D & D Custom Cycles Reviews (1)
On March 16th I entered into a contract with *** *** of D&D Custom Cycles to have powder coating services performed on my 2013 Harley Street Glide. Mr. *** quoted a price of $500.00 but said he could not print out an invoice because his computer was broken. Both my wife and I were present when Mr. *** said the job would take two to three business days and would be $500.00. Mr. *** said they would do a great job because he and my wife were past acquaintances, and I wouldn't be able to touch the price anywhere else in town. (down payment check copy attached) On March XX XXXX, after hearing nothing from Mr. *** I phoned to get a status update on the job. No answer, no return calls. After three more days of daily unreturned calls, Mr. *** finally spoke with me and said the job was delayed because the bike was so new, he could not find the seals needed to rebuild the front forks of the motorcycle after he took it apart to powder coat it. I immediately called Harley Davidson of Sandy and was told the parts had not changed since 2009 and they had 17 kits in stock. He only needed one. The RETAIL price on the fork kit from Harley was $43.00. On the final invoice provided on March 29, 2013, you can see he charged me $120.00 for the kit. Mr. *** said he would go to Harley that day and get the parts. He promised the bike would be done the next day. Three more days of unanswered phone calls my wife finally got a hold of him on his cell phone. She stated that she was coming to pick up the bike whether it was done or not. The same day I spoke with Mr. *** he told me he had been delayed on the bike because of extra tear down time. I asked him if there was a problem? He said no I have the equipment I just need another buddy to help. He promised the bike by 7:00 March 28th. I had to work a show that night so my wife was left to go pickup the bike. At 1am on March 29 She finally got a call from Mr. *** saying the bike was done, he was just waiting on his buddy to show up. Rather than risk the bike being in his possession any longer she drove the truck and trailer out to his shop and retrieved the bike. Before Mr. *** would release the bike he demanded payment in the amount of $626.17. It was late, we have kids and the bike was brand new and we did not want it in his possession anymore. So, she had no choice but to pay the bill. I tried, unsuccessfully for several days after to reach Mr. *** to discuss the over charge. He would not take the phone calls. Several more days went by, I texted him that I was unhappy and would be taking legal action. He texted back that he would not talk to me and I would have to talk to his attorney but would not provide me with his attorney's name. I had my attorney, *** *** with *** *** write Mr. *** a demand letter. (attached) He has not responded to that letter. He signed the certified receipt so we know he got it. While inspecting the bike I saw that D&D Custom Cycles had powder coated parts I did not want or authorize to be powder coated. Those parts will have to be replaced to bring the bike back to what I wanted the bike to look like. On the first test ride of the bike, after the powder coating I noticed a sound from the rear end, and also noticed I had no suspension rebound. Touring Harleys have an air ride suspension that can be adjusted through an air valve attached to the frame. D&D had failed to reattach that valve in the reassembly process and the valve was damaged by the rear wheel, thus allowing all air to escape from the suspension. As of the writing of this complaint I still cannot get Mr. *** to return my calls. I feel I have been deceived regarding the price and the quality of workmanship done on the bike. I was quoted $500.00 and the price came to almost double that. My bike was held hostage until my wife agreed to pay the entire amount. I have had two other powder coaters look at the job and both have said it's "Orange peeled". Apparently it's a finish that happens when a process is hurried or done incorrectly. I will now have to have the entire job re-done by a reputable company.