D & B Machining Inc.

To whom it may concern;The complaint stated that the reservation has been accidentally done by a childWe are providing the proof that this reservation was done by a very smart adult, who knew how the get the discount rate by applying the process that has been provided from booking.com and get
lower rate for the room2) Because the first credit card that the guest provided to keep her reservation was declined and we contacted the guest for this issue, The guest did provide the second credit card, to secure their reservationBase on the policy that we have, any cancelation on the reservation, because the guests have used the discount rate, their payment is not refundableThe policy for reservation on the discount rate, has been clearly stated in our web page from booking.com Finally, the reservation can not happen by just clicking a bottom that the guest saying that it has been done by a child, it is a complete processWe would be glad to fax or mail any of the documents that she has provided with validating her second credit card as well as her reservation to reserve the room.Kind regards Eliza S***

Revdex.com:At this time, I have not been contacted by Grand NYC Apartments regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I would like to withdraw complaint ID [redacted], as the person I was advocating for has chosen to book a reservation at another hotel, and the original reservation was non-refundable.
Sincerely,
[redacted]