D & D Auto School Reviews (2)
Review: I found out through a negative experience that their lessons were unreliable. I went in for my scheduled lesson on time at 2:30PM. My lesson was supposed to last for 45 minutes. After 30 minutes of waiting, I asked the receptionist why my teacher was late. She responded that my teacher was out for a road test and she does not know when he will come back. She gives me the two alternatives of rescheduling or waiting. I ask why I wasn't informed in advance about this delay and she says it wasn't school policy.After not understanding that I was unhappy that I waited 30 minutes for this lesson that may not take place, she starts getting annoyed at me asking me what would be the problem if we just reschedule. Not wanting to deal with her yelling at me, I asked for a refund.Their business only runs on cash. I had prepaid for 3 lessons and a reservation fee for the road exam. She responds that I can't get my reservation fee because it was the fee to book the exam. I correct her that I booked the exam myself and it was just a reservation fee. She states that she cannot give me a refund because they do not have cash. I ask for a check. She refuses. She tells me to come back but can't state what day I can come back for my refund. She refused to write a note or sign anything that states that I am cancelling my future lessons and asking for a refund for today's and Fridays 2 prepaid lessons in addition to my reservation fee. She just repeated that if I come back, I will get this refund on some unknown date. But no guarantees and don't come back tomorrow (Tuesday).Desired Settlement: Full refund of today's class (32), Friday's lessons (64), and the reservation fee (8).Also, I find it unsettling that the business was not registered with the Revdex.com and that it only conducts business in cash. As my own experience shows, the school can respond that certain fees were for other purposes and refuse a refund. I would like someone to look into this.
I do not know what I should do about this except report to the Revdex.com.
I have previously reported how this school handled my request for a refund. I went in a week later and got my refund after getting insulted by the lady at the front desk. However, I just found out today that they illegally used my information. I had scheduled (myself) a road test at the [redacted]. Afterwards, I asked to reserve a teacher to sponsor me on that date of Nov 19th. I wanted to check on the status of my appointment today. I called in and the [redacted] told me that someone canceled my appointment on Nov 5, 2012. I did not cancel this appointment. I did not give D and D Auto School permission to speak to the [redacted] on my behalf or cancel this appointment. They never made the appointment for me so it was completely inappropriate for them to log in and cancel my appointment with my permit information. No one else has my permit information except for the [redacted]. Now, I don't have an appointment and I am stuck trying to see if I can get an appointment that is near and fits into my schedule.
They illegally used my information.