Hello [redacted] Thank you for forwarding this to meAs we discussed over the telephone I am the new Director for Delaware Eye CareI wanted to report back my findings from an investigation that was conducted on Mr [redacted] s accountHe was credited back the $copay that was charged to his account on 11/24/Unfortunately this took longer than it should have due to transitioning from one Software program to another for Electronic Medical Records and BillingOur office reached out to Mr [redacted] and confirmed that he did receive his refundWe also sent him some additional complimentary contact lenses for all of his trouble and inconvenienceMy Director of Contact Lenses spoke with Mr [redacted] and reported back that the patient was very pleasedThank you for giving us the opportunity to address our patient’s concernPlease let me know if I can provide you with any additional information Best Regards, [redacted] Director of Operations Delaware Eye Care Center [redacted]
Hello [redacted] Thank you for forwarding this to meAs we discussed over the telephone I am the new Director for Delaware Eye CareI wanted to report back my findings from an investigation that was conducted on Mr [redacted] s accountHe was credited back the $copay that was charged to his account on 11/24/Unfortunately this took longer than it should have due to transitioning from one Software program to another for Electronic Medical Records and BillingOur office reached out to Mr [redacted] and confirmed that he did receive his refundWe also sent him some additional complimentary contact lenses for all of his trouble and inconvenienceMy Director of Contact Lenses spoke with Mr [redacted] and reported back that the patient was very pleasedThank you for giving us the opportunity to address our patient’s concernPlease let me know if I can provide you with any additional information Best Regards, [redacted] Director of Operations Delaware Eye Care Center [redacted]