D & D Moving & Storage

To whom it may Concern We stand behind our decision to repair the Armoire it's been picked up and at the repair shop.The other items we can not be responsible for as stated in my earlier statement per the terms of the contract signedMrs [redacted] has turned this into a personal attack on me the furniture repair man and my employees said all she did was say nasty things about me when they were there Lastly we take care of our customers and have been in business for over years with 75% of our business being referrals [redacted] President D&D Moving Inc

10-5-In response to Ms [redacted] complaint: Ms [redacted] received her estimate on 7-12-and on the estimate of services its indicates the Name of the customer, address of origin and destination, date of the move and delivery date, and the valuation optionOn the document, the valuation option has no option indicated and the valuation amount has no amount indicatedIn the estimate the valuation charges has $At the bottom of the document Ms [redacted] received days before the move, this statement is as follows; I acknowledgement receipt of this estimate and the “Your Rights and Responsibilities When You Move” brochure may be downloaded from D&D Moving and Storage website at www[redacted] .com Had Ms [redacted] read over the document before signing she would have been better educatedIn addition, at any time Ms [redacted] had any questions, she could have emailed or called our officeOn the date of the move 7-26-the Bill of Lading clearly states CUSTOMER DECLARATION OF VALUE with two optionsMs [redacted] clearly read this statement because she initialed her acknowledgementMs [redacted] also confirmed that she received the brochure “Your Rights and Responsibilities When You Move” on the day of the move When the claim was made by Ms [redacted] on 8-4-16, it was then forwarded to our insurance company [redacted] , by which [redacted] , the claims analyst, handled it from that point forward If Ms [redacted] does not agree with how [redacted] settled her claim, it should be understood that it is not the decision of D&D Moving and Storage and/or [redacted] In addition, just as indicated in “Your Rights and Responsibilities When You Move” in the section DURING YOUR MOVE, paragraph MOVER’S LIABILITY; it state that all licensed movers have a standard liability of $per pound per articleThis is the decision of the Federal Motor Carrier Safety AdministrationI have also attached the letter from [redacted] with a settlement amountI also have informed Ms [redacted] , via email, that her moving claim has been processed 100% by the rules and regulations that we as licensed movers are required to followAnd finally, also in the “ Your Rights and Responsibilities When you Move” brochure Ms [redacted] received, the state of Texas offers mediation with a third party coordinated by TxDMVAs of today we have not received a request for mediationI have attached the estimate Ms [redacted] received 7-12-16, the Bill of Lading received 7-26-16, and the letter from [redacted] received 9-8-

Complaint: [redacted] I am rejecting this response because: Yes, I admit, I signed the form accepting the "base level" of insurance BUT I made this choice SOLELY on the BAD ADVICE given to me from Mr [redacted] of D&D, and his representative Before the move, I had repeatedly sent e-mails to Mr [redacted] - showing my numerous antiques and expressing concern for their care I also repeatedly asked "what do I need to do to make this move the most successful it can be?" NEVER - not once - did he even mention that there were different levels of insurance if he HAD suggested additional insurance - I would have bought it When his rep presented me with the papers to sign (after they had already loaded HALF of my house onto the truck) - he told me (QUOTE) "the default level of insurance covers $15,replacement VALUE." He never once use the term "weight" - he said "replacement value" If Mr [redacted] had been greedy - he would have tried to sell me more insurance than I needed HE DID NOT - he steered me towards the base level of insurance so they would HAVE THE LEAST OBLIGATION - and he knew that.Imagine, a person driving on a foggy road - in an area they do not know They stop to ask directions and a stranger assures them that they know the area and the person traveling should go down THAT ROAD to get to their destination But the stranger knows it is a dead-end road and only did it to wreck the traveler and to steal from them THIS is what happened to me and D&D moving I asked them for advice - and THEY DID NOT GIVE IT TO ME I am including a screen shot of the "what do I need to do" e-mails to Mr [redacted] - and his response of "nothing - just sit back and watch us work" And pix of some of the items DESTROYED Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This customer was not called a "***" I have witness's from *** movers that where next to me and can verify he was not called thatD*** the owner of the company specifically said "let me hear you say that again so I can laugh at you" this was his response to me when I said that I was having a problem with broken dishes from his move, scratches on my furniture and by not covering and the way they pilled my items up to the ceiling it was not done properlyI do have pictures of all of this, that I am happy to provideI will be taking this business owner to small claims courtI have already spoken with attorneys and will be taking up legal matters against him
Regards,
*** ***

