D & D Masonry & Chimney, Inc.

New front steps were installed at [redacted] Final payment was made in July. Railings have not been installed yet. Every time I phone I'm told someone will be out Friday, or possibly Monday. It's now October. I want the job finished, and I want it done properly.Product_Or_Service: New front steps with railingsDesired SettlementI want the railings installed. There should be two and they should be sturdy.Business Response D & D Masonry & Chimney contract w/ this customer was to put one railing on one side up.We told the customer that if she wanted to upgrade, she could put 2 railings on 2 sides. Customer refused to upgrade. Our contract was to put one railing on one side.Thx, D & DConsumer Response From the sidewalk there are 6 steps, then a platform about 3 feet deep, and 3 more steps to the front porch. The railing is to be on one side in 2 parts; from sidewalk to platform, from platform to porch; platform left empty so lawnmower can get by. The railing installed goes from the porch to half way through the platform and is not stable enough to hold while going down the stairs. Regards,[redacted]

D & D Masonry took our check for $139 to place our rain cap back on the flue but never actually did the job.On April 30, 2015 Lou from D & D Masonry came to place our chimney cap that flown off during the winter. Unfortunately his truck didn't have a long enough ladder to reach the top of our chimney so he called his boss, Nick [redacted]. It was decided that they would return in 2 days to do the job and he asked that I pay then so I wouldn't have to be home when they returned again. They have done other jobs for us in the past so I felt comfortable with this arrangement. Well, they never showed up and they have made 2 other appointments and never showed for those, either. I have left messages for them (since they NEVER answer their phone!) and we now just want our money back. We do not want them to do the job anymore. We were patient for a while but we now feel like this is theft on their part. I paid $139 with a personal check [redacted] on April 30, 2015 and they cashed it on May 5, 2015.Desired SettlementWe want our money back so we can pay someone else to do the job.