We used their services for several months and experienced consistent service that was unsatisfactoryExamples of the below standard service include: the appointment only sent one person versus the two confirmed, this person was only in our two story home for one hourWhen arriving home, many of the services that were outlined when we set up their service were missed including simple services such as dustingManagement was notified and we were reassured they would address our concernsAnother example is when window sills, dusting and the floors were not cleaned (visible spots were noted), another example is a separate cleaning the spare bedroom was not cleaned at all; management was notified via email, were informed she could communicate to the staff in English and Spanish to meet the cleaning outlined in the initial agreementThe final cleaning before cancellation of the services, both of our son’s bedrooms were not cleaned at allWhen we notified management once again about the
This experience has been awfulIt started out as a great business relationship but after three years I noticed I have been getting charged for appointments I haven’t made or double charged for appointmentsThe first time I thought it was a miscalculation on my part but then it happened again and I asked for an itimized billThey refused and just sent a very blank general receipt without any descriptionsIt has been very frustrating because I always confirm my appointments, pay on time, and recommend their business to friends and colleaguesThey still refuse to refund me the extra money I’ve payed and they want proof of double payments but they refuse to send an itimized receiptI’m also sad to say that after the first intial appointments their service is terrible, they get the impression that you’re going to call back for another appointment so why put forth extra service effortI won’t be using or recommending them anymore
I hired Everclean on June 16, through a [redacted] for four man-hours of cleaningThe cleaner did a phenomenal jobShe showed up on time and cleaned every observable surface in my house including basementThis was completed in hours, at which time she alerted me that she was done and I came in from the backyard to check the workI could not find any more work for her to complete, as everything was clean, and she left after hoursI subsequently arranged for monthly appointments of hours to be held on the first Saturday of each month, with the understanding (per the written confirmation provided to me) that it would be the same cleaner The first of these monthly appointments occurred on Saturday, August 4thThe service was sub par, incomplete, and not in line at all with the original experienceI have been invoiced $for this service which I would like reduced to zero for the following reasons: 1.) I was told, in writing, when I arranged the subsequent monthly c
Hired Everclean to clean my house I was charged $for man hours Two cleaners show up for hours, which equals man hours Talked with [redacted] and she said she would have the house cleaned for free on 9/1/(which I have in writing) On 9/5/17, I was charged $ Tried to contact her through email and phone I have not received a return call or email
I have been using EverClean for over a year now and have been repeatedly thrilled with their cleaningGiven my arthritis I struggle with several things that they handled beautifullyI recently had one small area that was confusing and they came out the next day and resolved brilliantlyThey clearly care about the service they provide and have an incredibly kind and detailed teamI would highly recommend them
We used their services for several months and experienced consistent service that was unsatisfactoryExamples of the below standard service include: the appointment only sent one person versus the two confirmed, this person was only in our two story home for one hourWhen arriving home, many of the services that were outlined when we set up their service were missed including simple services such as dustingManagement was notified and we were reassured they would address our concernsAnother example is when window sills, dusting and the floors were not cleaned (visible spots were noted), another example is a separate cleaning the spare bedroom was not cleaned at all; management was notified via email, were informed she could communicate to the staff in English and Spanish to meet the cleaning outlined in the initial agreementThe final cleaning before cancellation of the services, both of our son’s bedrooms were not cleaned at allWhen we notified management once again about the
This experience has been awfulIt started out as a great business relationship but after three years I noticed I have been getting charged for appointments I haven’t made or double charged for appointmentsThe first time I thought it was a miscalculation on my part but then it happened again and I asked for an itimized billThey refused and just sent a very blank general receipt without any descriptionsIt has been very frustrating because I always confirm my appointments, pay on time, and recommend their business to friends and colleaguesThey still refuse to refund me the extra money I’ve payed and they want proof of double payments but they refuse to send an itimized receiptI’m also sad to say that after the first intial appointments their service is terrible, they get the impression that you’re going to call back for another appointment so why put forth extra service effortI won’t be using or recommending them anymore
I hired Everclean on June 16, through a [redacted] for four man-hours of cleaningThe cleaner did a phenomenal jobShe showed up on time and cleaned every observable surface in my house including basementThis was completed in hours, at which time she alerted me that she was done and I came in from the backyard to check the workI could not find any more work for her to complete, as everything was clean, and she left after hoursI subsequently arranged for monthly appointments of hours to be held on the first Saturday of each month, with the understanding (per the written confirmation provided to me) that it would be the same cleaner The first of these monthly appointments occurred on Saturday, August 4thThe service was sub par, incomplete, and not in line at all with the original experienceI have been invoiced $for this service which I would like reduced to zero for the following reasons: 1.) I was told, in writing, when I arranged the subsequent monthly c
Hired Everclean to clean my house I was charged $for man hours Two cleaners show up for hours, which equals man hours Talked with [redacted] and she said she would have the house cleaned for free on 9/1/(which I have in writing) On 9/5/17, I was charged $ Tried to contact her through email and phone I have not received a return call or email
I have been using EverClean for over a year now and have been repeatedly thrilled with their cleaningGiven my arthritis I struggle with several things that they handled beautifullyI recently had one small area that was confusing and they came out the next day and resolved brilliantlyThey clearly care about the service they provide and have an incredibly kind and detailed teamI would highly recommend them