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D & D Automotive Service

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D & D Automotive Service Reviews (2)

Satisfaction rating: 
User Reviewer2177495 time 21.12.2016

As stated by the BBB in your most recent correspondence dated 8/23/2014, "there are two sides to every dispute"

On 9/ 10/2013 we completed the above mentioned vehicle for the customer, as always, all things we explained to the customer in regards to warranty issues, what is required to keep...

the warranty in place and what would void the warranty. Not only do we verbally explain this to the customer but we print it on the final receipt and have them sign it. There signature verifies that they have read and understand all the information on that document and agree to the terms and conditions in place.

With that being said, I received a call from the customer on approximately  611/2014 stating there check engine light was on , the vehicle was running rough and that they took the vehicle to another shop. "the customer said that D&D Automotive Service installed the motor incorrectly and that she wanted her money back " I informed her that the vehicle should have been brought to us first, giving the original repair shop the first opportunity to inspect the vehicle" and that we would need to inspect t vehicle yourself.

I also requested the documentation from the repair shop, stating that we were at fault. And for what reason. She refused to give me that documentation after numerous request. When the vehicle was dropped off at D&D Automotive Service the customer stated that in addition to the vehicle running rough and the check engine light being on the air conditioning blew hot air.

We inspected the vehicle , it was low approximately one gallon of anti freeze and the cooling fan was not operating. Thus overheating the vehicle to the point that internal engine damage had occurred .

On the original repair, the cooling fan was functional. The problem was someone had hard wired the circuit for the cooling fan and the connector was no good. Those items were fixed correctly o the vehicle would have overheated at the time of pick up and not lasted in excess of seven months

As a consumer and a driver (customer) you have certain responsibility. The primary one here would be to pay attention to your gauges and warning devices. Also part of owning and driving a vehicle is to properly maintain the vehicle. Check the fluids, tire pressures , change the oil at the correct intervals

The first indication should have been the air conditioning stopped blowing cold air, the second would should have been the temperature gauge reading hotter then normal.

This is a unfortunate situation , but as stated prior "consumers have responsibilities " all the issues at hand in this case could have been avoided, if just the customer had been aware of what was going on in there own vehicle "And as stated on the customers receipt that they signed and understood.

*** NO OVERHEAT OR WARRANTY IS VOID***

Applies in this situation: therefore D&D Automotive Services position in this case is that the customer is not entitled to a refund. Due to overheating the vehicle, the vehicle was repaired the first time correctly.


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Satisfaction rating: 
User Reviewer2130737 time 09.11.2016

As stated by the Revdex.com in your most recent correspondence dated 8/23/2014, "there are two sides to every dispute"

On 9/ 10/2013 we completed the above mentioned vehicle for the customer, as always, all things we explained to the customer in regards to warranty issues, what is required to keep...

the warranty in place and what would void the warranty. Not only do we verbally explain this to the customer but we print it on the final receipt and have them sign it. There signature verifies that they have read and understand all the information on that document and agree to the terms and conditions in place.

With that being said, I received a call from the customer on approximately  611/2014 stating there check engine light was on , the vehicle was running rough and that they took the vehicle to another shop. "the customer said that D&D Automotive Service installed the motor incorrectly and that she wanted her money back " I informed her that the vehicle should have been brought to us first, giving the original repair shop the first opportunity to inspect the vehicle" and that we would need to inspect t vehicle yourself.

I also requested the documentation from the repair shop, stating that we were at fault. And for what reason. She refused to give me that documentation after numerous request. When the vehicle was dropped off at D&D Automotive Service the customer stated that in addition to the vehicle running rough and the check engine light being on the air conditioning blew hot air.

We inspected the vehicle , it was low approximately one gallon of anti freeze and the cooling fan was not operating. Thus overheating the vehicle to the point that internal engine damage had occurred .

On the original repair, the cooling fan was functional. The problem was someone had hard wired the circuit for the cooling fan and the connector was no good. Those items were fixed correctly o the vehicle would have overheated at the time of pick up and not lasted in excess of seven months

As a consumer and a driver (customer) you have certain responsibility. The primary one here would be to pay attention to your gauges and warning devices. Also part of owning and driving a vehicle is to properly maintain the vehicle. Check the fluids, tire pressures , change the oil at the correct intervals

The first indication should have been the air conditioning stopped blowing cold air, the second would should have been the temperature gauge reading hotter then normal.

This is a unfortunate situation , but as stated prior "consumers have responsibilities " all the issues at hand in this case could have been avoided, if just the customer had been aware of what was going on in there own vehicle "And as stated on the customers receipt that they signed and understood.

*** NO OVERHEAT OR WARRANTY IS VOID***

Applies in this situation: therefore D&D Automotive Services position in this case is that the customer is not entitled to a refund. Due to overheating the vehicle, the vehicle was repaired the first time correctly.


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Category: Auto Repair & Service

Address: 13073 W Grand Ave, Surprise, AZ, 85374-7038

Website: http://www.ethicalaz.com/ddautomotiveservice

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