The customer rented a pontoon boat from our marina on August 10, Per the terms of the rental agreement, the boat is inspected prior to being used by the Lessee, highlighting any existing damage, which includes spinning the propeller so the renter can see all three (3) blades and the inspection documentation is signed by both the marina staff and the Lessee to confirm agreement of the condition of the boat prior to departure Upon the boat's return, marina staff inspects the boat's condition and documents if the boat has been returned in the condition in which it left or if damages have occurred As you can see from the attached paperwork, there was no damage to the prop or fin when the Lessee took possession of the boat, however, the prop was missing one blade and the fin was bent upon return I have attached a copy of the inspection paperwork, as well as a picture of the damaged prop The customer indicates that "an hour into my rental while driving in the middle of the lake, there was a noticeable sound difference in the engine and the boat began to have a mild shake to it Other than that, it was working fine." "I decided not to call it in as I did not want us to lose any more time" "We were close to where we were going to anchor for the day." So, he anchored the boat and they enjoyed their time on the lake while anchored While driving back to the marina, the boat was very slow and he noticed that something was definitely wrong with the boat The customer (Lessee) indicates that he did not hit anything He could have hit something that was floating in the water (large tree branch, a piece of floating wood that dislodged from a docketc.) that was unforeseen, hitting one of the blades of the prop, as well as the fin, causing damage The Lessee also indicates that he was told that even if he reported the problem immediately, he would still have been liable for damages so not reporting it had no effect on the outcomeIf the customer had called us immediately and notified us of the problem, we would have accessed the situation, determined the cause and required fix and resolved the issue accordingly While he still would have been liable for the damage (see lease agreement terms, paragraph below), if he had reported it immediately, the outcome would have been different given the fact that we would have fixed the problem or provided him with an equivalent boat if the problem could not be fixed Continuing to use the boat potentially could have caused additional damage that may have been prevented Per the terms of the lease agreement, paragraph 6, "In the event of malfunction, breakdown, or if any defect is discovered after acceptance of the rental craft that Lessee will immediately report same to Lessor Continued use of it shall be entirely at the Lessee's risk and thus Lessee assumes all liabilities of injury and damage to all persons and property that may become involved by its continued use." The customer (Lessee) continued to use the boat He did notice that it was slow when coming back to the Marina Again, given the circumstances, the lessee continued to drive the boat and did not notify us of the condition
I used this company for a complete restoration of three bathrooms in my hole in May and June, They did an excellent job All of their workmanship was great, they were timely and priced very fairly I would recommend them to anyone desiring granite or cabinet replacement The phone number listed for this business by Revdex.com is incorrect, the correct one is [redacted]
Complaint: ***
I am rejecting this response because: I can't dispute what the rental agreement saysIf it says that I should have called immediately, then that is the marina's rulesI have my reasons for not not calling it in immediatelyThe marina states that their rental period begins at 9amI was there at 8:30am and did not get out on boat until 10amIf my rental period says 9am and I am there early, then I expect to be able to use the boat for the entire rental period since I did pay for it
Upon inspection of the propellor, it was not spunIt was lifted out of the water for a visual inspection onlyThe staff member made a comment that the black paint on the blades was chipped, which is common for propellor bladesOther than the visual inspection, there was no physical touching of the propellor made by the staff member
Upon inspection of where lifejackets are found prior to disembarking for the day, the staff member pulled out trash that was not cleaned out from previous renter, or by the marina when they prepare it for the next renter--meThe staff member began to throw the trash out onto the dock the pontoon boat was tied up toI bring this up because if the marina inspects the boat properly after each rental, then why is there trash in the bins where the lifejackets are stored on the pontoon since all lifejackets must be accounted for upon return of the vessel?
Upon returning the pontoon and when the damage to the fin was discovered, a staff member did say to the manager that he knew there was a welding issue regarding the pontoon I had rentedI don't know the name of this staff member, but it was said even in front of the marina's owner to which she disregarded this commentThe fin is a welded piece of metal, somehow it broke off of the pontoon
So we had one blade of a propellor that was goneNo damage to any of the other three blades was visibleThe chances of breaking off one blade are pretty slimWe also had a welded fin missingThere was no other damage to this area except for the missing finIf I had hit something, wouldn't there be more damage to that area?
Found other reviews online about this marina and here is a link that specifically relates to a propellor issue: ***.###-###-####*** I understand that any review online should be taken with a grain of salt, yet I can't help but wonder if this is a common problem with the vessels being rented out at this marina
I have asked to see a service record of the vesselI was not provided access to it to see what work, and how much work this vessel has had in the pastI'm not contesting any part of the rental charge even though the marina's rental period I was charged for was not adhered to by them (the 9am start)I am only contesting their shady practice of billing for damage that I did not cause
Sincerely,
*** ***
I used this company for a complete restoration of three bathrooms in my hole in May and June, They did an excellent job All of their workmanship was great, they were timely and priced very fairly I would recommend them to anyone desiring granite or cabinet replacement The phone number listed for this business by Revdex.com is incorrect, the correct one is ***
The customer rented a
pontoon boat from our marina on August 10, 2014. Per the terms
of the
rental agreement, the boat is inspected prior to being used by the Lessee,
highlighting any existing damage, which includes spinning the
propeller so the renter can see all three (3) blades and the inspection
documentation is signed by both the marina staff and the Lessee to
confirm agreement of the condition of the boat prior to
departure. Upon the boat's return, marina staff inspects the
boat's condition and documents if the boat has been returned in the condition
in which it left or if damages have occurred. As you can see from
the attached paperwork, there was no damage to the prop or fin when the Lessee
took possession of the boat, however, the prop was missing one
blade and the fin was bent upon return I have attached a
copy of the inspection paperwork, as well as a picture of the damaged
prop.
