D & D Moving & Storage Inc

10-5-16 In response to Ms. [redacted] complaint: Ms. [redacted] received her estimate on 7-12-16 and on the estimate of services its indicates the Name of the customer, address of origin and destination, date of the move and delivery date, and the valuation option. On the document, the valuation option...

has no option indicated and the valuation amount has no amount indicated. In the estimate the valuation charges has $0.00. At the bottom of the document Ms. [redacted] received 14 days before the move, this statement is as follows; I acknowledgement receipt of this estimate and the “Your Rights and Responsibilities When You Move” brochure may be downloaded from D&D Moving and Storage website at www.[redacted].com.  Had Ms. [redacted] read over the document before signing she would have been better educated. In addition, at any time Ms. [redacted] had any questions, she could have emailed or called our office. On the date of the move 7-26-16 the Bill of Lading clearly states CUSTOMER DECLARATION OF VALUE with two options. Ms. [redacted] clearly read this statement because she initialed her acknowledgement. Ms. [redacted] also confirmed that she received the brochure “Your Rights and Responsibilities When You Move” on the day of the move.  When the claim was made by Ms. [redacted] on 8-4-16, it was then forwarded to our insurance company [redacted], by which [redacted], the claims analyst, handled it from that point forward.  If Ms. [redacted] does not agree with how [redacted] settled her claim, it should be understood that it is not the decision of D&D Moving and Storage and/or [redacted]. In addition, just as indicated in “Your Rights and Responsibilities When You Move” in the section DURING YOUR MOVE, paragraph MOVER’S LIABILITY; it state that all licensed movers have a standard liability of $0.60 per pound per article. This is the decision of the Federal Motor Carrier Safety Administration. I have also attached the letter from [redacted] with a settlement amount. I also have informed Ms. [redacted], via email, that her moving claim has been processed 100% by the rules and regulations that we as licensed movers are required to follow. And finally, also in the “ Your Rights and Responsibilities When you Move” brochure Ms. [redacted] received, the state of Texas offers mediation with a third party coordinated by TxDMV. As of today we have not received a request for mediation. I have attached the estimate Ms. [redacted] received 7-12-16, the Bill of Lading received 7-26-16, and the letter from [redacted] received 9-8-16

Complaint: [redacted]
I am rejecting this response because:  Yes, I admit, I signed the form accepting the "base level" of insurance.  BUT I made this choice SOLELY on the BAD ADVICE given to me from Mr. [redacted] of D&D, and his representative.  Before the move, I had repeatedly sent e-mails to Mr. [redacted] - showing my numerous antiques and expressing concern for their care.  I also repeatedly asked "what do I need to do to make this move the most successful it can be?"  NEVER - not once - did he even mention that there were different levels of insurance.  if he HAD suggested additional insurance - I would have bought it.  When his rep presented me with the papers to sign (after they had already loaded HALF of my house onto the truck) - he told me (QUOTE) "the default level of insurance covers $15,000 replacement VALUE."  He never once use the term "weight" - he said "replacement value".  If Mr. [redacted] had been greedy - he would have tried to sell me more insurance than I needed.  HE DID NOT - he steered me towards the base level of insurance so they would HAVE THE LEAST OBLIGATION - and he knew that.Imagine, a person driving on a foggy road - in an area they do not know.  They stop to ask directions and a stranger assures them that they know the area and the person traveling should go down THAT ROAD to get to their destination.  But the stranger knows it is a dead-end road and only did it to wreck the traveler and to steal from them.  THIS is what happened to me and D&D moving.  I asked them for advice - and THEY DID NOT GIVE IT TO ME.  I am including a screen shot of the "what do I need to do" e-mails to Mr. [redacted] - and his response of "nothing - just sit back and watch us work".  And pix of some of the items DESTROYED.
Regards,
[redacted]