D & D Delivery Service, Inc. Reviews (9)
D & D Delivery made the delivery of the table to the customer on 8/16/16. The customer accepted the delivery and signed the bill. They did not note any problems with the furniture at that timeThe customer called back days after the delivery and said they had damaged to the
table top. Normally we do not honor claims on items if the customer does not note at the time of the delivery, but we agreed to pick up and bring back for repair. On 9/15/we went back out to pick up the table to bring back to D & D for repairs We did not give the customer a amount of time that it would take to repair. We are only out in that area approximately every weeks to make delivery. We know that this took a extended amount of time and we have agreed to refund him the amount of the freight charge that he paid on the original delivery> That amount is $238.00. He is scheduled for delivery on 3/2/and he has agreed to the delivery date and the refund for the delivery charge
We have issued a check to the customer *** *** and sent to the address which is the name and address on the invoice that the delivery was made. The check number *** in the amount was for $issued on 4/14/17. The check has not been returned to us un deliverable
Initial Business Response /* (1000, 5, 2015/08/18) */
We had the customer scheduled for delivery on 8/7/and the truck did get delayed by one day I called on 8/6/to let her know that the truck would not be there on the 7th but could make the delivery on the 8th she said she could not take
delivery on the weekend so I told her that we would reschedule the trip so that the drivers would make her delivery on the way back and we would call her and let her know which day they would be in her area but it would be either Tuesday or WednesdayAfter all the other customers were called and rescheduled she called back in and said she wanted delivery on Saturday I told her I could not reschedule all of the customers again and she got very upset and started yelling and using very offensive languageI told her to stop speaking to me that way and that I was not going to argue she did not stop so I did hang up ( only time not numerous times as she stated.)
The COI that she needed got sent out with the driver, so he could give it to the building manager upon arrival and the person who gets those went on vacation so I had to get in touch with her and get it sent to me so I could forward to the customer, which I did as quickly as I couldPlease keep in mind that these have to be ordered from the insurance company and take a few days to receiveAfter I sent it to her she said it was not good enough and we needed to get it correctedWe carry million liability and her company requires million and wanted to be added to our insurance which we can not provideShe requested us deliver it to a place called *** *** *** which we did on 8/11/15, We have closed the file on this orderWe only had this order for weeks from the time we received it until the time the customer received it, that is our turn around time for deliveryAlso, the customer has not paid us anything with her credit cardShe did not purchase the furniture from usItems were received in new condition by *** *** ***
D & D Delivery made the delivery to the American Campus on 1/17/17. The customer refused a sofa table, a cocktail table and a chair. These items are factory defective and we are in the process of returning them to the store where they were purchased. The sofa table has a shelf
on the bottom that is put together with wood disk and it came apart there was not glue installed in the shelf where it was put together. The cocktail table is constructed out of repurposed wood and it has splits throughout the top. When it was constructed there was a screw installed where one of the pieces has split and the pieces continued to split and came apart. The chair is showing open joints in the legs. These items will be returned to ** *** so they can get with company that made the furniture and get these items taken care of through themOnce these items are repaired/replaced by the manufacture we will be happy to ship them back out to the customer. Thank youDawn
I am rejecting this response because: the company is clearly NOT taking responsibilty for their actions and I've enlisted the help of our in house attorney for a resolution. I would not recommend this company to anyone for their delivery needs and will continue to post negative online reviews, as apparently many others have done, in the hopes that this company eventually goes out of business.
I have been told twice that they have mailed a check. First, it was to be mailed on 4/10. Then I was told it was mailed on 4/14. As of the morning of 4/21, I have not yet received any check.
Revdex.com:I finally received a check from B+B. It was not sent on the 10th or the 14th as they previously stated. It was mailed on the 24th and received on the 27th.
We made delivery to [redacted] and she called after the delivery had been made and told us that her mailbox had got broken. We spoke to the driver and he said that he did not think that he got close to the mailbox. She did send in 2 estimates to us and we have issued a check # [redacted] in the...
amount of $1400.00 to have the mailbox corrected. Thank youDawn G[redacted]
D&D has had our merchandise since July 5, 2013 - it is now September 10, 2013 and we have no idea when they will deliver our couch.
Our couch was purchased and completed by [redacted] and ready for shipping (from North Carolina) on July 5, 2013.
D&D was the delivery company who was to ship it to our home in So. California. [redacted] at D&D said that they did not have a truck heading for So. Cal until after labor day.
We needed our couch NLT 9/12/13 and since D&D could not meet our in-hands date, [redacted] made arrangements on Aug 23, 2013, with another delivery company. However, when the other delivery company went to pick up our couch, unbeknownst to us, D&D REFUSED to allow them to pick up our couch. D&D all of a sudden claimed to have a truck leaving at the same time as the new delivery company (late August).
Problem is, D&D's truck broke down in Nevada a few days ago and according to [redacted] D&D (might) get the parts to fix it on Friday or Monday - which clearly puts us out another two weeks before we see our couch (completely forcing us to miss our in-hands date of 9/12).
If D&D had released our couch, AS WE REQUESTED, this would not have occurred. As it stands, D&D has our couch in their broken down truck, someplace in Nevada and have not offered any updates or solutions.
[redacted] at [redacted] has been kind enough to get whatever details he can from D&D, but his hands are tied and he's at their mercy as well.
It's ridiculous and infuriating that D&D makes you hound them for the tiniest bit of information. Meanwhile, we do not have our couch in time for an important event at our home (because of D&D) and at this point we don't know if we will ever see the couch.
To make matters worse, no one at D&D offers any kind of explanation - they just leave you hanging because, well, because they can. They have your product held hostage and there isn't anything you can do about it. They will delivery it when they're good and ready with zero regard for customer satisfaction.
Crazy that our product has been in their possession since JULY 5th and here it is middle of September and NO WORD on any status. At this point we feel we've been robbed as we paid for our couch but they will not let us know when (or if) they will deliver it.
All this because they were too arrogant to release the couch to the other delivery company - who does not operate with broken down trucks and who guaranteed delivery tomorrow (on 9/11) if they would have been allowed to pick up our couch as requested.
So thanks a lot D&D for failing us and for not giving a [redacted] about resolving the matter.