The complaint alleges that [redacted] received the first clock on 5-However, our records indicate ***r did not place an order for a clock until May 16th(Document A) The alarm clock shipped on May 18th via UPS tracking number [redacted] , and was delivered May 26thAll GreatBigStuff invoices start with the prefix of GBS followed by a six digit numberAs shown on Document A, the invoice/order number is GBS206390.On June 8th, [redacted] called stating that the alarm clock did not work to her satisfaction It was explained to [redacted] that there is a day return policy on any unwanted merchandise and any damaged or defective merchandise must be reported within hours of receipt No further warranties are expressed orimpliedPlacing orders online, a customer agrees to the terms and conditions of the transaction (Return policy and Terms & Conditions attached as Document B).A call tag was sent June 9th at the customer's insistence and to provide customer satisfactionThe clock was received at our warehouse June 17thThe clock worked and functioned properlyDue to sever weather there was a delay in shipping a replacement(Document C) The replacement clock was tested and checked for any defects and was shipped July I via [redacted] and delivered July 8th.Nothing more was heard from the [redacted] until a phone call on August 3rd [redacted] stated that she had given the clock to her grandson to "play with" and the clock is not working properly It was explained to [redacted] again that thereturn policy window had now long-expired ( [redacted] had the replacement clock nearly month) as had any damages or defect claimFurther, it was explained that the merchandise is display merchandise only; as stipulated in the terms and conditions of the website, (Document B) and are not for "play".On the next day August 4th, ***r sent an e-mail(Copy attached as Document D)The e-mail from [redacted] clearly states that [redacted] had received the replacement clock [redacted] then gave the clock to her grandsonThe clock apparently worked properlyThe e-mail then states, only "in the past week" (which was already well past the return period, damages period or defect period) had the clock not worked properly.We simply cannot accept a return or provide a refund for a product that was received ingood condition and admittedly working [redacted] admittedly transferred the product to someone else who is not our customer [redacted] did not contact us within a time period specified in our Returns and Damages policy as agreed upon when the order was placedFurther, per the terms & conditions (Document B) no warranties are provided, expressly or impliedFurther, the terms and conditions states with particularity:"GreatBigStuffproducts are intended for visual effect only and notfor use in the same manner as the smaller counterpart they may representProducts are to be considered novelty art pieces for visual display only and are in no way precision instruments, tools, or other devices"***r has been informed of our decision and the reasoning behind it
The complaint alleges that [redacted] received the first clock on 5-However, our records indicate ***r did not place an order for a clock until May 16th(Document A) The alarm clock shipped on May 18th via UPS tracking number [redacted] , and was delivered May 26thAll GreatBigStuff invoices start with the prefix of GBS followed by a six digit numberAs shown on Document A, the invoice/order number is GBS206390.On June 8th, [redacted] called stating that the alarm clock did not work to her satisfaction It was explained to [redacted] that there is a day return policy on any unwanted merchandise and any damaged or defective merchandise must be reported within hours of receipt No further warranties are expressed orimpliedPlacing orders online, a customer agrees to the terms and conditions of the transaction (Return policy and Terms & Conditions attached as Document B).A call tag was sent June 9th at the customer's insistence and to provide customer satisfactionThe clock was received at our warehouse June 17thThe clock worked and functioned properlyDue to sever weather there was a delay in shipping a replacement(Document C) The replacement clock was tested and checked for any defects and was shipped July I via [redacted] and delivered July 8th.Nothing more was heard from the [redacted] until a phone call on August 3rd [redacted] stated that she had given the clock to her grandson to "play with" and the clock is not working properly It was explained to [redacted] again that thereturn policy window had now long-expired ( [redacted] had the replacement clock nearly month) as had any damages or defect claimFurther, it was explained that the merchandise is display merchandise only; as stipulated in the terms and conditions of the website, (Document B) and are not for "play".On the next day August 4th, ***r sent an e-mail(Copy attached as Document D)The e-mail from [redacted] clearly states that [redacted] had received the replacement clock [redacted] then gave the clock to her grandsonThe clock apparently worked properlyThe e-mail then states, only "in the past week" (which was already well past the return period, damages period or defect period) had the clock not worked properly.We simply cannot accept a return or provide a refund for a product that was received ingood condition and admittedly working [redacted] admittedly transferred the product to someone else who is not our customer [redacted] did not contact us within a time period specified in our Returns and Damages policy as agreed upon when the order was placedFurther, per the terms & conditions (Document B) no warranties are provided, expressly or impliedFurther, the terms and conditions states with particularity:"GreatBigStuffproducts are intended for visual effect only and notfor use in the same manner as the smaller counterpart they may representProducts are to be considered novelty art pieces for visual display only and are in no way precision instruments, tools, or other devices"***r has been informed of our decision and the reasoning behind it