D & B Automotive

Per phone call from business: Offered to exhange tire, customer did not want to do that because if would not matchCustomer went to another location and purchased another set of tiresBusiness has an exchange policy but does not have a cash refund policy The warranty is a day warranty The business did offer to replace the stem but not the sensor

Mr [redacted] spoke with the customer and explained to him the situation at handThe tires were purchased by the customer of of Mr*** personal [redacted] accountMr[redacted] explained to the customer that this was a personal sell of the used tires and not a sale associated with his auto shopThe customer was told that he could purchase a warranty with the used tires for days to help him if anything went wrong with the tiresThe customer denied the warrant offerMr [redacted] offered to put on one of the tires for the customer at his shop because he drove to get the tires on his spare tireThe customer mentioned to Mr [redacted] that his tpms sensor light was flashing before the car was pulled into the shopThe tire was put on at Mr [redacted] shop and he explains to the customer that the tpms sensor has a crack in the sensor and it may leak airMr [redacted] said the customer understood what was told to him and he went on his way

Per phone call from business:  Offered to exhange tire, customer did not want to do that because if would not match. Customer went to another location and purchased another set of tires. Business has an exchange policy but does not have a cash refund policy.  The warranty is a 7 day warranty.  The business did offer to replace the stem but not the sensor.

Mr. [redacted] spoke with the customer and explained to him the situation at hand. The tires were purchased by the customer of of Mr. [redacted] personal [redacted] account. Mr.[redacted] explained to the customer that this was a...

personal sell of the used tires and not a sale associated with his auto shop. The customer was told that he could purchase a warranty with the used tires for 7 days to help him if anything went wrong with the tires. The customer denied the warrant offer. Mr. [redacted] offered to put on one of the tires for the customer at his shop because he drove to get the tires on his spare tire. The customer mentioned to Mr. [redacted] that his tpms sensor light was flashing before the car was pulled into the shop. The tire was put on at Mr. [redacted] shop and he explains to the customer that the tpms sensor has a crack in the sensor and it may leak air. Mr. [redacted] said the customer understood what was told to him and he went on his way.

On Thursday January 23rd, 2014 D & B Automotive sold and installed for me 4 matching tires on my girlfriends Scion. Before driving up there to get tires we made sure they had 4 matching tires for our vehicle. During installation of the front passenger tire the TPS module was broken. The sensor was in perfect working order before installation of tires. The part was broken by D & B Automotive. Less than 24 hours later on the morning of Friday January 24, 2014 two of the tires were flat, rendering the vehicle undriveable. The tires were inspected and found to be defective. One tire had a broken belt and the other had a faulty valve stem. We tried repeatedly to contact D&B about the issues and were told they would be covered under the 7 day warranty and we could expect a return call by 7:00 pm on Friday evening. We never received the call and repeated text messages have been ignored. Unable to drive the car, and needing the faulty tires replaced, I had to purchase 4 more new matching tires from Tire Discounters for the sum of $430.00 and have the TPS module replaced on my own. We sent a certified letter to D&B requesting they contact us to arrange either reminbursment of the original cost of the tires or provide us with four matching comparable tires and they have ignored us.