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D & B Roof & Home Services

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Reviews Painting Contractors, Roofing Contractors, Roof Cleaning D & B Roof & Home Services

D & B Roof & Home Services Reviews (2)

Complaint: ***
I am rejecting this response because:I am rejecting this response because: I am rejecting this response because:Everything this man Dan is stating is a fabricated outright lie: Dan was never on my roofHe clearly stated he was notHe has no photos of before or afterI DO and have had estimates/bids on my roof for cleaning who have photosI personally have before and after photosHe said"I was never on my own roof." He assumes and outright liesMy neighbors will attest to thatOne looks directly at my roof from his homeMy neighbors are a deputy sheriff who sees my house and the other neighbor is the Tacoma Chief of Police and another one on the hill looks and drives by my property dailyDan is making stuff upHe is unprofessional and liesThe dogs were in the house on Friday until I came home to let them outThe back gate was broken by them and left open as well as the gate to my feet drop cliffNo one told me they broke my gate which was intact and working properlyThey hit it hard to bust itThey did NOT clean up I have photos to prove the mess still was left, the roof destroyed and not even professionally cleanedThey came back on Monday after I called to follwhy they did not finish the job on FridayThey show up lateDogs are in but when I came home I saw debris everywhere and chipped tiles everywhereI panicked as the one was already in the truck writing invoicesI told them they compromised the integrity of my roofI get a comment it doesn't matter it happensI tell them it looks bad and still dirty...like crapCleaner says it's lbs of pressure it's a lot and breaks tiles and laughsI said I have tiles do you need these to fix those seriously broken ones and the other blonde guy says yes and I informed him they left my gates open and my dogs ran away and one is broken...no commentI said make sure you close the gates, of them when you are doneHe was kind and said okayI assumed they would finish cleaning up all the debrisThey did notI had a cleaner clean years ago perfect amazing cleanThey came back years ago and did a follow up clean which was great and was while I was finishing my decks with a builder in my backyardI had estimates for future cleans and photos taken I did not want to use the service again because they don't follow up nor respond for months but my roof was in great shape no leakers and no broken tilesAt this clean with D&B, I am in despair of seeing so many broken tiles! I asked the blonde nicely but disappointed and concerned (assuming he is Nick) to check how many tiles got brokenHe went up and counted and told me A LOT! OMG! After they left I was very concerned! They didn't tell me they broke the gate and would never have told me about all the broken tiles I HAD TO ASK because I SAW the massive damage they caused upon driving into my drivewayI ASKED how many tiles so I could take care of this! They were NOT trustable nor professional or courteous enough to inform me of anythingIn my panic of leaks and cost of damages: I called and left two frantic messages about the damages and got NO RESPONSE for several daysI immediately picked up tiles from NW Tiles and called a tile specialist, Randy P***, who worked with NW Tile specialists over years ago on tile roofsRandy came out immediately and said their was a lot of damage and leakersI had NO damage previously except the valleyI have photos and had inspectors on my roof because I was going to put my house on the marketAnd the bids for roof cleaners have taken photos as wellDan brings in blame to others on everything which is preposterousI sent an email to him days later to tell him about the damages and cleaning that was never done and the broken gate but, with leakers the tile specialist already FIXED it before it destroyed the inside of my house and new insulation costing me 3000.00! Dan with D&B fabricates everything and then threatens immediatelyHe accepts NO RESPONSIBILITY for the damages he caused on my property and then wants to bring his ENTIRE CREW on my roof to make an assessment ONE week later after I made trips for tiles and the specialist has already repaired the leakers and was already fixing their damagesI have contacted an attorneyI paid the Tile Specialist over I had to purchase over tiles and paid for them AND I paid D&B and have deducted the costs to repair the damages but still have not added in the losses I faced for hunting down my dogs, travel and picking up tiles, repairing the fence and did have to clean up massive amounts of debris they sprayed into my yard that was never cleaned4-gal Trash cans fullIt's soaking wet and heavy and will kill my plants, and grow moss everywhere! I will contact the attorney general to pull their license as instructed by my attorneyThis is completely unprofessional and they should have a bond and insurance for mishaps BUT he evades the truth and does not try to do what is right and expectedno one wants to have their property destroyed and neglected and then harassed and insulted when they didn't do the job right, destroy property and then lie about every situationI never created a hostile situation Dan did and they were negligent...this is MY HOUSE I am making sure it is taken care of NOT destroyedI wasn't home to follow his cleaners aroundI drove up to seeing my roof destroyed and followed up on their work and Dan tells me the tiles are defectiveNO they are 30-year warranted life time and any cracked ones were REPLACED over the years, it is why I have tiles on hand in my garage; 1" concrete tilesI have photos of what they damaged and failed to clean and spray and they didn't careDan wanted to bring a crew on my roof, he could have came to clean up the mess and debris they sprayed into my year and plantation and fix the fence and see the damage from the driveway and yardI have previous photos and am waiting on several others to prove my roof only needed cleaned and had no damage except in the valley which does not leakThe included photos are of their supposed finished job but I have dozens of photos of serious damage, debris and still a dirty compromised roof and a roof that had no broken tiles before they got on itI have spoken personally to the office personnel and Brandy..nothing but congenial and pleasant as was my own professional attitude but yet Dan has never spoken to me EVER and insults and criticizes my person...I am in ministry, professional and a business own who expects the same in return and to get what I paid for and for those who cause damage, all roofers repair and replace what they break and damageIt's why we are bonded and insured as contractors and business owners and I did not expect this to happen on my propertyI have a credit ratingI don't play games with my home, my credit or my own business licence.This format will not send photos which I tried to attach. Sincerely, *** ***
Sincerely,
*** ***

To whom it may concern.The only thing in this complaint that is true is that she hired us to clean her roof and gutters and do some other workAll was/has been performed and deliveredHome owner verbally threatened our employees and refused us access to her propertyShe left her dogs run loose
the entire time we did our work while she was not homeWe made every effort to return to her property to do some extra clean up with no issues but she refusedHer gate was in dis-repair prior to starting work, was not able to open at time of estimate, as operational gate would beAll of her tiles were broken previous to us doing her roof cleaning, we have before and after photos that will prove just that in a court of lawThe last we heard from the home owner she was going to go get tiles and wanted us to come back and replace them, she let us know this once in person (we have office notes of that phone call) and once on a voice mailThat was the last we heard from her until all the threatening and rude emails we started receivingOur workers "work performed" slip reads that she needs to have new tiles picked upI was told personally by my employees there were approxxto xtiles broken by the previous roof cleaning person that actually fell on her roof, she has openly stated that he broke many tiles while on her roof and valleys as stated in her complaintto tiles would have fixed all of the previously broken tiles, the extra would have covered the rest of the corner chipped onesNot sure where tiles came from ?? Perhaps the or different "tile specialists", she called out between Jan 15th and Jan 24th, broke the rest and are now charging her for them? The sad thing is we could have had all of this done a long time ago but the home owner insists on being the rudest, most insulting, coercive customer we have ever had the un-pleasant experience of working forWe will be placing a contractor’s lien on her home, a $lien fee, plus interest on her balanceD & B considers this complaint an act defamation of caricature as well as slander, our lawyer will be getting involved to determine the correct course of actionNew balance after $payment is $2059.81, lien fee is $500.00, interest is 12% beginning March 1st, Once lien is placed on home new balance including tax is $2801.40After a set amount of time we will either forward to collections or set a trial dateThank you and have a nice day.Dan H*** **Owner/Operator D&B Roof & Home Services LLC

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Address: 21221-C Mountain Highway E, Spanaway, Washington, United States, 98387-7568

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