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D & D Automotive Service

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Reviews D & D Automotive Service

D & D Automotive Service Reviews (4)

As stated by the Revdex.com in your most recent correspondence dated 8/23/2014, "there are two sides to every dispute"

On 9/ 10/2013 we completed the above mentioned vehicle for the customer, as always, all things we explained to the customer in regards to warranty issues, what is required to keep...

the warranty in place and what would void the warranty. Not only do we verbally explain this to the customer but we print it on the final receipt and have them sign it. There signature verifies that they have read and understand all the information on that document and agree to the terms and conditions in place.

With that being said, I received a call from the customer on approximately  611/2014 stating there check engine light was on , the vehicle was running rough and that they took the vehicle to another shop. "the customer said that D&D Automotive Service installed the motor incorrectly and that she wanted her money back " I informed her that the vehicle should have been brought to us first, giving the original repair shop the first opportunity to inspect the vehicle" and that we would need to inspect t vehicle yourself.

I also requested the documentation from the repair shop, stating that we were at fault. And for what reason. She refused to give me that documentation after numerous request. When the vehicle was dropped off at D&D Automotive Service the customer stated that in addition to the vehicle running rough and the check engine light being on the air conditioning blew hot air.

We inspected the vehicle , it was low approximately one gallon of anti freeze and the cooling fan was not operating. Thus overheating the vehicle to the point that internal engine damage had occurred .

On the original repair, the cooling fan was functional. The problem was someone had hard wired the circuit for the cooling fan and the connector was no good. Those items were fixed correctly o the vehicle would have overheated at the time of pick up and not lasted in excess of seven months

As a consumer and a driver (customer) you have certain responsibility. The primary one here would be to pay attention to your gauges and warning devices. Also part of owning and driving a vehicle is to properly maintain the vehicle. Check the fluids, tire pressures , change the oil at the correct intervals

The first indication should have been the air conditioning stopped blowing cold air, the second would should have been the temperature gauge reading hotter then normal.

This is a unfortunate situation , but as stated prior "consumers have responsibilities " all the issues at hand in this case could have been avoided, if just the customer had been aware of what was going on in there own vehicle "And as stated on the customers receipt that they signed and understood.

[redacted] NO OVERHEAT OR WARRANTY IS VOID[redacted]

Applies in this situation: therefore D&D Automotive Services position in this case is that the customer is not entitled to a refund. Due to overheating the vehicle, the vehicle was repaired the first time correctly.

As stated by the Revdex.com in your most recent correspondence dated 8/23/2014, "there are two sides to every dispute"

On 9/ 10/2013 we completed the above mentioned vehicle for the customer, as always, all things we explained to the customer in regards to warranty issues, what is required to keep...

the warranty in place and what would void the warranty. Not only do we verbally explain this to the customer but we print it on the final receipt and have them sign it. There signature verifies that they have read and understand all the information on that document and agree to the terms and conditions in place.

With that being said, I received a call from the customer on approximately  611/2014 stating there check engine light was on , the vehicle was running rough and that they took the vehicle to another shop. "the customer said that D&D Automotive Service installed the motor incorrectly and that she wanted her money back " I informed her that the vehicle should have been brought to us first, giving the original repair shop the first opportunity to inspect the vehicle" and that we would need to inspect t vehicle yourself.

I also requested the documentation from the repair shop, stating that we were at fault. And for what reason. She refused to give me that documentation after numerous request. When the vehicle was dropped off at D&D Automotive Service the customer stated that in addition to the vehicle running rough and the check engine light being on the air conditioning blew hot air.

We inspected the vehicle , it was low approximately one gallon of anti freeze and the cooling fan was not operating. Thus overheating the vehicle to the point that internal engine damage had occurred .

On the original repair, the cooling fan was functional. The problem was someone had hard wired the circuit for the cooling fan and the connector was no good. Those items were fixed correctly o the vehicle would have overheated at the time of pick up and not lasted in excess of seven months

As a consumer and a driver (customer) you have certain responsibility. The primary one here would be to pay attention to your gauges and warning devices. Also part of owning and driving a vehicle is to properly maintain the vehicle. Check the fluids, tire pressures , change the oil at the correct intervals

The first indication should have been the air conditioning stopped blowing cold air, the second would should have been the temperature gauge reading hotter then normal.

This is a unfortunate situation , but as stated prior "consumers have responsibilities " all the issues at hand in this case could have been avoided, if just the customer had been aware of what was going on in there own vehicle "And as stated on the customers receipt that they signed and understood.