Attached is the inventory sheet and a picture of the opened
crate to show how nicely her items were storedCrates are sealed shut until delivery is scheduled.There was a sofa and chair that was kept shrink wrapped on a
shelf to make sure nothing was able to leave any impressions on it.Crates are kept in our climate controlled warehouse which is
armed by a security systemWe did not charge her storage for the last months she was
with us in order to give her time to select a moverThis was a large savings
we did not have to extend.We also did not charge her any warehouse time to pull and
supervise the loading of her items as we typically charge an hourly rate for
these serviceThis process took several man hours at per hour, another
savings we extended.While items were in storage her son came to the warehouse
and collected the things he wanted.Derrek opened the vaults and spoke to *** to make sure her
inventory was complete, she was satisfied with that until we didn’t find the
mover she expected.Honestly all the problems started when we could not find her
an accredited mover at a price she likedThat’s when her threats started.Items were signed for and released to another mover who did
not claim any damages or missing articles from our secured warehouseSurely on
loading they would see the damages she is claimingMoney was also sent out to compensate for the grill in order
to stop this back and forth.We are a good honest business with great ratings, we regret
any customer being unsatisfied but we cannot be liable for items handled by
another company after they leave our warehouse.We feel we have made many concessions to try to make *** *** happy with the uncharged storage cost, free labor and a cash
settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
Nov 17
Dear ***,
I have reviewed Mr***'s response and will respond in kind
Mr***'s attitude and demeanor are unprofessional and rudeMr***s's sentence structure, syntax and grammar are blatantly illiterate consequently making his context difficult interpret
Mr*** never spoke with me except for coming to look at the damagesIn addition, it should be noted that *** was not in attendance or present the day of my move He doesn't know about the lost or broken items because he was not around to oversee the move His secretary was always my contact
*** alleges that my boxes weren't packed when indeed boxes were packed with lidsThere were three boxes without lids as their contents reached over the height of the box.
There is damage along the top, middle and bottom of the armoire *** took pictures of all of this but did not send them all to youHis furniture repair specialist can expound upon all of the damage doneHis name is *** *** and can be reached at C:*** or H:***The piece on the crown is no longer attached to the armoireIt has been dislodged and has been severely damagedI told *** that I wanted the piece replacedHe said "no"I told *** I preferred to have it refinished in my house as *** caused enough damage and loss to my belongingsI did not want it moved again by *** as he is inept in his businessOnce was enough!! He picked up the armoire todayI will not accept the piece if it is not repaired to my satisfactionHe should reimburse the cost of the armoire along with the boot, crystal, porcelain and lost boxes
The boot $was in a covered box with packing tape securing it and as were all the other boxes I packed except for the three I referred to One boot was in the box
I packed two boxes of Rosenthal fine china, each piece bubble wrappedOne box arrived intactThe second box arrived smashed and shattered into little pieces indicative of slamming the box down or dropping it
There were two boxes completely missing from the move which have NEVER RESURFACED!
One box contained a large Waterford bowl along with other crystal piecesThe second box included fine porcelain and fine chinaOnce again, ***s's response was that "he is not responsible"
*** refunded me $As evidenced in his response *** does not even know how much he refunded me! As I said, *** is not an honest businessmanHowever, the estimate he gave me was for $The day I moved he called to tell me he had to charge more because it took his crew longer than expected to completeHe charged me $which I paidI then spoke to my lawyer and financial advisor who suggested that we ask *** for a refundI did ask *** for $who replied "no"He refunded me $which was not satisfactory
Litigation is still under consideration and to be determined
I want to be refunded for all of my broken, damaged and lost possessions
*** needs to accept his faults and responsibilities and make restitution
Thank you,
*** *** ***

In response to the following I gave the customer our rates over the phone $per hrfor 2men we charge 1hr for travel and $for fuel this was explained the move is an hourly rate.We do our best based on the information provided, The statement made about not
signing the make paperwork is untrue please see attached bill of lading you can clearly see the signature is different from the time you sign when we show up and the signature when the move is complete.There was no mention of damage to us until after we would not refund the move I would suggest he contacts our office to fill out a claim form.Derrek S*** President

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.MrS*** seems to suffer from displaced blameDerrick blames everyone but himself for his errors and oversightsHe was the original mover and maintaining an accurate inventory within the warehouse was his responsibilityHe has yet to supply me with this inventoryWhen my goods were delivered items were missingI expect replacement value by weight for the crane sculpture that was delivered without its head, the gas grill, the cherry end table, and the X oriental rugDerrick was paid over $12,over years to take care of my goodsHe failedOur agreement states that he is liable for missing or damaged goods based on weight.I also expect his Revdex.com rating to be impacted by his behaviors and libelous statements.
*** ***