The customer indicates
that "an hour into my rental while driving in the middle of the lake,
there was a noticeable sound difference in the engine and the boat began to
have a mild shake to it. Other than that, it was working
fine." "I decided not to call it in as I did not want us
to lose any more time". "We were close to where we were going
to anchor for the day." So, he anchored the boat
and they enjoyed their time on the lake while anchored. While
driving back to the marina, the boat was very slow and he noticed that
something was definitely wrong with the boat.
The customer (Lessee)
indicates that he did not hit anything. He could have hit
something that was floating in the water (large tree branch, a piece
of floating wood that dislodged from a docketc.) that was
unforeseen, hitting one of the blades of the prop, as well as the fin, causing
damage. The Lessee also indicates that he was told that even if he
reported the problem immediately, he would still have been liable for damages
so not reporting it had no effect on the outcomeIf the customer had called us
immediately and notified us of the problem, we would have accessed the
situation, determined the cause and required fix and resolved the
issue accordingly. While he still would have been liable for the
damage (see lease agreement terms, paragraph below), if he had reported it
immediately, the outcome would have been different given the fact that
we would have fixed the problem or provided him with an equivalent boat if
the problem could not be fixed. Continuing to use the boat potentially
could have caused additional damage that may have been prevented.
Per the terms of the
lease agreement, paragraph 6, "In the event of malfunction, breakdown, or
if any defect is discovered after acceptance of the rental craft that Lessee
will immediately report same to Lessor. Continued use of it shall be
entirely at the Lessee's risk and thus Lessee assumes all liabilities of injury
and damage to all persons and property that may become involved by its
continued use."
The customer (Lessee)
continued to use the boat. He did notice that it was slow when
coming back to the Marina. Again, given the circumstances, the lessee
continued to drive the boat and did not notify us of the condition
The customer rented a pontoon boat from our marina on August 10, Per the terms of the rental agreement, the boat is inspected prior to being used by the Lessee, highlighting any existing damage, which includes spinning the propeller so the renter can see all three (3) blades and the inspection documentation is signed by both the marina staff and the Lessee to confirm agreement of the condition of the boat prior to departure Upon the boat's return, marina staff inspects the boat's condition and documents if the boat has been returned in the condition in which it left or if damages have occurred As you can see from the attached paperwork, there was no damage to the prop or fin when the Lessee took possession of the boat, however, the prop was missing one blade and the fin was bent upon return I have attached a copy of the inspection paperwork, as well as a picture of the damaged prop The customer indicates that "an hour into my rental while driving in the middle of the lake, there was a noticeable sound difference in the engine and the boat began to have a mild shake to it Other than that, it was working fine." "I decided not to call it in as I did not want us to lose any more time" "We were close to where we were going to anchor for the day." So, he anchored the boat and they enjoyed their time on the lake while anchored While driving back to the marina, the boat was very slow and he noticed that something was definitely wrong with the boat The customer (Lessee) indicates that he did not hit anything He could have hit something that was floating in the water (large tree branch, a piece of floating wood that dislodged from a docketc.) that was unforeseen, hitting one of the blades of the prop, as well as the fin, causing damage The Lessee also indicates that he was told that even if he reported the problem immediately, he would still have been liable for damages so not reporting it had no effect on the outcomeIf the customer had called us immediately and notified us of the problem, we would have accessed the situation, determined the cause and required fix and resolved the issue accordingly While he still would have been liable for the damage (see lease agreement terms, paragraph below), if he had reported it immediately, the outcome would have been different given the fact that we would have fixed the problem or provided him with an equivalent boat if the problem could not be fixed Continuing to use the boat potentially could have caused additional damage that may have been prevented Per the terms of the lease agreement, paragraph 6, "In the event of malfunction, breakdown, or if any defect is discovered after acceptance of the rental craft that Lessee will immediately report same to Lessor Continued use of it shall be entirely at the Lessee's risk and thus Lessee assumes all liabilities of injury and damage to all persons and property that may become involved by its continued use." The customer (Lessee) continued to use the boat He did notice that it was slow when coming back to the Marina Again, given the circumstances, the lessee continued to drive the boat and did not notify us of the condition
I used this company for a complete restoration of three bathrooms in my hole in May and June, They did an excellent job All of their workmanship was great, they were timely and priced very fairly I would recommend them to anyone desiring granite or cabinet replacement The phone number listed for this business by Revdex.com is incorrect, the correct one is [redacted]
Complaint: ***
I am rejecting this response because: I can't dispute what the rental agreement saysIf it says that I should have called immediately, then that is the marina's rulesI have my reasons for not not calling it in immediatelyThe marina states that their rental period begins at 9amI was there at 8:30am and did not get out on boat until 10amIf my rental period says 9am and I am there early, then I expect to be able to use the boat for the entire rental period since I did pay for it
Upon inspection of the propellor, it was not spunIt was lifted out of the water for a visual inspection onlyThe staff member made a comment that the black paint on the blades was chipped, which is common for propellor bladesOther than the visual inspection, there was no physical touching of the propellor made by the staff member
Upon inspection of where lifejackets are found prior to disembarking for the day, the staff member pulled out trash that was not cleaned out from previous renter, or by the marina when they prepare it for the next renter--meThe staff member began to throw the trash out onto the dock the pontoon boat was tied up toI bring this up because if the marina inspects the boat properly after each rental, then why is there trash in the bins where the lifejackets are stored on the pontoon since all lifejackets must be accounted for upon return of the vessel?
