D-Bug Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still believe that they are fully responsible for the dehumidifier problem and hopefully other customers may benefit from bringing this issue to their attention.  I remain grateful for the other work that was performed in a competent manner. 
Regards,
[redacted]

September 16, 2015 Ref ID: [redacted] To Whom It May Concern: D-Bug, inc. returned to [redacted]s property on September 5, 2015 to correct issues that [redacted] listed in her complaint to the Revdex.com. This was for work originally done 3/31/11. On July 3, 2014, [redacted] did more work on...

[redacted]'s property. She withheld payment of $1000.00 until the corrections on the original work of 2011 were done. We received payment of $1000.00 from [redacted] 9/3/15. We are withholding cashing her check until we hear that [redacted] has contacted the Revdex.com to say that the issue has been resolved.   if there are any questions, please call our office at [redacted]. Thank you.Sincerely,Hugh [redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Visit
#1 : Sam arrived at my parent‘s home to see what was wrong with the gutters. D-Bug
is correct when they stated that Sam was not equipped with the necessary
equipment to perform the job that day. Sam only had a “snake” with him, but it
was too short. Sam said that he would return within 3 days with an “eel” (a
longer device) and a camera to scope the gutters to see what was wrong. Sam did
not know what the problem was that day, so when D-Bug states that it was a 2
foot leaf clog, this is merely speculation because no one knew why they weren’t
working at that point. Sam did not have the necessary equipment to determine that
issue.
 
I
should also note that Sam did not spend 2 hours at the house (as stated),
moreover, about 30 minutes. He did not have the necessary equipment to perform
the job, so why would they state that he was there for 2 hours? This makes no
sense, plus his co-worker (name not known) spent the enter time standing behind
a tree (whispering) and apologizing for the self-evident poor workmanship. He
said that this doesn’t look like their normal work. He said something seems
wrong with this job. D-Bug should ask him about that. And Sam, he would simply say
that he only does what he is told. He said that he was told to hang 25
feet of gutters, so that’s what he did. If it did not work, it was not one him.
 
Days
followed, and we never heard back from D-Bug. They are being completely
untruthful when they state that they tried return but we were unavailable. My
mother was in a back brace at that point and was home all of the time. We received
NO CALLS for a follow-up appointment, nor did they ever show up. We called
several more times to ask about the issue, with no feedback. They said they’d
tell the owner and get back to us. No one ever did.
 
Visit
#2:
Numerous
days passed, when Rodney and another employee arrived at the house unannounced.
My mother, still in the back brace, had to call me to come over to assist them because
she was not able to go into the yard. Upon my arrival, I pointed out the issues
with the gutters. Rodney looked around, but did nothing actively. He then
pointed out several additional issues with the gutter system. I asked Rodney
why these issued weren’t addressed the first time, but he had no answer. I even
pointed out the gutter that went nowhere, but he replied that “I” needed to add
flashing to redirect the water. I asked Rodney why he did not address this
issue from the beginning, but he said nothing. Rodney ended our meeting saying that
they would be back in a few days to fix these issues, but they never came back.
 
Several
more calls were made to D-Bug, but again we were told that they would contact
the owner and get back to us. They did not.
 
So,
after several more rain storms with failing gutters, my Uncle and I located an “eel”
and snaked the gutters ourselves. We found NO LEAVES OR CLOG AT ALL. The eel
went right through without an issue or blockage. At that point we put a hose
into the gutters to see if we could determine why the gutters weren’t working.
We are not experts in this field of course, but we surmised that the gutters
were put in on an upslope versus a down slope. So when the water flows down, it
takes the path of least resistance… up and out, versus down the gutter pipes. It
appears that they incorrectly laid the gutters underground and this needs to be
fixed. My parents still do not have working gutters after all of this mess.
So if D-Bug states that there was a leaf clog, then why didn’t we not find one?
And why are the gutters still not working? This needs to be explained.
 
My
visit to D-Bug: After numerous telephone
calls to D-Bug without response, I went to their office to explain our problem
and to speak with the owner. The secretary told me that the owner was not in,
and that I should “wait in line”. She proceeded to point to a 2 inch stack of
papers on the counter, saying that she needed to also tell him about these
other unresolved issues as well. I further explained our dissatisfaction in
more detail, and said that they needed to call me and come by to resolve these
issues. The secretary told me that she would be talking to the owner within the
hour and that he would contact me soon. He did not.
 
