D and D Pool Service

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ So, When I returned ***`s call He let me know He already called another company and set up an appointment with themDuring that phone conversation [redacted] used the f-word and other inappropriate languageShould have been a red flag for me not to work with this person He had alot of questions which I answered or tried toHe said he liked how informative and personable I was compared to the pool company he talked to earlier I came to his house 4/11(Saturday) afternoon and gave him an estimate of approx$300.XX-XXXto clear up in a monthI started immediately with his approval by adding gallons of chlorine and explaining the process: adding chlorine, raising the water level and informing me of the clarity or lack of clarity of the pool water Tuesday 4/I did what`s called a blind scoop: that`s when I systematically scoop the bottom of the pool even though I cannot see the bottom and what to scoop I spent an hour doing that even though the stench and sludge was nauseating I then texted [redacted] to let the pool pump run until about 6pm He had concerns of the pump priming and I assured him it did He texted he would not be home that night and I then texted back "It would be fine to let it run for 24hrs Wed 4/he texted at 9:07am "should I turn the pump off when I get home today? At 9:29am I replied yes, and give me a report on how the pool looksThanks" His reply at 9:40am " Ok, the filter hasn`t been cleaned so hopefully it`ll filter ok" Wed 4/at 5:42pm he sent a picture and a text inquiring of when to shut off the pool pump Wed 4/at 5:55pm I replied" now is fine" Thurs4/at 5:37pm [redacted] inquired " Hey can you let me know when you plan on pumping the pool outAlso, can you adjust the pump to get better psi? It`s laboring Thurs4/XX X:XXpm I replied : I don`t pump until I can see the bottom when things are settledI can put a settling agent in saturdayAnd the pump should not be running until thenThanks" "If you want to clean the filter in the meantime that would be great." Thurs4/XX X:XXpm [redacted] replied" I don`t have that kind of time" Sat 4/XX XX:XXam I texted" looking to head over in a few minutes to add the settling agent Sat4/11: [redacted] replied "Ok' Sat4/XX XX:XXam I replied" I added the chemical and to run pump to hrs then shut off system and to give me an update when the pool bottom is visibleAre you home later today to shut off the pump?" Sat4/XX XX:XXam [redacted] replied" yes " Wed4/XX X:XXpm I texted" Have you looked at the pool lately?Haven`t heard from you in a few days, can you see the bottom or still cloudy? Wed.4/XX X:XX pm [redacted] texted " Still cloudy, how do I speed this process up? I wanted to get everything operational." Wed4/XX X:XXpm I texted " I will need to clean the filter tomorrow morning to speed it up." Wed4/XX X:XX pm [redacted] texted "OK" Wed4/XX X:XXpm I texted " Balance now stands at $From $for cases chlorine, $a qt settling agent, 1.5hr labor$Please leave a check tomorrow morning if you can Wed4/1: [redacted] texted " Ok, I`ll leave you cashto be clear, you`ll be getting the pool in working order, servicing the equipment and getting jacuzzi operational and heated for the pricing we talked about." Wed4/XX X:XXpm I texted " Well to be clear the $300-$range is for getting the pool clear depending on what was down there as far as .debris and checking your equipmentIt doesn`t mean fixing your heater if it needs repair or any partsDid your heater work last year? Wed4/XX X:XXpm [redacted] texted " I`ve never used the heaterI wanted to have the whole system checked out etc" Thurs4/XX XX:XXam [redacted] texted " money under doormat" Thurs4/XX X:XXpm I sent [redacted] pictures of my investigating his equipment after I cleaned his filterI sent pictures of rusted and broken conduit with exposed wire in areasAlso a picture of the filter pressure after filter cleaning Thurs 4/XX X:XXpm [redacted] texted "?" Thurs4/XX X:XX I texted an explanation of the pics.explaining that conduit and wiring had to be fixed first to find out if heater works Thurs4/XX X:XXpm [redacted] texted" Pressure is only 5psi, is that bad" Thurs4/XX X:XXpm I texted back "The pool is circulating fine Mon4/XX XX:XXam I texted [redacted] " Hello, I check the pool today and I am starting to see through the water to the bottomI added more settling agent and chlorine todayAnd turned the pump onIf your around later today go ahead and turn the pump off and make sure the water level is up as high as we can get itBut please do not put the hose into the pool disturb settled debrisTurn on hose slowly not full forceThanks" Mon4/10: [redacted] texted " cool, thanks" Thurs 4/XX X:XXpm I texted [redacted] " So I haven`t heard from you in daysPlease remember I need you to tell me when the pool settles and you can clearly see the the bottomThank You Thurs4/XX X:XXpm [redacted] texted " It hasn`tCan we speed this process up Fri 5/6:am [redacted] texted " ??? Let me know and also, how long do you think this will take? Sat5/7:17am [redacted] texted " [redacted] , I need you to call meThe communication is beyond [redacted] poor on your end, I have never done business this wayIf you want to keep my business, you need to contact me asap Sat5/8:37am I replied by text"***, I had a family member in the ER yesterday into the nightYou need to calm downI will come by and I want