The current ticket price is $before processing feesWith the processing fees added on to the ticket, the total comes to $160.11, which is what [redacted] was refunded down toHe has now been charged the correct amount for the current ticket price
I understand your frustration that your inquiries were not answered in a timely mannerPlease accept my sincere apologies for that error.I have since found the tickets you have submit through our customer service platform and responded to the problem you are experiencingWe will make every effort to respond in a more timely fashion in the futureWe appreciate your business and will do everything we can to serve your needs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company says that they will handle itI will believe it when I see it and I have checked the Eventbrite website to see if they have changed my ticket like I have requested (and as they imply they will do) and the ticket has not been changedNormally I would give the company the benefit of the doubt but they have proven to me that they are unable to follow through on their customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another eventDespite our best efforts the customer will not accept this offer and TM has provided every accommodation that we could
Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another event this year, place it on hold for next year, or to transfer the registration to another personDespite our best efforts the customer will not accept any offers from Tough Mudder and we have provided every accommodation that we could
Brian's ticket was transferred over to the Chicago event on October **, We additionally have resent his confirmation email with his order details to him
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Although the issue is resolved, I suspect that the only reason they've resolved the issue is because of opening this request with the BBB. Prior attempts to contact them through their advertised means have failed for me and many of my friends. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your team has continued to resolve the issue at hand The issues that I'm experiencing will be considered solved when you have complied with my requestsIt is inappropriate to close this case claiming 'you're working with the customer' In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not able to attend the Tough Mudder event in the Twin Cities because I have a family reunion that weekend I will however accept a transfer to the Chicago event for Saturday August [redacted] if Tough Mudder can change my tickets then I am fine with that solutionThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: An employee has reached out to me with a non-templated response directly referencing my issue and offering additional resolution to team members also affected. The link the... employee provided worked correctly and allowed me to purchase a ticket for the transfer fee of roughly $30. As far as I can tell, my request has been completed to my satisfaction.---------My name is [Employee name] with the Mudder Services team here at Tough Mudder and I would be happy to help you out here. You can use the link below to register for Tough Mudder Wisconsin on Sunday, October *, 2016. Add the $30 Late Transfer Participant Ticket type at the bottom and then select the orange 'REGISTER' button. On the following screen, provide the requested information to complete the registration process. If your teammates still need to transfer over as well please send over their names, emails, and order numbers. --------- I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received a refund for this event Their customer service department basically emailed me saying they won't be issuing a refund Until this happens I will not feel the issue is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tough Mudder has provided the customer with two different options to transfer to an event next yearWe are awaiting his response on what option works best for him
The current ticket price is $before processing feesWith the processing fees added on to the ticket, the total comes to $160.11, which is what [redacted] was refunded down toHe has now been charged the correct amount for the current ticket price
I understand your frustration that your inquiries were not answered in a timely mannerPlease accept my sincere apologies for that error.I have since found the tickets you have submit through our customer service platform and responded to the problem you are experiencingWe will make every effort to respond in a more timely fashion in the futureWe appreciate your business and will do everything we can to serve your needs
This is being handled by Tough Mudder customer service and we are contact with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company says that they will handle itI will believe it when I see it and I have checked the Eventbrite website to see if they have changed my ticket like I have requested (and as they imply they will do) and the ticket has not been changedNormally I would give the company the benefit of the doubt but they have proven to me that they are unable to follow through on their customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This is being handled by Tough Mudder customer service and we are in contact with the customer
We are in the process of gathering contact information to mail you a shirt Please stay tuned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
This is being resolved through Tough Mudder customer service and we are in touch with the customer
Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another eventDespite our best efforts the customer will not accept this offer and TM has provided every accommodation that we could
Tough Mudder's refund policy is explicit on both our website and at the time of purchaseWe do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another event this year, place it on hold for next year, or to transfer the registration to another personDespite our best efforts the customer will not accept any offers from Tough Mudder and we have provided every accommodation that we could
Brian's ticket was transferred over to the Chicago event on October **, We additionally have resent his confirmation email with his order details to him
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Although the issue is resolved, I suspect that the only reason they've resolved the issue is because of opening this request with the BBB. Prior attempts to contact them through their advertised means have failed for me and many of my friends. Sincerely, [redacted]
This is being handled by Tough Mudder customer service and we are in touch with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your team has continued to resolve the issue at hand The issues that I'm experiencing will be considered solved when you have complied with my requestsIt is inappropriate to close this case claiming 'you're working with the customer' In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not able to attend the Tough Mudder event in the Twin Cities because I have a family reunion that weekend I will however accept a transfer to the Chicago event for Saturday August [redacted] if Tough Mudder can change my tickets then I am fine with that solutionThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: An employee has reached out to me with a non-templated response directly referencing my issue and offering additional resolution to team members also affected. The link the... employee provided worked correctly and allowed me to purchase a ticket for the transfer fee of roughly $30. As far as I can tell, my request has been completed to my satisfaction.---------My name is [Employee name] with the Mudder Services team here at Tough Mudder and I would be happy to help you out here. You can use the link below to register for Tough Mudder Wisconsin on Sunday, October *, 2016. Add the $30 Late Transfer Participant Ticket type at the bottom and then select the orange 'REGISTER' button. On the following screen, provide the requested information to complete the registration process. If your teammates still need to transfer over as well please send over their names, emails, and order numbers. --------- I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
This is being handled by Tough Mudder customer Service and we are in contact with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received a refund for this event Their customer service department basically emailed me saying they won't be issuing a refund Until this happens I will not feel the issue is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tough Mudder has provided the customer with two different options to transfer to an event next yearWe are awaiting his response on what option works best for him