So,
after my face-to-face visit to the office, I finally received my very first
reply from D-Bug a few days later. Rodney left a voice message saying that he
would be at my parent’s house on Saturday. After getting this message, I
immediately called D-Bug and told them that it was Labor Day weekend and that
we were going out of town. My mother finally got out of the back brace, and my
father got out of the hospital, so we decided to getaway for the holiday weekend.
I told the secretary that D-Bug was free to come to the house and work, but if
they needed us to be there, we would have to re-schedule. They said they would
call me back to re-schedule, but they never did. They are completely lying when
they say that they made several attempts to come by. Neither me nor my parent’s
received a call {other than the one noted over the holiday weekend). I NEVER
CANCELLED another appointment nor were we unavailable for them to come by. I am
shocked at their deception. So, if D-Bug still feels that the gutters don’t
work because of leaves, feel free to come over and check for yourself. You too
will find no clogs, and YES, the gutters still do not work. It is their job to
explain why their gutter system has not worked and to resolve it. Not mine.
They are not being honest about the events involved in this complaint. And when
they say that they do “outstanding work” and have an excellent reputation for
customer service… we have not seen that. We are highly displeased and offended
at their response.
 
Regards,
[redacted]

Ms. [redacted].In response to the complaint regarding Dr. [redacted], We have settled the matter, by removing the dehumidifier and refunding Dr. [redacted] $800.00 (check # [redacted], dated 11/6/17).  We do not believe that the issue was from D-Bug equipment or services, however, we wanted to settle the...

matter in a manner that the customer agreed with. Thank you,Hugh M[redacted] JPC

Review: This waterproofing job was completed in 7/11. The representatives from D-Bug Waterproofing provided a written guarantee 'against water leakage in the areas waterproofed.' We were told that we needed to use a dehumidifier for approximately one month. The basement continued to show signs of water including moisture through the floor. The representative returned to the job site on two occasions following the payment in full due to this problem. On the second visit, he informed us that the warranty does not guarantee against 'wet spots' and was unwilling to take any further action. We continue to have significant water coming through the floor in several locations. Running a dehumidifier constantly does not ameliorate the problem.We recently had another company evaluate the basement and assess whether there are ways to address the problems. The inspector identified the presence of green and black mold, excessive (nearly 100%) moisture in many locations on the floor and walls, the presence of insects, and inadequate depth and width of the french drains. The second company representative was careful not to criticize the work; however, he clearly stated that the complaints that we have can be corrected. He identified health concerns due to the presence of the mold and the potential damage to the foundation of the home due to moisture difficulties. He assured us that the correct installation of larger sump pumps and deeper and wider french drains would solve the problem. He offered options to treat and eliminate both the mold and moisture.Desired Settlement: We are respectfully requesting a refund of our entire payment to D-Bug Waterproofing.

Business

Response:

This letter is in regard to a complaint against our company, D-Bug Inc., assigned ID# [redacted]. The customer states she still has damp and/or discolored spots on the basement floor even after we waterproofed her basement in July 2011. She is requesting a full refund of $6500.00.

On January 13, 2014, the Vice-President of D-Bug Waterproofing met with the customer to assess the problem of the damp and discolored spots on the floor and wall in her basement. However, our contract, which she signed, clearly states, “System does not cover backing up or plugging of sewer, floods, condensation caused by high humidity, damp spot discoloration on walls and iron under floors. System warrants against water leakage in the areas waterproofed. Should services be required at any time on the interior french drain, all labor and material will be at Company expense”.

In July 2011, we installed an inside french drain around all exterior basement walls (not along the one and only interior basement wall which has two doorways in it). The foundation is sand stone rock. The problem areas are located on a three-foot section of inside wall that is attached to the exterior wall on one side and is a doorway on the other side. There is a three-foot section of inside wall like this on both sides of the basement.

