D and D Auto Reviews (1)
On October 7,2013 I went out to start my car and it did not start. I called AAA for roadside assistance. Once they arrived I explained that my car wasnt starting, I was low on gas (It said 33miles until empty), but as I tried starting my car he shook his head and said that it doesnt sound like I am out of gas, that it actually sounds like the timing belt wasnt working properly due to the whining sound the car was making. In disbelief I asked him again if it was possible it could just be my gas, he said no. I then decided to call [redacted] to have them tow my car to the [redacted] dealership where I purchased my vehicle in Fairfield, CT. I called the dealership and made them aware of what was going on. I spoke with the service manager, and he said he highly doubts it is the timing belt, but he will take a look when it arrives. I asked if I should ride along with the vehicle so that I could use a loaner car while my car was being serviced. He said ,there were none there for me to use! I would have to be without a car. The dealership has 4 loaners, and they are all out. He didnt expect this to happen and didnt set one aside for me. He was very rude. Once the car arrived he said my car started right up and that it was just low on gas. So, at this point I am frustrated because I would NOT have towed my car to Fairfield to be serviced if it was just low on gas. The tow truck driver said he couldnt tow the car back and [redacted] said they wouldnt allow that to happen either because there is nothing wrong with the car. Now, I am stuck with no car and no way to get to Fairfield which is 30 minutes from my home. I finally find a ride to Fairfield and let the dealership know that I will be there before they close at 8pm. I arrive at the dealership at approximately 7:35pm and the lights are off and front doors are closed. I look in the window and see my keys sitting on a desk in the showroom. WONDERFUL. I head to the back to look for my car and find it, left unlocked! Now, I am really upset because this shouldnt be happening. I called the customer service number and was speaking to an associate as I notice that the service door is cracked open and unlocked. We open the door and start calling out hello, to see if anyone is still inside. No answer. As we are talking to Kathleen I let her know that we will try to walk thru the dealership to retrieve my keys from the showroom. Indeed the doors to the front showroom are unlocked and I am able to get my keys. Not only were my keys lying out, there were about 15-20 sets of keys out and piles of paperwork were out in the open. Someone could have stolen a lot of cars at the dealership that night. Thank goodness I was the one there and not someone else. I then asked to speak with someone higher up in customer service and got transferred to a case manager at Hyundai. He said he couldnt believe this was the case but that there really was nothing he could do because all of the dealerships are franchised. REALLY? I received a case number.The next day I call Fairfield [redacted] and ask to speak to a manager, the send me to the sales manager whom I left a message for. I didnt receive a call back, so I called back again and asked to speak with the manager. I said who I was and explained what had happened last night when I went to pick up my car from them. He said there MUST have been someone there, that they wouldnt just leave the door open. Proceeded to call me an it, and that I was just trying to blame someone because my car ran out of gas. He said I wasnt even a customer of theirs and that they had a hard time even finding me in the system. He also said he had to go into my car and look at my car registration to find out who I was. Well, thats funny because my registration and insurance cards were in my pocketbook with me. I bought my car from that dealership and also have had two oil changes within this past year at the same dealership. I can not believe the audacity of the service manager and do not want anything to do with that dealership or [redacted] in general. This is unacceptable and I will not tolerate being treated this way. I have pictures of what we found at the dealership, and how we were able to walk in and retrieve my keys. I am furious.