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D & D Irrigation Co

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D & D Irrigation Co Reviews (2)

Review: I had D&D Company open my Sprinkler system 2 or 3 weeks ago. I had not used the system until today, Tues. May 14, 2013. When I turned the system on, a sprinkler head was broken.I have just installed a new lawn at quite an expense and had to begin watering the lawn beginning today. Another problem that I have is that the sprinklers need adjusting, as they do not cover a large portion of my new lawn.I called D & D for service as soon as possible. The earliest that D & D could provide service is June 11 (29 days from today). That's impossible. I need water to grow my lawn and 29 days does me no good. The cost to open the system was $192.00. It was not properly done. Why do I have to wait 29 days for service that was improperly provided. I've had serious communication problem with this company because I never talk to a person. This year I was so irritated because I could not contact a living person, I hired another Company to replace D & D. But one day D & D showed up, (without a call to me) and opened the system before my wife knew what was going on. Embarrassed, I was forced to cancel the appointment that was made. By the way,I've been a customer of D & D for almost 30 years. Something needs to be done.Desired Settlement: Get the job that I paid $192.00 for or reimburse me $192.00 so that I may get a company that I have faith in.

Business

Response:

Friday, 31 May, 2013

Dear Revdex.com,

We first received and email from Mr. [redacted] on March 14th, 2013.In the e-mail he stated he needed a start up and for his system and he would be putting in a new lawn in early April. He was contacted back at which he was upset, and rude that we could not get out there to then. We are a seasonal Company and our trucks would not be going out till April 15th. We put him on that schedule for the first day. Our service tech did go out that day then reported back the system was up and working. The same day he put the complaint in May 14th he called and needed a head and adjust heads on the system. He also said the system was not working. We squeezed him in the schedule for May 16th, 2013. and never heard from him after that. He never called to cancel with us. His wife could of went and told the tech they hired another company and our tech would of stopped right then and there and he would of called the otñce to let us know what is going on. We went out on May 16th and the service tech reported back to Us and said system was now working again. When we returned back to work on Monday there was a message left byMr. [redacted] saying there were still problems and he Wanted to be home to show him.We arranged an appointment of May 28th from 9-11 to go. We went out on 5/28 same tech as the other two times.Mlr [redacted] walked around with the service tech and pointed things out our tech fixed what he was shown and before my tech left the customers house he reported to us that the system once again is working. Our busiest time of the season is April-June for start ups and October and November for winterizations. We send out flyers every year to remind the customers when we are booking appointments for start ups and winterizations. So that way customers can get there irrigation started before having the landscapers or any yard work done if they are looking to use the system or need to be home and has to arrange around their work schedule. Also, our records show he has been a customer since 1998.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

The statement sent to you by D @ D is full of misstatements.D & D did not communicate with me for several weeks after several calls & e-mail messages. On one call (talking to a machine) I inquired if they were still in business.NO REPLY. It is totally false that a notice of times they would come was sent to me. The start up cost for me this year was $192.00 and they have sent me additional2 further bills for the 2 visits after the initial start up costs. I paid the $192.00 but do not feel obligated the next 2 visits because the problems should have been identified during the first visit. I will pay for parts for the 2nd & 3 rd but should not have to pay for labor. D & D gives you the impression that they communicate early & often.

This is a wrong.

Bought and had installed a home irrigation system in November 2010. It came with a 1 year warranty that required I have them service the system in the fall and start up in the spring. I had the fall shut down performed in late fall 2010. I have called and been promised they come to start the system for the past week and each day they failed to show. Today at approximately 3:30 PM I spoke to them and they told me a tech was in my area and would come to my house shortly. I left my office early and the tech never showed. I can't get them to start my system up and do not want to call someone else because it may void my 1 year warranty. I paid $2500 for this system and now cannot use it. I have recently reseeded my lawn and want it running.

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Description: IRRIGATION-SYSTEMS & EQUIPMENT

Address: 11412 Highway 49 N, Mount Pleasant, North Carolina, United States, 28124-9429

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