D & D Satellite Inc

Hello ***,
We are sorry to hear you did not like your service with ExedeWe have spoken with our rep for Exede about the billing issue and he is doing his best to make you happy on our behalfWe do not have any control over the billing department issues but our rep is working on it and
should be contacting you shortlyExede is able to look at your system and tell you if it is getting the signal its suppose to and functioning properly, often times it is an issue with the router or devices in the house using WiFiIf it is an issue of the system not working properly, then the service call is freeI apologize for any misunderstanding about the promotions, the promotion states that the 25Mbps is an "up to" speed, in certain beams depending on location; again I am sorry for any confusion about thisWe have checked on the package you signed up for and it is the liberty package which should give you Mbps down and Mbps up for the first GB then it goes to to after the GB are used up We strive to keep our customers happy, and would like to opportunity to make this right with you.Exede should be contracting you about the billing issues, but if you would like to speak with our rep sooner then his name is Larry and his number is 208-899-

Hello [redacted], 
We are sorry to hear you did not like your service with Exede. We have spoken with our rep for Exede about the billing issue and he is doing his best to make you happy on our behalf. We do not have any control over the billing department issues but our rep is working on it and...

should be contacting you shortly. Exede is able to look at your system and tell you if it is getting the signal its suppose to and functioning properly, often times it is an issue with the router or devices in the house using WiFi. If it is an issue of the system not working properly, then the service call is free. I apologize for any misunderstanding about the promotions, the promotion states that the 25Mbps is an "up to" speed, in certain beams depending on location; again I am sorry for any confusion about this. We have checked on the package you signed up for and it is the liberty 10 package which should give you 12 Mbps down and 3 Mbps up for the first 10 GB then it goes to 1 to 5 after the 10 GB are used up.  We strive to keep our customers happy, and would like to opportunity to make this right with you.Exede should be contracting you about the billing issues, but if you would like to speak with our rep sooner then his name is Larry and his number is 208-899-2007