you to be thereWhat is your schedule today? Sat5/8: [redacted] texted: " Sorry about your family but don`t tell me to calm down, I`mpaying for a service and don`t need anything but thatI`m home tomorrow, out and about todayIf I need to look elsewhere for business let me know Sat 5/8:48am I texted: "yes, please find someone elsesorry for the inconvenience Sat5/8:51am [redacted] texted: "You`re going to get a bad review from me just fyi, I have records of your lack of communication, my time isn`t something I liked to be played with Sat5/8:54am [redacted] texted: "And a Revdex.com complaint As you can see I communicated with the customer over times with pictures Notice how many times I had to remind the customer to keep me posted about the clarity of the waterSomething I told him on the initial visit [redacted] must think I had nothing to do but sit around and wait to respond to his texts all day I have all texts documented and they show a great deal of communication even when [redacted] ran out of patience and lost his self-control 5/ I was willing to come over 5/and look at the pool and wanted to show him the broken conduit and exposed wire leading to of the pumps I scooped and treated with many chemicals the seriously neglected,health-hazard of a swimming pool and did 80% of the workAnd then [redacted] says as if I didn`t do anything" that another company did in days what I couldn`t do in weeks." At that point the pool was probably ready to pumpI have a feeling that when [redacted] was asked to check the clarity of the pool he might`ve just looked out the window as opposed to looking straight down into the pool to see The progress payment I documented the work done and chemicals up to that point.The day he left $under the mat I actually cleaned the filter $75, added another case of chlorine$and added more settling agent$ The customer actually owes me $more dollars This customer knows how to seriously neglect a pool but knows absolutely nothing about the "process" to clear it up There will be no refund in fact I will be sending him a bill for the documented unpaid services and chemicals If I am not paid within days I will be reporting this to a collection agency ***, [redacted] Pool and Spa Corp Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response to my complaint has zero merit [redacted] should realize that I didn't "text" him back to let him know about the clarity of the water in the pool because simply, there was no clarity so therefore, nothing to reportPaying for a service, I expect to have the job done whereas [redacted] would respond when convenient for him On the topic of convenience, I find it extremely convenient that a past due amount is brought up after I file my complaint and was never mentioned before, there is no money owed to the [redacted] and in fact, aside from the refund that I expect to receive, I'm still owed $from the $that I left when $was requested by ***Defamation of my character with lies about profanity and threats to send me to collections for monies owed is obviously a desperation move and extremely unprofessionalNoting about a past due amount was ever mentioned until this response and I find that to be nothing more than a key indicator of why you shouldn't do business with this individualTaking ownership of lackluster communication and poor service to boot should be the resolution here but as you can see, it's anything but Final Business Response / [redacted] (4000, 10, 2015/06/29) */ So Here`s the middle ground - The original estimate was $300.00-$ The customer seems to forget that every thing I do or did works towards the resolve of getting the pool swimming ready and cost money When I received the payment for services performed up to that date, anything and everything I did or added to the customers pool is added towards the original estimate price of $300.00-$ What part of that is unclear? I mentioned the amount owed because I knew that once the customer went in another direction( another pool service) I wouldn`t get paid knowing the customers unreasonableness and lack of patience and suspicious thinkingThe mention of past due and collections is just to inform not a threatVery common The request for a report on the clarity of the water is essential to the process of clearing up a brown/green pool and what to add or do nextIt`s not asking if the pool is clear or not To Illustrate: The customer requests a taxi, the taxi takes the customer most of the way to the destination but after being taken most of the way there`s a little adversity i.ea traffic jamThe cab driver says he`s willing to take the customer the whole way and apologizes for the inconvenience but the customer says he is going to get out and stiffs the cab driver even though the cab driver took the customer most of the way The middle ground is: I`m forgetting about the $due and moving on with life The customer should do the same

Initial Business Response /* (1000, 5, 2015/06/02) */
So, When I returned [redacted]`s call He let me know He already called another company and set up an appointment with them. During that phone conversation [redacted] used the f-word and other inappropriate language. Should have been a red flag for me not to...

work with this person.
He had alot of questions which I answered or tried to. He said he liked how informative and personable I was compared to the pool company he talked to earlier.