In 2011, when we were doing the job, we applied astro-foil on these walls (there is no french drain around these two inside wall sections). Astro-foil is like insulation. The customer told our representative she never had water on the floor in these areas only dampness and discoloration. Apparently, the astro-foil may be causing condensation, which could make the wall or floor discolored in these two areas, or secondly, the moisture is following through the exterior sand stone foundation to the interior basement floor causing the discoloration. Our company offered to resolve the problem by installing

Review: In March of 2011 D-Bug installed 35 feet of inside french drains connected into a sub pump inside our basement wall. They also replaced walls and support of foundation. plastered the outside 2-3 feet under the wall, French drain at base of foundation and poured concrete. The wall was supposedly waterproofed 28 feet, that is not the case. Exactly one year later, March of 2012, there was a crack in wall, all they did was put cement on it. This caused our basement walls to leak each time it rained. We contacted them continuously and they did not stand behind the "lifetime warranty". They continuously said that there was nothing they could do. We already gave them what they wanted, a very large check!

In April of this year, 2015, the problem still continuing and ruining our home, they came and put a French drain on the outside of the house. ( DJ saying that he did this out of the goodness of his heart) Along with a $1000.00 bill. I was not home when this was done, and do not even know if there is actually a French drain. However, there is a large part of my cement in the front of my house that they broke up and put rocks to replace the cement. DJ has said that he will "fit me in" to fix it. Each time it rains, it pours in my basement from the cement that they have yet to replace. It has been over 4 months and he now will not return my calls or my son in laws calls. All I want is for them to fix the cement that they broke up, so that there is no more damage to my home. It is a law suit waiting to happen, I have had several people trip over the cement. All I want is for their mistake to be fixed. I do not want to be squeezed in, I want to be a priority.

Since D-bug has stepped foot into my home, in March of 2011, I have had so much pain and suffering. I am not able to sleep over this. It is very disturbing how contractors would take advantage of a widow.Desired Settlement: Repair of cement in front of house, so that there is no more water damage to my home. I would like them to come when someone is home to watch the work that is being done.

Business

Response:

September 16, 2015 Ref ID: [redacted] To Whom It May Concern: D-Bug, inc. returned to [redacted]s property on September 5, 2015 to correct issues that [redacted] listed in her complaint to the Revdex.com. This was for work originally done 3/31/11. On July 3, 2014, [redacted] did more work on [redacted]'s property. She withheld payment of $1000.00 until the corrections on the original work of 2011 were done. We received payment of $1000.00 from [redacted] 9/3/15. We are withholding cashing her check until we hear that [redacted] has contacted the Revdex.com to say that the issue has been resolved. if there are any questions, please call our office at [redacted]. Thank you.Sincerely,Hugh [redacted]President

Review: They broke a drainage pipe while digging, didn't repair it and covered it up only for me to find it four months later. They never made an effort to restore the yard after they finished the initial job.Desired Settlement: $500 refund for the restoration of my yard for the 3rd time and leaving an underground pipe broken which could've caused other issues..

Business

Response:

We are sending Mr. [redacted] the $500.00 he requested for the restoration of his yard. We at D-Bug, Inc. strive to maintain a good relationship with all of our customers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This waterproofing job was completed in 7/11. The representatives from D-Bug Waterproofing provided a written guarantee 'against water leakage in the areas waterproofed.' We were told that we needed to use a dehumidifier for approximately one month. The basement continued to show signs of water including moisture through the floor. The representative returned to the job site on two occasions following the payment in full due to this problem. On the second visit, he informed us that the warranty does not guarantee against 'wet spots' and was unwilling to take any further action. We continue to have significant water coming through the floor in several locations. Running a dehumidifier constantly does not ameliorate the problem.We recently had another company evaluate the basement and assess whether there are ways to address the problems. The inspector identified the presence of green and black mold, excessive (nearly 100%) moisture in many locations on the floor and walls, the presence of insects, and inadequate depth and width of the french drains. The second company representative was careful not to criticize the work; however, he clearly stated that the complaints that we have can be corrected. He identified health concerns due to the presence of the mold and the potential damage to the foundation of the home due to moisture difficulties. He assured us that the correct installation of larger sump pumps and deeper and wider french drains would solve the problem. He offered options to treat and eliminate both the mold and moisture.