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D & D Supreme Inc.

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D & D Supreme Inc. Reviews (6)

Satisfaction rating: 
User Reviewer515390

Company owner does not return phone calls or show up when promised. He either arrives late or not at all and it takes months to get job done!I originally contacted [redacted] of D & D Supreme in early August of 2013. I was having problems with my gas Amana range. He came out the next day after contacting him and replaced the ignitor in my oven. He needed to order a part to repair the stove top and said it would take about 2 weeks to come in. One month went by and I hadn't heard from him, so I tried contacting him. It took numerous phone calls, leaving my name and phone number each time, to get him to call me back. Instead of leaving me a message letting me know if the part was in or when it would be in, he would just ask me to call him. We played phone tag for two more weeks before he actually came to fix my stove top. It's now around the end of September. The part he showed up with was the wrong one so he had to order the correct one. About 6 weeks go by and no phone call from him, so again I begin playing phone tag with him to find out the status. Each consecutive call to him became angrier and angrier and more demanding on my part. It's now the week of Thanksgiving and I had to insist that he get my stovetop repaired before Thanksgiving. When he finally showed up he was late and realized that he needed another part as well. He was able to make the stove top functional for the meantime. He said he would get the other part on the following Monday, December 2, 2013, and give me a call. Come Thursday I had not heard from him, as usual, and called him multiple times over the next two weeks before getting a response. He came on December 19, 2013, arriving one hour late, and finally finished the job he started four and a half months ago. I paid him $195.83 by check on January 8, 2014. On January 17, 2014 the ignitor in my oven stopped working. I called [redacted] and left him a message. He returned my call the next day, leaving me a message saying that he would come over and take a look. He never showed up. I called him seven times and he didn't return any of my calls. It's now the next day, I've called and left him a message twice and I still haven't heard from him. Numerous times he has claimed he didn't receive some of my messages. I've always contacted him via his cell phone, XXX-XXX-XXXX. He is a very unprofessional contractor and this whole situation is extremely unacceptable.Desired SettlementI am seeking a 100% refund of the amount paid, $195.83, and also reimbursement for any future amount I am going to have to pay to have someone else repair my oven.


