D & D Roofing & House Gutting

Thomasville Corporate office re opened the consumers claimThe customers concerns were addressed and service was complete on 8/3/ Best regards, [redacted]

Our customer received the original delivery of their chiars on 8/16/In mid February of 2014 the consumer contacted us in regards to the chairs needing service ( chairs needed to be tightened ) the service was approved and completed April of On May 26th the customer called
in again requesting service of the chairs, we submitted the request/claim to the manufacture and the claim was deniedThis was considered usage, it is not uncommon for chiars to loosen when they are used frequently or over timeWe did advise the customer via phone on how to tighten the chiarsAfter that conversation the consumer requested our corporate offices number to escalte the situation which they reiterated what was communicated originally, usage

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It is factually incorrectThe more senior corporate level did not agree this was usage. In fact, they disagreed and said this problem with the chairs should not have occurred and is not to be considered part of usage. The more senior corporate level is currently in the process of finding a solution to this problem, which they acknowledge is NOT a result of usage. Thankfully, although the local NJ customer service rep took the unreasonable position that chairs are supposed to become loose and wobbly every single year of use, the more senior Thomasville customer service reps seem to have a more perspective, that in fact chairs normally used do not become wobbly every year. The problem is not yet fully resolved at the senior Thomasville level, but they seem to be working on it-- unlike the local NJ customer service rep who is completely unhelpful and unreasonable
Regards,
*** ***

Thomasville Corporate office re opened the consumers claim. The customers concerns were addressed and service was complete on 8/3/15.
Best regards,
[redacted]