D C Systems

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]I have forwarded the receipt to the listed email address, and have attached the failure notice through this email thread as well as well as with the receiptHow long should it be before I expect the check? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Victoria [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: [redacted] *** Sent: Monday, November 16, 3:PMTo: ' [redacted] >Subject: Your complaints with the states of [redacted] and [redacted] and the [redacted] Revdex.com Dear Mr [redacted] , Please contact me to discuss your complaints I think we are talking past each other and therefore I think it would be worth you and I discussing the matter over the phoneJust to clarify, no one with AHIT is asking that you make any additional payments You purchased software in May that, because of changes with the IOS and the Android operating systems, can no longer be supported BUT—and this is a huge BUT—you still have a license to use our updated software WITHOUT any additional feeI look forward to your call [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This issue was resolved with the customer

Business states they have cut a check to the consumer and the issue is resolved

I have not heard from the OnCourse learning companyThis is not surprising because the company took over from me for nothing, and I have never been able to contact them.If it is not settled this way, I am going to dispute the charge with my credit card company. Thank you for your
effortWhat should I do next?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please see the attached October 22, letter from our company to Mr***.We don’t sell lifetime licenses. I suspect what Mr*** heard was someone from AHIT telling him that even though the HomeReport software would soon be unsupported, he would continue to have appropriate software
indefinitely. And that is true.The re-write of our software was necessitated by significant changes in the coding for IOS and Android operating systems. HomeReport would continue to operate on those systems only until a user updated his or her operating system software. As anyone who owns an Apple product knows, operating system software updates come regularly. Therefore, AHIT needed to rewrite its software and create InspectIT to be responsive to these updates. But our users who bought HomeReport during the same timeframe as Mr*** were not and are not charged a fee for their license to use the newer InspectIT. It’s automatic; only the cloud-based application requires an additional fee.We have invited Mr*** to work with our customer service and *** *** ***, *** ***. We have yet to hear from him, but we responded to his complaints with the states of *** *** and *** less than two weeks ago

Dear Ms***, Thank you for allowing us respond to this complaint. Mr*** attended six of days of our live class in North Carolina. As he indicated in his complaint, he missed four days of class. Mr*** then contacted AHIT after the class concluded to attempt to get
a refund. Before he started the class, Mr*** received a copy of the attached Refund Policy. In keeping with our Refund Policy (and like any other school or educator), we do not provide refunds for students who attend only a portion of our classes. AHIT was very transparent with Mr*** regarding our policyAHIT has already offered Mr*** the opportunity to attend another class of ours to make up for the days he missed. That offer stands, though Mr*** has not acceptedAHIT has been neither dishonest nor unfair with Mr***. On the contrary, AHIT provided Mr*** with a Refund Policy and went above and beyond by offering him the opportunity to attend a different class. No business could operate under the policy Mr*** appears to advocate and while AHIT strives to provide the very best student experience, we will continue to follow our fair and open refund policyAgain, thank you for the opportunity to respond. Please do not hesitate to contact me with any questionsSincerely, *** ***

*** *** was refunded on for $189.00. Receipt attached

At this time, Ms*** is not eligible for a refund. She completed the entire course with an 87% and received her completion certificate. Her completion was successfully reported the day after she passed the exam. We are going to give her access to our PrepXL, our state of the art exam preparation program for Georgia at no additional charge to aid her in preparing for the national exam. At no point in her correspondence with the school administration team was there any mention of technical issues with the course. Nothing was reported to our technical support team either

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The company has not been fair to me and is hiding behind an unfair refund policyAHIT failed to disclose to you that I never enrolled in their on line classesWhat would be wrong and even difficult for AHIT to cost the part of the course that I attended and issue me a refund of a portion of my $My point is simply that I did not benefit from the $that was paid to AHIT and the company should do what is fair.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have forwarded the receipt to the listed email address, and have attached the failure notice through this email thread as well as well as with the receipt. How long should it be before I expect the check?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Victoria ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The hours of online class is totally separate from the actual classes that were held in Gastonia and I missed days of the classes in GastoniaThe point I am making is that the hours of online classes is also included in the $that I paidI did not enroll in the online classes and therefore I did not benefit to that extentAHIT may say that their refund policy is fair but I contend it is unfair and immorali should be refunded a reasonable portion of my $and that would be fair
Regards,
*** ***

AHIT sent this email 12/4/and remitted payment of refund via check on 12/11/15, which was received in *** **, on 12/15/15. Thank you for all your help,*** *** ***

Refund check request has been submitted for processing. Refund checks are processed every two weeks

From: [redacted] Sent: Monday, November 16, 2015 3:31 PMTo: '[redacted]>Subject: Your complaints with the states of [redacted] and [redacted] and the [redacted] Revdex.com Dear Mr. [redacted], Please contact me to discuss your complaints.  I think we are talking past each other and therefore I think it would be worth you and I discussing the matter over the phone. Just to clarify, no one with AHIT is asking that you make any additional payments.  You purchased software in May 2014 that, because of changes with the IOS and the Android operating systems, can no longer be supported.  BUT—and this is a huge BUT—you still have a license to use our updated software WITHOUT any additional fee. I look forward to your call. [redacted]

Dear Sir or Madam,This a response to Mr. [redacted]'s most recent email.First, we agree we did not disclose that Mr. [redacted] didn't enroll in our online class.  It is not at all relevant to the dispute.  We did explain that Mr. [redacted] failed to attend 4 days of class, which should suggest to anyone reading our note that Mr. [redacted] had enrolled in a live class.Second, our Refund Policy is entirely fair.  AHIT undertakes considerable effort and bears considerable expense to host the classes.  If someone fails to attend, AHIT still has to bear the expense of the class.Finally, AHIT has offered to let Mr. [redacted] attend another class to complete his training.  Mr. [redacted] has not accepted this offer.  AHIT will not be refunding any portion of Mr. [redacted]'s enrollment fee.Sincerely,[redacted]