D C Flooring

Review: I hired [redacted] company "DC Flooring" to sand and polyurethene existing hardwood floors in my home. Also included in the scope of work was a 2ft. by 3ft. section that needed a harwood covered functioning opening in the floor for a price of $1527.75. Upon original consultation with [redacted] I was told that the opening would be no problem to make, later when the work was being done (sanding of the floors had been completed) I received a call from one of [redacted]'s associates [redacted], asking if I was in the area so [redacted] could ask me a question. I told [redacted] that I would not be able to be at the house for an hour to an hour and a half. [redacted] ended up passing the phone to [redacted] who then told me that he was struggling with how he would be able to complete the aforementioned opening in the floor because of a hump in the floor. I said to [redacted] the hump was there when you originally told me that you could do this." [redacted] then abruptly and with no indication gave the phone back to [redacted] who was just as confused as I. I told [redacted] to tell [redacted] that I wanted him to finish the job (opening and polyurethene) I believe my exact words were "Tell [redacted] that if he can't do the trap door and polyurethene then they could be done today." I left my meeting right away and was at the house in less than 15 minutes. They (DC flooring) had already left the job. I immediately called [redacted] and got no answer, I followed that with a call to [redacted] who told me that he was baffled by [redacted]'s behavior and very sorry for the current circumstances. I told [redacted] to have [redacted] call me to see if I owed them anything for the sanding that they had completed. Two days later I got a text from [redacted] saying that I owed them $525.00 for the sanding they had done. I had since gotten a new quote from another flooring company and since there had been drywall work done since [redacted] left, the dust and dirt that was now on the floors meant that they had to be resanded before they could be polyurethened. Now I have a bill from DC Flooring and I still have to have the entire job done from start to finish.Desired Settlement: I feel that I should not have to pay for the sanding that had been done because I would never have hired DC Flooring if I had known that they were incapable of doing the work that [redacted] told me they would do, and now have incurred more expenses because of the incomplete work DC Flooring did.

Consumer

Response:

My name is [redacted] and I filed a complaint against D.C.

Flooring in Louisville KY, Complaint ID [redacted]. D.C. Flooring has since

contacted me and we have resolved the issue, and I would like for the file to

reflect that the issue was resolved and both parties are satisfied with the

outcome. Please follow up with me at this email address to ensure this has been

taken care of. Thank you for your time.

I hired [redacted] company "DC Flooring" to sand and polyurethene existing hardwood floors in my home. Also included in the scope of work was a 2ft. by 3ft. section that needed a harwood covered functioning opening in the floor for a price of $1527.75. Upon original consultation with [redacted] I was told that the opening would be no problem to make, later when the work was being done (sanding of the floors had been completed) I received a call from one of [redacted]'s associates [redacted], asking if I was in the area so [redacted] could ask me a question. I told [redacted] that I would not be able to be at the house for an hour to an hour and a half. [redacted] ended up passing the phone to [redacted] who then told me that he was struggling with how he would be able to complete the aforementioned opening in the floor because of a hump in the floor. I said to [redacted] the hump was there when you originally told me that you could do this." [redacted] then abruptly and with no indication gave the phone back to [redacted] who was just as confused as I. I told [redacted] to tell [redacted] that I wanted him to finish the job (opening and polyurethene) I believe my exact words were "Tell [redacted] that if he can't do the trap door and polyurethene then they could be done today." I left my meeting right away and was at the house in less than 15 minutes. They (DC flooring) had already left the job. I immediately called [redacted] and got no answer, I followed that with a call to [redacted] who told me that he was baffled by [redacted]'s behavior and very sorry for the current circumstances. I told [redacted] to have [redacted] call me to see if I owed them anything for the sanding that they had completed. Two days later I got a text from [redacted] saying that I owed them $525.00 for the sanding they had done. I had since gotten a new quote from another flooring company and since there had been drywall work done since [redacted] left, the dust and dirt that was now on the floors meant that they had to be resanded before they could be polyurethened. Now I have a bill from DC Flooring and I still have to have the entire job done from start to finish.