To Whom it May Concern Mrs*** called after her move inform us of some damages I responded quickly and went out to her apartment to see the damages yes the Armoire did have damage to the molding I told her we would have a professional repair the armoire we tried to pick it up once for
repair and were denied she said she only wanted it replaced ( the armoire is not destroyed or does it have major damage see attached picture ) she now has agreed to let us pick up the armoire to take for professional repair.The other items she has a claim for the missing boot we did not pack her items the other boot was in a box she acknowledged she packed and unpacked.The china she packed yes we only insure items we pack that is standard in the moving industry please understand not everything was in ready to move the day of the move items were poorly packed or not packed at all.The missing Waterford bowl the truck was emptied completely no boxes on the truck so not sure how we would lose bowl that would be packed with other items. I even refunded Mrs*** over $on her move it was my understanding she was moving many of the small items and never did also with not being ready it adds a lot of time to the move and the apartment she went to is not moving friendly Finally when I went out to Mrs***'s apartment she was not pleasant I understand we all want the move to go perfect with no damage what makes us a better Company is to take care of things we fell we are doing are best to resolve the issues before I left the apartment her comment to me was look me up online she has sued before. Thank You,*** ***President

To Whom It may concern I would suggest to this customer like I did on the phone to contact the *** unit we were hired to move furniture to put in *** at the place he rented.Note this was not stored at our facility not matter if you wrap the furniture or not it will still grow mold if
there is a water problem after being called a *** and * *** dropped on me and my secretary how can you reason with this type of person I ask that the Revdex.com dismiss this complaint as it has nothing to do with D&D Moving *** *** President D&D Moving Inc

To Whom it may concern When loading furniture into a [redacted] unit the objective is to stack the furniture to utilize the space this is standard in our industry.If the items are not stacked they will not fit in the [redacted] unit therefore the customer will have to rent additional space.As for any damage the customer never mentioned anything to me just the mold issue.Per our contact and Laws of The State Of Ohio all claims must be filed in 60 days this claim has far exceeded that time frame

To whom it may Concern  We stand behind our decision to repair the Armoire it's been picked up and at the repair shop.The other items we can not be responsible for as stated in my earlier statement per the terms of the contract signed. Mrs . [redacted] has turned this into a personal attack on me the furniture repair man and my employees said all she did was say nasty things about me when they were there  Lastly we take care of our customers and have been in business for over 10 years with 75% of our business being referrals [redacted] President D&D Moving Inc.

[redacted] called after 8 years of storage to have her items delivered to [redacted]. Unfortunately we do not facilitate moves that far west.She asked us to find her another company for her. Since she was a long time customer we decided as a courtesy to get her a quote from a [redacted].She...

states we did not pursue this but the truth is she did not like the price and asked us to continue to get quotes for her at a cheaper price.I have emails showing that we tried.After exhausting our reputable connections we could not find another mover to accept this load at a lower cost. This upset her and she contracted a mover herself.I emailed to inform her that if there were any damages or claims her mover would have to make note of anything before he loaded as her agent.Because once items are loaded we have no control as to how they are handled.She acknowledged this and gave her consent as she did not want to be present.  (see email below)Her mover showed up in a [redacted] rental truck with out proper  moving blankets to protect her items. They did not take any inventory or pictures. They signed the paperwork that they had received everything  from our storage which stated that everything was in the same condition as when it was received.She states we did not inventory her items this also is not true. The owner of the company opened up all of her crates and inventoried all items, took pictures and spoke to [redacted] , she was satisfied.The grill she claims she did not receive was picked up by her son, she acknowledged this to the owner on the phone. Items were picked up by  her son who came to our site and pulled things out for himself the grill was one of those items.The sofa was shrink wrapped and stored as an out on a shelf, see the attached picture.If there is an issue the responsibility lies with her mover. They signed they received everything per our inventory list then loaded and transported her goods all the way to [redacted] with out any protection.Please see her email below and the pictures attached.Thank you,D&D Moving
[redacted],
He will
be your representative who will sign for you in your absence allowing the
storage to be released. The same terms and conditions apply as if you were
signing. We are not liable once another company  handles, transports and
delivers items as that is out of our control.  Your reimbursement choice
is 60 cents per pound.
We will
be ready for [redacted] tomorrow morning.
Thank
you,
Suzanne
D&D
Moving
440-[redacted]
From: [redacted]
Sent: Friday, October 23, 2015 2:11 PM
To: [redacted]
Subject: Re: D&D Moving
Dear
Suzanne,
I give permission to [redacted] to act as my agent to pick up and sign for my stored furniture
and goods.[redacted]