refunded much more quickly.D&C is a small business with limited resources, which has led to slow response times in the pastMoving forward, based on the feedback received from Kalani, our customer service team will reply to all new orders within hoursFurther, once the new customer risk management process is complete, we will notify customers if their order has been approved within hours.Once again, our apologies go out to Kalani, and we'll be making concrete changes to our customer service processes to make sure that this never happens again.Stewart [redacted] President and Co-Founder, D&C Watch Company(dba Clerkenwell Watch Co.)

To Revdex.com Chicago & NIllinois,This individual was not a previous customer of D&C Watch Co(dba Clerkenwell Watch Co.) and has yet to provide any details regarding his order because he simply did not place an orderThe customer emailed us inquiring about the service, but we never transacted
He's made defamatory remarks in a Revdex.com review as well as another review platformClerkenwell has always made sure that we do right by our customers, and our reputation in the marketplace is one of our most valuable assetsWith regard to his claims, D&C Watch Company, Incis a Delaware-registered C corporationWe have an easy to find email address clearly listed on our website that is responded to promptlyThe claims he makes about stolen fees or taking money are and defamatory.Mr*** was not a customer of ours, but if he was, we would have made every effort to make sure his experience was a positive oneI respectfully ask that Mr*** claims be disregarded.Thank you for your time in dealing with this matter.Sincerely,Stewart ***President, D&C Watch Co(dba Clerkenwell Watch Co.)

To Revdex.com Chicago & N. Illinois -D&C Watch Company is a registered Delaware C-corp and Mr. [redacted] has not provided any evidence that proves otherwise. Mr. [redacted] has still not provided any order information with regard to the order that he placed which is consistent with our records that show nobody with the surname [redacted] has ever placed an order with D&C Watch Company.Also, there are no liens against D&C Watch Company. Once again Mr. [redacted] hasn't provided any evidence to support that claim either.I respectfully ask that this complaint be closed as no evidence has been provided to support Mr. [redacted]'s claim. Stewart [redacted]President, D&C Watch Company, Inc.

Complaint: 12374533
I am rejecting this response because: This company is telling tall tales. They are not a registered corporation. My attorney has reviewed the doc files from the secretary of state. This company has numerous liens against them. We have filed with the attorney general in their state formal charges.
Sincerely,
Richard [redacted]

To the Revdex.com Chicago & N. Illinois:D&C Watch Co. would like to offer our sincerest apologies to Kalani. What Kalani has reported in this complaint is accurate - we took far too long to get in touch with him regarding his order. While we were unable to approve Kalani's order, this should have...

been communicated and his credit card should have been refunded much more quickly.D&C is a small business with limited resources, which has led to slow response times in the past. Moving forward, based on the feedback received from Kalani, our customer service team will reply to all new orders within 24 hours. Further, once the new customer risk management process is complete, we will notify customers if their order has been approved within 24 hours.Once again, our apologies go out to Kalani, and we'll be making concrete changes to our customer service processes to make sure that this never happens again.Stewart [redacted]President and Co-Founder, D&C Watch Company(dba Clerkenwell Watch Co.)

on December 28, 2013. I ordered an xlarge rolex submariner to rent for a rate of 300.00 a month. I paid the first months rate of 239.94 with free shipping and a 20 % discount on the first months rent. I then received an emailed receipt for the payment that was on my mastercard. I have emailed them numerous times, and called the phone number on the web site. I have left numerous messages, requesting to cancel my onder and get a refund. I hav received nothing, and I am requesting my money back and no longer wish to do business with this company.