D & D Towing, Inc.

I live on another Island,they are on Maui. They have the contract for Insurance Auto Auctions. I bought a riding lawn mower on line that was at their yard. I called and the lady said It would be $130., to take it About 5 or 6 miles to the dock. It can be time consuming granted. They get down there and I had told them it is a roll on and roll off.,guess what it has flat tires. She then calls and says they have to take it back and put air in the tires,and will cost me $75.,I assumed it was $75,total. No it was $150.00. So it cost over $280 to take the lawn mower to the dock. I thought the $75,would be ok,but not happy,then $75 more was un fair. I called and asked about this and she said I was lucky she did not charged time.,also. I felt that roll on and roll off,was self explanatory. ,but their lack of knowledge on towing requirements,should not be charged all to me.,I was willing to take part of the lost for their short siteness,not all. Also,it wasn't flat from a hole or valve stem,just low.,my uncle had a tow business he carried and air tank,or could have stopped and got a couple cans of fix u flat ., still would not have been $150.00. I feel when we hire people in a business we shouldn't have to think for them ,should I have asked since it is a roll on and off , or does the tires need air , I did tell them about the rule about not to much gas. I thought that was self explanatory .I feel I was Not responsible for this lack of thought .She said she was an owner , I asked incase she was just the dispatcher , and then she might not know the tires needed air.

I live on another Island,they are on Maui. They have the contract for Insurance Auto Auctions. I bought a riding lawn mower on line that was at their yard. I called and the lady said It would be $130., to take it About 5 or 6 miles to the dock. It can be time consuming granted. They get down there and I had told them it is a roll on and roll off.,guess what it has flat tires. She then calls and says they have to take it back and put air in the tires,and will cost me $75.,I assumed it was $75,total. No it was $150.00. So it cost over $280 to take the lawn mower to the dock. I thought the $75,would be ok,but not happy,then $75 more was un fair. I called and asked about this and she said I was lucky she did not charged time.,also. I felt that roll on and roll off,was self explanatory. ,but their lack of knowledge on towing requirements,should not be charged all to me.,I was willing to take part of the lost for their short siteness,not all. Also,it wasn't flat from a hole or valve stem,just low.,my uncle had a tow business he carried and air tank,or could have stopped and got a couple cans of fix u flat ., still would not have been $150.00. I feel when we hire people in a business we shouldn't have to think for them ,should I have asked since it is a roll on and off , or does the tires need air , I did tell them about the rule about not to much gas. I thought that was self explanatory .I feel I was Not responsible for this lack of thought .She said she was an owner , I asked incase she was just the dispatcher , and then she might not know the tires needed air.