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User Reviewer515376

fridge repair of $179.90 on 2-25. now freezer is icing up! oven repair of $134.40 on 2-25. Oven overheats to a dangerous temp. On January 25, 2015 my husband called D&D Supreme. The owner Craig came within a week. We were having trouble with our fridge keeping items cold. He came in very personable. I really felt that he was knowledgeable and knew what he was doing. At the same time we were having trouble with our oven heating up properly. We mentioned it to him and after inspecting the oven he informed us it was the temp gauge. He took down the model number and told us he would get in touch with us as soon as it came in. After NUMEROUS phone calls unreturned he finally called and said he had the part and would come by. He installed the gauge on April 3, 2015. The next night I went to use the oven and it over heated to the point my smoke detectors all went off. The coils were burning red and smoke was pouring out of my oven. I am thankful that I didn't go out to the store because I really feel my home would have caught fire. We called him and told him the problem. He came again and looked at the oven. Told us we would need a new oven panel. Why he didn't know this the first time I'll never know. Once again he took down the model number and told us he would call us as soon as the panel came in. It is now June 1, 2015. After leaving numerous messages on his answering machine he would call back and leave a message to call him back. It was a game of phone tag. All we wanted to know is if he got the panel. He would never tell us. I always called him on my home phone. My husband then used his phone and he answered after 2 rings because our name did not come up on the called ID. He finally came to our home just today June 1st the day my husband called him on his phone. He had no part for the oven and informed us that we would need a new wall unit. What? He couldn't tell this when he put the temp gauge in? I also pointed out to him that the fridge he repaired back on February 25th was getting ice build up in the freezer. He just looked in the freezer and said that this is what happens when you open up the freezer door in the hot weather. This has never happened with my other freezer. I know I am going to have to call another repair company to clean up his mistake. I asked him if he would reimburse us for the oven temp gauge if I let him removed it from our oven. He said sure. I can always use it again. I felt it was only fair because it didn't repair the oven problem. He took back the oven gauge and reimbursed me only $80.00. He charged me the house call for the oven on 4-3-15 even though he never repaired it. I feel he still owes me the balance of $54.40. I question how knowledgable he really is when it comes to appliance repair. At least have the integrity to return phone calls. I think having to wait almost 2 months to hear back is very unreasonable! Now I have no oven and a freezer that is icing up!Desired SettlementI feel that the owner Craig still owes me for a house call that proved useless. He installed a temp gauge in my oven that was not the problem. After he told us it was repaired the oven overheated to the point smoke detectors went off and I couldn't cook in it. I was left without an oven for almost 2 months. He never returned my phone calls. Finally came and now tells me it wasn't the temp gauge that I needed a whole new panel. He should have known this in the beginning. I feel his integrity is in question. He charged me $80.00 for the temp gauge and $54.40 for a house call. I asked him to reimburse me in exchange for the temp gauge what he charged me for the useless house call. He removed temp gauge from my oven panel. Said he had no checks on him to reimburse me. He then went out to his truck and handed my husband only $80.00 and took off. He said he was keeping the rest for the charge of a house call that proved useless!!! Sense I wasted my time waiting for him only to install a part that wasn't needed in the first place and then to charge me a house call I feel us unfair!Business Response Mrs. [redacted] called about her refrigerator on Feb. 25, 2015 and we went out the same day and installed a defrost thermostat for a total of $179.90. While I was there they asked about a problem they were having with there oven. The bake element in the oven was clearly broken into several pieces. They said they couldn't afford to fix it right now but to get them a price on the bake element. I took down the model number and called them the next day with a price of $124.40 which included the part of $69.95 plus tax and labor of $50.00 which I normally charge $69.90. They called April 2nd to say they now had the money to fix the oven. I returned the next day April 3rd and installed the bake element. I tested it to make sure it heated up and she gave me a check for $124.40. She called the next day to say that the oven was overheating. I went back out and the oven also had a bad control panel which was causing the oven to overheat. This problem was undetectable without a working bake element. There was no way of me knowing that there was a problem with the control panel until installing a new element. Then I tried to obtain a new oven control panel and after exhausting all of my supplies, the part is no longer available from the manufacturer. After informing them of this information I made arrangements with them to come out an remove the bake element. At that point I didn't have a check to refund them the price of the part but did have $80.00 cash to give them which is actually more than the cost of the part and tax together. I actually should have only refunded $74.40. I feel I was being more than fair. I went out to the house three times and deserve my service charge fee for my time and effort. I always try make all my customers happy but some things just can't be fixed. The invoice is attached with date and price.Consumer Response Does Craig really feel that waiting almost 3 months for a reply about an oven part is exhausting all his efforts? Oven part overheating and refrigerator still icing up does not add up to ethical business practices after paying for a service that didn't fix the problem. Numerous phone calls gone unanswered only to have him answer from a different phone number should say something about how sneaky this person is. He considers his final resolution to all this was not answering our question regarding oven part that he claims he exhausted all his efforts over. He told us 3 months previously that he would get back to us in 2 weeks! FINALLY, after to many phone calls to count and messages left on his answering machine ignored he picked up on a different number. In other words, when he saw it was our home phone he would ignore but when my husband used his cell work phone he answered on the second ring! Said he would be right over. Finally he came with us thinking he had the part. Why would he come otherwise? He knew that was all we wanted to know. Comes in our home. Looks at the oven like he was looking at it for the first time. THEN HE TELLS US HE DOESN'T HAVE THE PART!!! He did this to get a house call out of us. I told him to take the part out that didn't work that he had installed 3 months previously that overheated! He took the part and said he could use it again which made me wonder if that part was actually a new part when he installed it. i feel we were unjustly charged a house call because he didn't fix the oven because he didn't have the part and therefore we would have never told him to come in the first place! . Needless to say the fridge isn't freezing properly either! I feel I should be compensated for the oven house call on 4-3-15 and the fridge repair of $179.90 on 2-25-15. His business practice is shady and I would NEVES recommend him to anyone!!!