I came to his house 4/11(Saturday) afternoon and gave him an estimate of approx. $300.XX-XXX.00 to clear up in a month. I started immediately with his approval by adding 8 gallons of chlorine and explaining the process: adding chlorine, raising the water level and informing me of the clarity or lack of clarity of the pool water.
Tuesday 4/13 I did what`s called a blind scoop: that`s when I systematically scoop the bottom of the pool even though I cannot see the bottom and what to scoop.
I spent an hour doing that even though the stench and sludge was nauseating.
I then texted [redacted] to let the pool pump run until about 6pm.
He had concerns of the pump priming and I assured him it did.
He texted he would not be home that night and I then texted back "It would be fine to let it run for 24hrs.
Wed 4/15 he texted at 9:07am "should I turn the pump off when I get home today?
At 9:29am I replied yes, and give me a report on how the pool looks. Thanks"
His reply at 9:40am " Ok, the filter hasn`t been cleaned so hopefully it`ll filter ok"
Wed 4/15 at 5:42pm he sent a picture and a text inquiring of when to shut off the pool pump.
Wed 4/15 at 5:55pm I replied" now is fine"
Thurs. 4/16 at 5:37pm [redacted] inquired " Hey can you let me know when you plan on pumping the pool out. Also, can you adjust the pump to get better psi? It`s laboring
Thurs. 4/XX X:XXpm I replied : I don`t pump until I can see the bottom when things are settled. I can put a settling agent in saturday. And the pump should not be running until then. Thanks"
"If you want to clean the filter in the meantime that would be great."
Thurs. 4/XX X:XXpm [redacted] replied" I don`t have that kind of time"
Sat 4/XX XX:XXam I texted" looking to head over in a few minutes to add the settling agent
Sat. 4/18 11:09 [redacted] replied "Ok'
Sat. 4/XX XX:XXam I replied" I added the chemical and to run pump 2 to 3 hrs then shut off system and to give me an update when the pool bottom is visible. Are you home later today to shut off the pump?"
Sat. 4/XX XX:XXam [redacted] replied" yes "
Wed. 4/XX X:XXpm I texted" Have you looked at the pool lately?Haven`t heard from you in a few days, can you see the bottom or still cloudy?
Wed.4/XX X:XX pm [redacted] texted " Still cloudy, how do I speed this process up? I wanted to get everything operational."
Wed. 4/XX X:XXpm I texted " I will need to clean the filter tomorrow morning to speed it up."
Wed. 4/XX X:XX pm [redacted] texted "OK"
Wed. 4/XX X:XXpm I texted " Balance now stands at $175. From $45 for 3 cases chlorine, $15 a qt settling agent, 1.5hr labor$115.00. Please leave a check tomorrow morning if you can.
Wed. 4/22 1:49 [redacted] texted " Ok, I`ll leave you cash. to be clear, you`ll be getting the pool in working order, servicing the equipment and getting jacuzzi operational and heated for the pricing we talked about."
Wed. 4/XX X:XXpm I texted " Well to be clear the $300-$500 range is for getting the pool clear depending on what was down there as far as .debris and checking your equipment. It doesn`t mean fixing your heater if it needs repair or any parts. Did your heater work last year?
Wed. 4/XX X:XXpm [redacted] texted " I`ve never used the heater. I wanted to have the whole system checked out etc"
Thurs. 4/XX XX:XXam [redacted] texted " money under doormat"
Thurs. 4/XX X:XXpm I sent [redacted] pictures of my investigating his equipment after I cleaned his filter. I sent pictures of rusted and broken conduit with exposed wire in 2 areas. Also a picture of the filter pressure after filter cleaning.
Thurs 4/XX X:XXpm [redacted] texted "?"
Thurs. 4/XX X:XX I texted an explanation of the pics.explaining that conduit and wiring had to be fixed first to find out if heater works.
Thurs. 4/XX X:XXpm [redacted] texted" Pressure is only 5psi, is that bad"
Thurs. 4/XX X:XXpm I texted back "The pool is circulating fine...
Mon. 4/XX XX:XXam I texted [redacted] " Hello, I check the pool today and I am starting to see through the water to the bottom. I added more settling agent and chlorine today. And turned the pump on. If your around later today go ahead and turn the pump off and make sure the water level is up as high as we can get it. But please do not put the hose into the pool disturb settled debris. Turn on hose slowly not full force. Thanks"
Mon. 4/27 10:02 [redacted] texted " cool, thanks"
Thurs 4/XX X:XXpm I texted [redacted] " So I haven`t heard from you in days. Please remember I need you to tell me when the pool settles and you can clearly see the the bottom. Thank You
Thurs. 4/XX X:XXpm [redacted] texted " It hasn`t. Can we speed this process up
Fri 5/1 6:48 am [redacted] texted " ??? Let me know and also, how long do you think this will take?
