D & D Construction Co

per company Sent Check $to customer

We have corrected the complaint mentioned items for Mr [redacted] Thanks, [redacted] %

We have corrected the complaint mentioned items for Mr. [redacted]
Thanks,
[redacted]%

per company Sent Check $436.29 to customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Additional info not addressed. Initial issues corrected. PDF attached.
 
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Review: I first approached [redacted] to put my house on the market thru [redacted], the real estate company he works for. Then I needed some construction repairs due to a fire that started near the privacy fence at the northeast corner of my house. Turns out [redacted] also has this construction company, D&D Construction. So I said fine. Lets get this work done. As this work progressed, I was amazed at [redacted]s willingness to dodge questions about progress and why I was being put on hold for several days at a time. And then one day he tried to jack me around about the siding, saying it had to be ordered from the factory and would take two weeks. I went straight to [redacted], made the appropriate inquiries, gave them a sample, and secured the needed materials, all within an hour. I called [redacted] before he had left the job site and essentially said “Gotcha!” I had complained many times to [redacted] about the progress and conduct of these construction people. 1. One air duct was damaged and I wanted it removed and the port on the central chamber in the attic capped off. Instead, the HVAC guy merely stapled the end of the air duct to a rafter and left it connected to the central chamber. Not acceptable. The bedroom at the rear of the house was to get new sheet rock on the walls and ceiling. The workers, while in the attic, dropped their heavy industrial grade skill saws on the new ceiling sheet rock causing three long cracks about five feet each. These cracks, of course, had to be repaired. So here you have brand new finished sheet rock, not two days old, and already has horrendous cracks in the ceiling. 2. Also with the ceiling, the seams that were taped and finished so the seams do not show, now are plainly visible with the finishing tape showing thru. Unacceptable. 3. And if that was not enough, one of the guys, either by accident or out of malice, because I had made complaints, dropped one of these industrial skill saws thru the hallway ceiling. Took out a lighting fixture and an entire 3 foot by 7 foot section of ceiling. I have requested this be properly repaired for over five months now. Nothing. Not acceptable. 4. An area of the roof that was repaired began showing problems. I guess the heating and cooling of the summer caused an area to start buckling. After pleading for four months to get the roof and hallway ceiling corrected, the roof was finally fixed. The roofers had apparently left a section of the old shingles in a valley in place and did not remove them. This caused a buckling over a four foot by eight area. Repaired after four months. But the hallway ceiling remains in a state of distress. It was just patched up with no professional consideration at all. Unacceptable. 5. An area of the privacy fencing also had to be replaced, maybe an eight to ten foot length. The vertical fencing boards were erected with a 10 degree lean. I also pointed this out to [redacted]. Nothing was done so I corrected the level myself. Unacceptable. 1. Air duct cap at central chamber unacceptable. 2. Ceiling sheet rock finishing. Unacceptable. 3. Hallway ceiling repair. Unacceptable. 4. Roof repair. After four months, completed. Acceptable. 5. Privacy fence vertical fencing boards at a 10 degree angle. Unacceptable by D&D Construction. Went unattended. Repaired myself. Unacceptable. Called: 21 July. 19 August. 18 Sept. 28 Sept. 13 Oct. 14 Oct. Terminated my business association with [redacted] and [redacted] on 9-28-14. It is now 24 November 2014 and the construction problems still exist. D&D Construction. 2332 Hovecamp Rd. PO Box 1482 Paducah, KY 42002-1482 No listed number. ###-###-#### ([redacted]). For [redacted].Desired Settlement: Only the roofing was corrected in this five month period. I want a cash refund for the drywall (sheet rock) work that was so poorly done. I want cash compensation for the damage to the hallway ceiling that must be corrected. I want to be compensated for doing the work myself to level the vertical fencing. I want cash compensation for the HVAC work that was not accomplished. 1. Air duct cap at central chamber unacceptable. 2. Ceiling sheet rock finishing. Unacceptable. 3. Hallway ceiling repair. Unacceptable. 4. Roof repair. After four months, completed. Acceptable. 5. Privacy fence vertical fencing boards at a 10 degree angle. Unacceptable by D&D Construction. Went unattended. Repaired myself. Unacceptable. This budget will require $2,000.00.

Business

Response:

We have corrected the complaint mentioned items for Mr. [redacted]

Thanks,