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D & B Home Improvements, Inc.

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D & B Home Improvements, Inc. Reviews (1)

Subject: RE: Revdex.com COMPLAINT # *** *** * *** VS CLINICAL LABORATORIES OF HAWAII, LLPDear *** ***,Thank you for your patience while we investigated this matter.I can tell you that there is significant amount of documentation on this occurrence. Before I begin to discuss this
incident, please allow me to explain what service Clinical Labs of Hawaii (CLH) performs relevant to this matter. *** *** was seeking a forensic drug screen as required for his Captain’s License renewal. I am able to share this information with you as it is not protected under HIPAA because it is not related to diagnosis, or treatment of *** ***With this in mind, the drug screen that *** *** was looking to have done was a Department of Transportation or “DOT” drug test, which CLH does not perform. CLH perform the collection, and then ships the sample to *** Diagnostics (***) on the mainland for testing. The fee CLH collects covers ***’s testing fee, and CLH’s collection fee. It is important to note that CLH does not perform the test, and CLH does not provide the results of the test either. The results are normally provided by the Medical Review Officer (MRO) or the testing lab to the donor.On 12/12/2017: *** *** came to our facility for the collection. After the collection, the sample was shipped by *** *** *** *** to ***. 12/21/2017: *** *** called CLH and re***ed his results. He was advised that CLH did not have them, and CLH directed him to the MRO (DrB***) and the testing lab (***) for further information.12/22/2017: DrB*** contacted CLH and advised that *** *** had contacted him about his results. DrB*** indicated that he had no record of the collection, and neither did ***. Realizing that *** *** needed the results quickly, multiple attempts were made to schedule another collection. Two calls were documented, and *** *** did not return them.12/26/2017: Two more calls were made to *** *** to advise him of the situation and to schedule another collection. These calls were not returned.12/27/2017: *** Courier Service contacted us and confirmed that the sample did get delivered to ***. *** was working with *** to determine what became of the sample. CLH again attempted to contact *** *** to advise him of the situation without success.12/29/2017: *** *** called and demanded his results. He became agitated and hostile. The staff on duty at that time were unable to get him the answers he was looking for. He was told they would look into it and someone would contact him. CLH spoke with ***. *** advised CLH that they had been in contact with ***, and that *** would call *** *** immediately. *** *** emailed CLH to seek assistance claiming that no one had tried to contact him on this matter.1/4/2018: CLH met with *** and *** about the situation and to discuss next steps.1/5/2018: *** called and emailed *** *** to resolve the matter.1/9/2018: *** and *** confirmed that they had yet to hear back from *** ***.1/10/2018: *** *** contacted CLH. CLH returned his call that day and advised that *** was trying to reach him. *** *** confirmed that he had been contacted by ***, but that he had not yet responded to them. At that time, CLH offered to credit his account, and to recollect at no charge. *** *** said, “I’ll go back at my own convenience to get my piss test done.” He then threatened legal action against CLH.2/15/18: *** *** returned for another collection. His account has been credited. He has not been charged for the new recollection, and his sample is on its way to *** for testing.Please also know that CLH is not aware of any complaints by the *** *** about our services. We are now attempting to contact the *** *** to follow up on *** ***’s claims that there have been multiple complaints against CLH.Please accept this timeline as our response to *** ***’s compliant. While we are sympathetic to his frustration with the situation, CLH made every attempt to resolve the matter in a timely manner with the resources that were available to us.If additional details or documentation is required, please let me know.Thanks,Trevor

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