Sat. 5/2 7:17am [redacted] texted " [redacted], I need you to call me. The communication is beyond [redacted] poor on your end, I have never done business this way. If you want to keep my business, you need to contact me asap.
Sat. 5/2 8:37am I replied by text"[redacted], I had a family member in the ER yesterday into the night. You need to calm down. I will come by and I want you to be there. What is your schedule today?
Sat. 5/2 8:39 [redacted] texted: " Sorry about your family but don`t tell me to calm down, I`mpaying for a service and don`t need anything but that. I`m home tomorrow, out and about today. If I need to look elsewhere for business let me know
Sat 5/2 8:48am I texted: "yes, please find someone else. sorry for the inconvenience
Sat. 5/2 8:51am [redacted] texted: "You`re going to get a bad review from me just fyi, I have records of your lack of communication, my time isn`t something I liked to be played with.
Sat. 5/2 8:54am [redacted] texted: "And a Revdex.com complaint.
As you can see I communicated with the customer over 25 times with pictures.
Notice how many times I had to remind the customer to keep me posted about the clarity of the water. Something I told him on the initial visit.
[redacted] must think I had nothing to do but sit around and wait to respond to his texts all day.
I have all texts documented and they show a great deal of communication even when [redacted] ran out of patience and lost his self-control 5/2
I was willing to come over 5/2 and look at the pool and wanted to show him the broken conduit and exposed wire leading to 2 of the pumps.
I scooped and treated with many chemicals the seriously neglected,health-hazard of a swimming pool and did 80% of the work. And then [redacted] says as if I didn`t do anything" that another company did in 4 days what I couldn`t do in weeks." At that point the pool was probably ready to pump. I have a feeling that when [redacted] was asked to check the clarity of the pool he might`ve just looked out the window as opposed to looking straight down into the pool to see.
The progress payment I documented the work done and chemicals up to that point.The day he left $180.00 under the mat I actually cleaned the filter $75, added another case of chlorine$15 and added more settling agent$15.
The customer actually owes me $70.00 more dollars.
This customer knows how to seriously neglect a pool but knows absolutely nothing about the "process" to clear it up.
There will be no refund in fact I will be sending him a bill for the documented unpaid services and chemicals.
If I am not paid within 90 days I will be reporting this to a collection agency.
[redacted], [redacted] Pool and Spa Corp.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response to my complaint has zero merit. [redacted] should realize that I didn't "text" him back to let him know about the clarity of the water in the pool because simply, there was no clarity so therefore, nothing to report. Paying for a service, I expect to have the job done whereas [redacted] would respond when convenient for him.
On the topic of convenience, I find it extremely convenient that a past due amount is brought up after I file my complaint and was never mentioned before, there is no money owed to the [redacted] and in fact, aside from the refund that I expect to receive, I'm still owed $5 from the $180 that I left when $175 was requested by [redacted]. Defamation of my character with lies about profanity and threats to send me to collections for monies owed is obviously a desperation move and extremely unprofessional. Noting about a past due amount was ever mentioned until this response and I find that to be nothing more than a key indicator of why you shouldn't do business with this individual. Taking ownership of lackluster communication and poor service to boot should be the resolution here but as you can see, it's anything but.
Final Business Response /* (4000, 10, 2015/06/29) */
So Here`s the middle ground - The original estimate was $300.00-$500.00.
The customer seems to forget that every thing I do or did works towards the resolve of getting the pool swimming ready and cost money.
When I received the payment for services performed up to that date, anything and everything I did or added to the customers pool is added towards the original estimate price of $300.00-$500.00
What part of that is unclear?
I mentioned the amount owed because I knew that once the customer went in another direction( another pool service) I wouldn`t get paid
knowing the customers unreasonableness and lack of patience and suspicious thinking. The mention of past due and collections is just to inform not a threat. Very common
The request for a report on the clarity of the water is essential to the process of clearing up a brown/green pool and what to add or do next. It`s not asking if the pool is clear or not.
To Illustrate: The customer requests a taxi, the taxi takes the customer most of the way to the destination but after being taken most of the way there`s a little adversity i.e. a traffic jam. The cab driver says he`s willing to take the customer the whole way and apologizes for the inconvenience but the customer says he is going to get out and stiffs the cab driver even though the cab driver took the customer most of the way.
The middle ground is: I`m forgetting about the $100.00 due and moving on with life
The customer should do the same.