Initial Business Response /* (1000, 6, 2015/03/20) */
This vehicle was traded in to Lupient Chevrolet on 9/5/14. It is a high mileage vehicle that would be sold from our Bargain Lot. We performed the Bargain Lot Inspection on 09/12/15.(attached. Mr. [redacted] purchased the vehicle on 10/8/2014,at...
that time Mr. [redacted] opted to add a Service Contract(attached)He brought the vehicle in on 12/22/14 with an engine light concern (attached #627915)This repair was paid for by Lupient Chevrolet as a customer courtesy. His next visit was on 1/17/15, the vehicle needed and oil pressure switch (#[redacted] attached). The extended service contact did not cover, Lupient Chevrolet discounted his bill $100.His cost was $425. Mr.[redacted] then decided to cancel his Service contact and a received a refund. He brought the vehicle back into Lupient Chevrolet on 1/27/15. It was determined the vehicle needed to have the engine replaced, this would have been covered under his service contract. Lupient Chevrolet attempted to get the contract reinstated for Mr. [redacted], but for obvious reasons Vehicle One does not reinstate cancelled contracts. We contacted General Motors and opened a case for Mr. [redacted], GM generously paid $3590 and Mr. [redacted] paid $2450 (#[redacted] attached). I have also attached the GM transaction history on this vehicle (attached). There was nothing in the history or anything found during the inspection to indicate this vehicle had an engine problem. I believe General Motors and Lupient Chevrolet have been very supportive. We also offered to trade Mr. [redacted] out of the vehicle, he declines once we helped him receive assistance. Please contact me for any additional information. Thank you. [redacted], General Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes lupient did try and buy the vehicle but at a very reduced rate. The vehicle is valued at 23,000 to 24,500 on kbb and lupient offered me 15,000..... Please let me know how that would even make sense to let lupient buy back the truck when I could just pay to get it fixed and still be ahead. When lupient showed me the car report there was nothing on record. Once I asked for vehicle inquiry search from lupient I saw that valve covers were replaced before. So when they do an inspection report after it is traded you don't check what types of repairs have been made in the past? I will make sure that if people ask to buy used from lupient, to let them know the issues that they might run into.
Initial Business Response /* (1000, 6, 2015/03/20) */
This vehicle was traded in to Lupient Chevrolet on 9/5/14. It is a high mileage vehicle that would be sold from our Bargain Lot. We performed the Bargain Lot Inspection on 09/12/15.(attached. Mr. [redacted] purchased the vehicle on 10/8/2014,at...
that time Mr. [redacted] opted to add a Service Contract(attached)He brought the vehicle in on 12/22/14 with an engine light concern (attached #627915)This repair was paid for by Lupient Chevrolet as a customer courtesy. His next visit was on 1/17/15, the vehicle needed and oil pressure switch (#[redacted] attached). The extended service contact did not cover, Lupient Chevrolet discounted his bill $100.His cost was $425. Mr.[redacted] then decided to cancel his Service contact and a received a refund. He brought the vehicle back into Lupient Chevrolet on 1/27/15. It was determined the vehicle needed to have the engine replaced, this would have been covered under his service contract. Lupient Chevrolet attempted to get the contract reinstated for Mr. [redacted], but for obvious reasons Vehicle One does not reinstate cancelled contracts. We contacted General Motors and opened a case for Mr. [redacted], GM generously paid $3590 and Mr. [redacted] paid $2450 (#[redacted] attached). I have also attached the GM transaction history on this vehicle (attached). There was nothing in the history or anything found during the inspection to indicate this vehicle had an engine problem. I believe General Motors and Lupient Chevrolet have been very supportive. We also offered to trade Mr. [redacted] out of the vehicle, he declines once we helped him receive assistance. Please contact me for any additional information. Thank you. [redacted], General Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes lupient did try and buy the vehicle but at a very reduced rate. The vehicle is valued at 23,000 to 24,500 on kbb and lupient offered me 15,000..... Please let me know how that would even make sense to let lupient buy back the truck when I could just pay to get it fixed and still be ahead. When lupient showed me the car report there was nothing on record. Once I asked for vehicle inquiry search from lupient I saw that valve covers were replaced before. So when they do an inspection report after it is traded you don't check what types of repairs have been made in the past? I will make sure that if people ask to buy used from lupient, to let them know the issues that they might run into.