D & B Catv

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

In regards to a problem from *** ***. I called and apologized to him for his trouble. I tild him I would replace his white castles and give him coupons. He agreed to this and did come in to receive those.
Sincerely,
Lila M*** GM White Castle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Hi [redacted], First, we would like to thank you for your business as we value all of our customers. I understand your concern and I apologize for the inconvenience. We use to report credit for all of our customers to two of the three major credit bureaus however, we stopped reporting as of...

January 2016. We are not required to report credit by law and we have the right to stop (or start) reporting at anytime. As of right now, no accounts are being reported and all the previous data has been purged. We would have loved to have left all of our data that we had already reported to continue to show on the credit bureaus but unfortunately once you stop reporting, they require that all the past data for every account be purged. We would be more than happy to provide you with a payoff letter on our letterhead that will explain all the details of your paid off account so that you can present that to any company that wants proof of a paid auto loan. If interested, please call the General Manager, Domenica [redacted] directly at 713-472-5464 ext. 817. I hope you understand our position and accept our apologies. Hope to hear from you soon.