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Satisfaction rating: 
User Reviewer515390

Company owner does not return phone calls or show up when promised. He either arrives late or not at all and it takes months to get job done!I originally contacted [redacted] of D & D Supreme in early August of 2013. I was having problems with my gas Amana range. He came out the next day after contacting him and replaced the ignitor in my oven. He needed to order a part to repair the stove top and said it would take about 2 weeks to come in. One month went by and I hadn't heard from him, so I tried contacting him. It took numerous phone calls, leaving my name and phone number each time, to get him to call me back. Instead of leaving me a message letting me know if the part was in or when it would be in, he would just ask me to call him. We played phone tag for two more weeks before he actually came to fix my stove top. It's now around the end of September. The part he showed up with was the wrong one so he had to order the correct one. About 6 weeks go by and no phone call from him, so again I begin playing phone tag with him to find out the status. Each consecutive call to him became angrier and angrier and more demanding on my part. It's now the week of Thanksgiving and I had to insist that he get my stovetop repaired before Thanksgiving. When he finally showed up he was late and realized that he needed another part as well. He was able to make the stove top functional for the meantime. He said he would get the other part on the following Monday, December 2, 2013, and give me a call. Come Thursday I had not heard from him, as usual, and called him multiple times over the next two weeks before getting a response. He came on December 19, 2013, arriving one hour late, and finally finished the job he started four and a half months ago. I paid him $195.83 by check on January 8, 2014. On January 17, 2014 the ignitor in my oven stopped working. I called [redacted] and left him a message. He returned my call the next day, leaving me a message saying that he would come over and take a look. He never showed up. I called him seven times and he didn't return any of my calls. It's now the next day, I've called and left him a message twice and I still haven't heard from him. Numerous times he has claimed he didn't receive some of my messages. I've always contacted him via his cell phone, XXX-XXX-XXXX. He is a very unprofessional contractor and this whole situation is extremely unacceptable.Desired SettlementI am seeking a 100% refund of the amount paid, $195.83, and also reimbursement for any future amount I am going to have to pay to have someone else repair my oven.


