I have a total of Ottlites I really like the product, however, just try to get some help when something goes wrong I was told to find someone who knows what they are doing (and how do I know this?) and then take the lamp to them and they will tell me exactly what is wrong and what the necessary part is and then I notify the Ottlite people and then they send me (or sell me) the part And then they tell me I have to have a receipt Will I do all this? No What I will do is buy a different product in the future Not only do I have (now 6) but I buy every year for the two gift exchanges I attend every Christmas
I have a total of Ottlites I really like the product, however, just try to get some help when something goes wrong I was told to find someone who knows what they are doing (and how do I know this?) and then take the lamp to them and they will tell me exactly what is wrong and what the necessary part is and then I notify the Ottlite people and then they send me (or sell me) the part And then they tell me I have to have a receipt Will I do all this? No What I will do is buy a different product in the future Not only do I have (now 6) but I buy every year for the two gift exchanges I attend every Christmas