[redacted] NO OVERHEAT OR WARRANTY IS VOID[redacted]

Applies in this situation: therefore D&D Automotive Services position in this case is that the customer is not entitled to a refund. Due to overheating the vehicle, the vehicle was repaired the first time correctly.

Review: On August 20, 2013, I approved for my 1999 Chevy Cavalier, to be repaired at D & D Automotive and gave a $2000.00 deposit. I was told by [redacted] (owner) that an "issue with the cooling fan (hard wired) most likely is why the engine overheated", thus needing a new engine. I paid over $4300.00 for a recondition engine and it took well over 2 months to repair the vehicle. No more than 7months later the vehicle broke down and I was told over the phone he thought most likely it "overheated", before he even saw the car. For that reason, I took the vehicle to another shop to have it inspected. Firestone, stated "take it back to D & D Auto, they need to fix it". They know what they did wrong. The gentleman did not want to bad mouth D & D, but he made no bones about it, the fault was with D & D and they should fix the vehicle. I took the car to D & D, and [redacted] the owner stated he would not guarantee the vehicle because it "overheated". Well it over heated because he did not fix the original problem, but let me spend $4300.00 to replace the engine! Why even suggest that I get a "new engine" if the reason it needed a new engine in the first place was not addressed!(cooling fan) the owner, [redacted], took my money, did not fix the problem with the cooling fan, and knew because of that, sooner or later the vehicle's engine would overheat again . [redacted] needs to give me my money back, this is unethical and unprofessional. I no longer have trust in him or his shop.

Barbara VenturaDesired Settlement: I am requesting a refund, I would like him to repair the vehicle, but I no longer have confidence in him or his shop.

Business

Response:

As stated by the Revdex.com in your most recent correspondence dated 8/23/2014, "there are two sides to every dispute"

On 9/ 10/2013 we completed the above mentioned vehicle for the customer, as always, all things we explained to the customer in regards to warranty issues, what is required to keep the warranty in place and what would void the warranty. Not only do we verbally explain this to the customer but we print it on the final receipt and have them sign it. There signature verifies that they have read and understand all the information on that document and agree to the terms and conditions in place.

With that being said, I received a call from the customer on approximately 611/2014 stating there check engine light was on , the vehicle was running rough and that they took the vehicle to another shop. "the customer said that D&D Automotive Service installed the motor incorrectly and that she wanted her money back " I informed her that the vehicle should have been brought to us first, giving the original repair shop the first opportunity to inspect the vehicle" and that we would need to inspect t vehicle yourself.

I also requested the documentation from the repair shop, stating that we were at fault. And for what reason. She refused to give me that documentation after numerous request. When the vehicle was dropped off at D&D Automotive Service the customer stated that in addition to the vehicle running rough and the check engine light being on the air conditioning blew hot air.

We inspected the vehicle , it was low approximately one gallon of anti freeze and the cooling fan was not operating. Thus overheating the vehicle to the point that internal engine damage had occurred .

On the original repair, the cooling fan was functional. The problem was someone had hard wired the circuit for the cooling fan and the connector was no good. Those items were fixed correctly o the vehicle would have overheated at the time of pick up and not lasted in excess of seven months

As a consumer and a driver (customer) you have certain responsibility. The primary one here would be to pay attention to your gauges and warning devices. Also part of owning and driving a vehicle is to properly maintain the vehicle. Check the fluids, tire pressures , change the oil at the correct intervals

The first indication should have been the air conditioning stopped blowing cold air, the second would should have been the temperature gauge reading hotter then normal.

This is a unfortunate situation , but as stated prior "consumers have responsibilities " all the issues at hand in this case could have been avoided, if just the customer had been aware of what was going on in there own vehicle "And as stated on the customers receipt that they signed and understood.

[redacted] NO OVERHEAT OR WARRANTY IS VOID[redacted]

Applies in this situation: therefore D&D Automotive Services position in this case is that the customer is not entitled to a refund. Due to overheating the vehicle, the vehicle was repaired the first time correctly.

Please don't waste your time with D and D, they are incompetent and not at all honest,

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Description: Auto Repair & Service

Address: 147 W. Main St., Geneva, Michigan, United States, 44041

Phone:

+1 (330) 349-9727
+1 (520) 293-1233
+1 (770) 755-5565
+1 (248) 348-7801
+1 (440) 415-0694
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Website:

www.adamsrealtyofmichigan.com


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