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User Reviewer515376

fridge repair of $179.90 on 2-25. now freezer is icing up! oven repair of $134.40 on 2-25. Oven overheats to a dangerous temp. On January 25, 2015 my husband called D&D Supreme. The owner Craig came within a week. We were having trouble with our fridge keeping items cold. He came in very personable. I really felt that he was knowledgeable and knew what he was doing. At the same time we were having trouble with our oven heating up properly. We mentioned it to him and after inspecting the oven he informed us it was the temp gauge. He took down the model number and told us he would get in touch with us as soon as it came in. After NUMEROUS phone calls unreturned he finally called and said he had the part and would come by. He installed the gauge on April 3, 2015. The next night I went to use the oven and it over heated to the point my smoke detectors all went off. The coils were burning red and smoke was pouring out of my oven. I am thankful that I didn't go out to the store because I really feel my home would have caught fire. We called him and told him the problem. He came again and looked at the oven. Told us we would need a new oven panel. Why he didn't know this the first time I'll never know. Once again he took down the model number and told us he would call us as soon as the panel came in. It is now June 1, 2015. After leaving numerous messages on his answering machine he would call back and leave a message to call him back. It was a game of phone tag. All we wanted to know is if he got the panel. He would never tell us. I always called him on my home phone. My husband then used his phone and he answered after 2 rings because our name did not come up on the called ID. He finally came to our home just today June 1st the day my husband called him on his phone. He had no part for the oven and informed us that we would need a new wall unit. What? He couldn't tell this when he put the temp gauge in? I also pointed out to him that the fridge he repaired back on February 25th was getting ice build up in the freezer. He just looked in the freezer and said that this is what happens when you open up the freezer door in the hot weather. This has never happened with my other freezer. I know I am going to have to call another repair company to clean up his mistake. I asked him if he would reimburse us for the oven temp gauge if I let him removed it from our oven. He said sure. I can always use it again. I felt it was only fair because it didn't repair the oven problem. He took back the oven gauge and reimbursed me only $80.00. He charged me the house call for the oven on 4-3-15 even though he never repaired it. I feel he still owes me the balance of $54.40. I question how knowledgable he really is when it comes to appliance repair. At least have the integrity to return phone calls. I think having to wait almost 2 months to hear back is very unreasonable! Now I have no oven and a freezer that is icing up!Desired SettlementI feel that the owner Craig still owes me for a house call that proved useless. He installed a temp gauge in my oven that was not the problem. After he told us it was repaired the oven overheated to the point smoke detectors went off and I couldn't cook in it. I was left without an oven for almost 2 months. He never returned my phone calls. Finally came and now tells me it wasn't the temp gauge that I needed a whole new panel. He should have known this in the beginning. I feel his integrity is in question. He charged me $80.00 for the temp gauge and $54.40 for a house call. I asked him to reimburse me in exchange for the temp gauge what he charged me for the useless house call. He removed temp gauge from my oven panel. Said he had no checks on him to reimburse me. He then went out to his truck and handed my husband only $80.00 and took off. He said he was keeping the rest for the charge of a house call that proved useless!!! Sense I wasted my time waiting for him only to install a part that wasn't needed in the first place and then to charge me a house call I feel us unfair!Business Response Mrs. [redacted] called about her refrigerator on Feb. 25, 2015 and we went out the same day and installed a defrost thermostat for a total of $179.90. While I was there they asked about a problem they were having with there oven. The bake element in the oven was clearly broken into several pieces. They said they couldn't afford to fix it right now but to get them a price on the bake element. I took down the model number and called them the next day with a price of $124.40 which included the part of $69.95 plus tax and labor of $50.00 which I normally charge $69.90. They called April 2nd to say they now had the money to fix the oven. I returned the next day April 3rd and installed the bake element. I tested it to make sure it heated up and she gave me a check for $124.40. She called the next day to say that the oven was overheating. I went back out and the oven also had a bad control panel which was causing the oven to overheat. This problem was undetectable without a working bake element. There was no way of me knowing that there was a problem with the control panel until installing a new element. Then I tried to obtain a new oven control panel and after exhausting all of my supplies, the part is no longer available from the manufacturer. After informing them of this information I made arrangements with them to come out an remove the bake element. At that point I didn't have a check to refund them the price of the part but did have $80.00 cash to give them which is actually more than the cost of the part and tax together. I actually should have only refunded $74.40. I feel I was being more than fair. I went out to the house three times and deserve my service charge fee for my time and effort. I always try make all my customers happy but some things just can't be fixed. The invoice is attached with date and price.Consumer Response Does Craig really feel that waiting almost 3 months for a reply about an oven part is exhausting all his efforts? Oven part overheating and refrigerator still icing up does not add up to ethical business practices after paying for a service that didn't fix the problem. Numerous phone calls gone unanswered only to have him answer from a different phone number should say something about how sneaky this person is. He considers his final resolution to all this was not answering our question regarding oven part that he claims he exhausted all his efforts over. He told us 3 months previously that he would get back to us in 2 weeks! FINALLY, after to many phone calls to count and messages left on his answering machine ignored he picked up on a different number. In other words, when he saw it was our home phone he would ignore but when my husband used his cell work phone he answered on the second ring! Said he would be right over. Finally he came with us thinking he had the part. Why would he come otherwise? He knew that was all we wanted to know. Comes in our home. Looks at the oven like he was looking at it for the first time. THEN HE TELLS US HE DOESN'T HAVE THE PART!!! He did this to get a house call out of us. I told him to take the part out that didn't work that he had installed 3 months previously that overheated! He took the part and said he could use it again which made me wonder if that part was actually a new part when he installed it. i feel we were unjustly charged a house call because he didn't fix the oven because he didn't have the part and therefore we would have never told him to come in the first place! . Needless to say the fridge isn't freezing properly either! I feel I should be compensated for the oven house call on 4-3-15 and the fridge repair of $179.90 on 2-25-15. His business practice is shady and I would NEVES recommend him to anyone!!!


