D & D Shoe Repair Reviews (1)
Review: I brought my good leather pumps in to have the tips on the heels replaced. I talked to the man who also is the same one who works on the shoes. I showed him my shoes and told him I just need the tips replaced. He said that was fine. It would $15 and I needed to pay half up front. I did that. I came back two days later. He gave me my shoes back with the heels completely ground off! He turned my leather pumps into flats! I asked him repeatedly why he did that. He just kept saying, "They were messed up. I had to do that." I said that all he needed to do was replace the tips. He just kept telling me they were messed up and he had to grind them all the way off. I said he ruined my shoes. He said he could fix them. I asked him how. He said that he would glue heels on them. I said that I don't trust him to do anything further with my shoes. I said that I trusted him to just change the tips and he couldn't be trusted to do that. I was so upset. I left. I did not pay anything else other than the half I paid when I first came in.Desired Settlement: My leather pumps were in wonderful condition. One tip was worn down and I just wanted both tips replaced so that they would match. I can't use these shoes. Even if I wanted flats, the shoe was designed for heels. When the shoe sits on the floor now, the toe point up in the air. They are worthless. I need my shoes REPLACED!