Upon returning the pontoon and when the damage to the fin was discovered, a staff member did say to the manager that he knew there was a welding issue regarding the pontoon I had rentedI don't know the name of this staff member, but it was said even in front of the marina's owner to which she disregarded this commentThe fin is a welded piece of metal, somehow it broke off of the pontoon
So we had one blade of a propellor that was goneNo damage to any of the other three blades was visibleThe chances of breaking off one blade are pretty slimWe also had a welded fin missingThere was no other damage to this area except for the missing finIf I had hit something, wouldn't there be more damage to that area?
Found other reviews online about this marina and here is a link that specifically relates to a propellor issue: ***.###-###-####*** I understand that any review online should be taken with a grain of salt, yet I can't help but wonder if this is a common problem with the vessels being rented out at this marina
I have asked to see a service record of the vesselI was not provided access to it to see what work, and how much work this vessel has had in the pastI'm not contesting any part of the rental charge even though the marina's rental period I was charged for was not adhered to by them (the 9am start)I am only contesting their shady practice of billing for damage that I did not cause
Sincerely,
*** ***
I used this company for a complete restoration of three bathrooms in my hole in May and June, They did an excellent job All of their workmanship was great, they were timely and priced very fairly I would recommend them to anyone desiring granite or cabinet replacement The phone number listed for this business by Revdex.com is incorrect, the correct one is ***
The customer rented a
pontoon boat from our marina on August 10, 2014. Per the terms
of the
rental agreement, the boat is inspected prior to being used by the Lessee,
highlighting any existing damage, which includes spinning the
propeller so the renter can see all three (3) blades and the inspection
documentation is signed by both the marina staff and the Lessee to
confirm agreement of the condition of the boat prior to
departure. Upon the boat's return, marina staff inspects the
boat's condition and documents if the boat has been returned in the condition
in which it left or if damages have occurred. As you can see from
the attached paperwork, there was no damage to the prop or fin when the Lessee
took possession of the boat, however, the prop was missing one
blade and the fin was bent upon return I have attached a
copy of the inspection paperwork, as well as a picture of the damaged
prop.
The customer indicates
that "an hour into my rental while driving in the middle of the lake,
there was a noticeable sound difference in the engine and the boat began to
have a mild shake to it. Other than that, it was working
fine." "I decided not to call it in as I did not want us
to lose any more time". "We were close to where we were going
to anchor for the day." So, he anchored the boat
and they enjoyed their time on the lake while anchored. While
driving back to the marina, the boat was very slow and he noticed that
something was definitely wrong with the boat.
The customer (Lessee)
indicates that he did not hit anything. He could have hit
something that was floating in the water (large tree branch, a piece
of floating wood that dislodged from a docketc.) that was
unforeseen, hitting one of the blades of the prop, as well as the fin, causing
damage. The Lessee also indicates that he was told that even if he
reported the problem immediately, he would still have been liable for damages
so not reporting it had no effect on the outcomeIf the customer had called us
immediately and notified us of the problem, we would have accessed the
situation, determined the cause and required fix and resolved the
issue accordingly. While he still would have been liable for the
damage (see lease agreement terms, paragraph below), if he had reported it
immediately, the outcome would have been different given the fact that
we would have fixed the problem or provided him with an equivalent boat if
the problem could not be fixed. Continuing to use the boat potentially
could have caused additional damage that may have been prevented.
Per the terms of the
lease agreement, paragraph 6, "In the event of malfunction, breakdown, or
if any defect is discovered after acceptance of the rental craft that Lessee
will immediately report same to Lessor. Continued use of it shall be
entirely at the Lessee's risk and thus Lessee assumes all liabilities of injury
and damage to all persons and property that may become involved by its
continued use."
The customer (Lessee)
continued to use the boat. He did notice that it was slow when
coming back to the Marina. Again, given the circumstances, the lessee
continued to drive the boat and did not notify us of the condition