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User Reviewer515394

Company owner does not return phone calls or show up when promised. He either arrives late or not at all and it takes months to get job done!I originally contacted [redacted] of D & D Supreme in early August of 2013. I was having problems with my gas Amana range. He came out the next day after contacting him and replaced the ignitor in my oven. He needed to order a part to repair the stove top and said it would take about 2 weeks to come in. One month went by and I hadn't heard from him, so I tried contacting him. It took numerous phone calls, leaving my name and phone number each time, to get him to call me back. Instead of leaving me a message letting me know if the part was in or when it would be in, he would just ask me to call him. We played phone tag for two more weeks before he actually came to fix my stove top. It's now around the end of September. The part he showed up with was the wrong one so he had to order the correct one. About 6 weeks go by and no phone call from him, so again I begin playing phone tag with him to find out the status. Each consecutive call to him became angrier and angrier and more demanding on my part. It's now the week of Thanksgiving and I had to insist that he get my stovetop repaired before Thanksgiving. When he finally showed up he was late and realized that he needed another part as well. He was able to make the stove top functional for the meantime. He said he would get the other part on the following Monday, December 2, 2013, and give me a call. Come Thursday I had not heard from him, as usual, and called him multiple times over the next two weeks before getting a response. He came on December 19, 2013, arriving one hour late, and finally finished the job he started four and a half months ago. I paid him $195.83 by check on January 8, 2014. On January 17, 2014 the ignitor in my oven stopped working. I called [redacted] and left him a message. He returned my call the next day, leaving me a message saying that he would come over and take a look. He never showed up. I called him seven times and he didn't return any of my calls. It's now the next day, I've called and left him a message twice and I still haven't heard from him. Numerous times he has claimed he didn't receive some of my messages. I've always contacted him via his cell phone, XXX-XXX-XXXX. He is a very unprofessional contractor and this whole situation is extremely unacceptable.Desired SettlementI am seeking a 100% refund of the amount paid, $195.83, and also reimbursement for any future amount I am going to have to pay to have someone else repair my oven.


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Satisfaction rating: 
User Reviewer515376

fridge repair of $179.90 on 2-25. now freezer is icing up! oven repair of $134.40 on 2-25. Oven overheats to a dangerous temp. On January 25, 2015 my husband called D&D Supreme. The owner Craig came within a week. We were having trouble with our fridge keeping items cold. He came in very personable. I really felt that he was knowledgeable and knew what he was doing. At the same time we were having trouble with our oven heating up properly. We mentioned it to him and after inspecting the oven he informed us it was the temp gauge. He took down the model number and told us he would get in touch with us as soon as it came in. After NUMEROUS phone calls unreturned he finally called and said he had the part and would come by. He installed the gauge on April 3, 2015. The next night I went to use the oven and it over heated to the point my smoke detectors all went off. The coils were burning red and smoke was pouring out of my oven. I am thankful that I didn't go out to the store because I really feel my home would have caught fire. We called him and told him the problem. He came again and looked at the oven. Told us we would need a new oven panel. Why he didn't know this the first time I'll never know. Once again he took down the model number and told us he would call us as soon as the panel came in. It is now June 1, 2015. After leaving numerous messages on his answering machine he would call back and leave a message to call him back. It was a game of phone tag. All we wanted to know is if he got the panel. He would never tell us. I always called him on my home phone. My husband then used his phone and he answered after 2 rings because our name did not come up on the called ID. He finally came to our home just today June 1st the day my husband called him on his phone. He had no part for the oven and informed us that we would need a new wall unit. What? He couldn't tell this when he put the temp gauge in? I also pointed out to him that the fridge he repaired back on February 25th was getting ice build up in the freezer. He just looked in the freezer and said that this is what happens when you open up the freezer door in the hot weather. This has never happened with my other freezer. I know I am going to have to call another repair company to clean up his mistake. I asked him if he would reimburse us for the oven temp gauge if I let him removed it from our oven. He said sure. I can always use it again. I felt it was only fair because it didn't repair the oven problem. He took back the oven gauge and reimbursed me only $80.00. He charged me the house call for the oven on 4-3-15 even though he never repaired it. I feel he still owes me the balance of $54.40. I question how knowledgable he really is when it comes to appliance repair. At least have the integrity to return phone calls. I think having to wait almost 2 months to hear back is very unreasonable! Now I have no oven and a freezer that is icing up!Desired SettlementI feel that the owner Craig still owes me for a house call that proved useless. He installed a temp gauge in my oven that was not the problem. After he told us it was repaired the oven overheated to the point smoke detectors went off and I couldn't cook in it. I was left without an oven for almost 2 months. He never returned my phone calls. Finally came and now tells me it wasn't the temp gauge that I needed a whole new panel. He should have known this in the beginning. I feel his integrity is in question. He charged me $80.00 for the temp gauge and $54.40 for a house call. I asked him to reimburse me in exchange for the temp gauge what he charged me for the useless house call. He removed temp gauge from my oven panel. Said he had no checks on him to reimburse me. He then went out to his truck and handed my husband only $80.00 and took off. He said he was keeping the rest for the charge of a house call that proved useless!!! Sense I wasted my time waiting for him only to install a part that wasn't needed in the first place and then to charge me a house call I feel us unfair!Business Response Mrs. [redacted] called about her refrigerator on Feb. 25, 2015 and we went out the same day and installed a defrost thermostat for a total of $179.90. While I was there they asked about a problem they were having with there oven. The bake element in the oven was clearly broken into several pieces. They said they couldn't afford to fix it right now but to get them a price on the bake element. I took down the model number and called them the next day with a price of $124.40 which included the part of $69.95 plus tax and labor of $50.00 which I normally charge $69.90. They called April 2nd to say they now had the money to fix the oven. I returned the next day April 3rd and installed the bake element. I tested it to make sure it heated up and she gave me a check for $124.40. She called the next day to say that the oven was overheating. I went back out and the oven also had a bad control panel which was causing the oven to overheat. This problem was undetectable without a working bake element. There was no way of me knowing that there was a problem with the control panel until installing a new element. Then I tried to obtain a new oven control panel and after exhausting all of my supplies, the part is no longer available from the manufacturer. After informing them of this information I made arrangements with them to come out an remove the bake element. At that point I didn't have a check to refund them the price of the part but did have $80.00 cash to give them which is actually more than the cost of the part and tax together. I actually should have only refunded $74.40. I feel I was being more than fair. I went out to the house three times and deserve my service charge fee for my time and effort. I always try make all my customers happy but some things just can't be fixed. The invoice is attached with date and price.Consumer Response Does Craig really feel that waiting almost 3 months for a reply about an oven part is exhausting all his efforts? Oven part overheating and refrigerator still icing up does not add up to ethical business practices after paying for a service that didn't fix the problem. Numerous phone calls gone unanswered only to have him answer from a different phone number should say something about how sneaky this person is. He considers his final resolution to all this was not answering our question regarding oven part that he claims he exhausted all his efforts over. He told us 3 months previously that he would get back to us in 2 weeks! FINALLY, after to many phone calls to count and messages left on his answering machine ignored he picked up on a different number. In other words, when he saw it was our home phone he would ignore but when my husband used his cell work phone he answered on the second ring! Said he would be right over. Finally he came with us thinking he had the part. Why would he come otherwise? He knew that was all we wanted to know. Comes in our home. Looks at the oven like he was looking at it for the first time. THEN HE TELLS US HE DOESN'T HAVE THE PART!!! He did this to get a house call out of us. I told him to take the part out that didn't work that he had installed 3 months previously that overheated! He took the part and said he could use it again which made me wonder if that part was actually a new part when he installed it. i feel we were unjustly charged a house call because he didn't fix the oven because he didn't have the part and therefore we would have never told him to come in the first place! . Needless to say the fridge isn't freezing properly either! I feel I should be compensated for the oven house call on 4-3-15 and the fridge repair of $179.90 on 2-25-15. His business practice is shady and I would NEVES recommend him to anyone!!!


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Category: Appliances-Small-Service & Repair

Address: P.o. Box 1932,, Westfield, MA, 01086-1932

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