I was talking to Doris about this problem and she told me what was going on. Doris had told Ms. [redacted] that we wasn't in the area again until Monday Jul 06, 2015. That we couldn't pick up the trash due to the distance and that we would give her credit for the week she was missed and to set it all out the 6th with no charge for the xtra bags.
Ms. [redacted] was not satisfied with that and she wanted her trash picked up ASAP or she would get another company. Doris said that Ms. [redacted] was very rude and used the F--- word on her, so she then went to the owner and asked what to do and he said give her credit for the week and if she isn't satisfied to get another company like she said she was going to do. She was not satisfied with that, then hung up on Doris.
She then called back and spoke to Gladys and said she is not satisfied with that and wanted a refund. Gladys told Ms. [redacted] that our policy is no refunds (as the other company's like ours do) unless moving. She then began yelling at Gladys and
saying the F--- word several times. Gladys brought the phone to me, Nykki (Office Manager). I was talking with her and she was very rude and hung up on me when I told her we don't refund that you have to finish your quarter.
Ms. [redacted] was behind on her bill and owed for May-Jul. the amount of $62.00. She finally paid her bill that was due May 3, 2015 on June 23, 2015 and paid the amount of $90.00. That took care of May-Jul with the late fee and that gave her a credit of $28.00 towards the next quarter for Aug-Oct.
This all happened on Jul 30, 2015. She said she wanted a refund and she was going to call the Revdex.com. That same week she had her Credit Card Company take the $90.00 back out of our account.
Her trash was up at her garage and not at the road where it is supposed to be. We have all our drivers of the trash trucks write down what time they were at the customer's house and trash not out.
Thank you!
Niccole [redacted]
the first container was overfilled after being told of the 5 ton weight limit. After dumping the first one, we attempted to contact the customer about overweight dumpster multiple times. We were told many different vulgar things and finally ordered off the property with my container. The police...
report will show all details of what happened. As for hostile, I Harvey [redacted] told my son Eric [redacted] to ask for payment, if they refused payment, dump contents of container and leave. That way there would be no final bill or legal matters needed. At this time the client threatened my son in front of the police to cause him physical harm. They say it is two different people but the bills are both under the name of [redacted], not separate individuals. Therefore the balance on the account accrued. The police informed the person to pay the bill because it was owed. They wrote a check, we took the container full of rubbish and left as directed by the police officers that [redacted] informed that he wanted us to leave premises and never return. That was at the time of threatening my staff. Police called, bill paid, trash removed. As for the recurring word CONTRACT, we never do contracts as stated on webpage and advertisements
We Sincerely apologize for any inconvenience the waiting period of your refund may caused. We have taken the liberty of submitting you a check in the amount of $260.00, which has been sent out in the mail to you on 07/31/17.We have a refund policy, where we send out refunds to the customers on a...
quarterly basis. Since you cancelled in June 2017 and the refund was sent out in July 2017 that would fall into the quarterly time frame. We are making sure that everyone in the office is properly informed of the correct procedure. Once again we sincerely apologize that you were misinformed on the time frame in which you were to receive your refund. SincerelyD&D Trash Service Management
Police report tells what actually happened. This is fabricated and untried. Nothing else I can do to satisfy client. Upon threatening my staff in front of police, contact with this customer had ceased.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The original dumpster was under the name [redacted] and she paid for it. She was responsible for the overage charge and was going to pay that as well. It had been less than 1 week after removing the dumpster that D&D showed up on site demanding payment or removal of the second dumpster. I personally called for the second dumpster, it was put in my name, and I wrote the check for it. It was in no way tied to the first dumpster from [redacted]. If they were under the same account, that was a mistake by D&D.D&D had no right to show up demanding payment from me for the first dumpster, which wasn't in my name, and threatening to dump the second dumpster contents. This was when I called the police. How is it acceptable to threaten to dump the contents of the dumpster I had called to arrange and pay for because another individual had not yet paid their overage charge (which was less than 1 week outstanding)? The dumpster I rented was to be on my property for 1 week and D&D removed it early.Regards,[redacted]
On 8/7/2017, when this was first brought to our attention, we spoke with Mr. [redacted] and asked him to leave the container on the curb and we would get it picked up. Mrs. [redacted] then called stating she did not want to be responsible for the can after their move out date and she was told...
that if something would happen to the can we would report it stolen. When a can is reported stolen, we just get a police report there would be no fault on their part and she was told that. Mrs. [redacted] was very rude to my secretary from her first initial phone call to her very last phone call when she decided to bring it upon herself to bring the container back. She was not instructed to do so or asked to do so. We appreciate that she was that concerned about the container and our property but we can't always pick them up that week as things happen with trucks or they fill up faster than intended and leave no room to place it.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.D&D conducted themselves very poorly by showing up and threatening to dump the contents of the dumpster I had paid for. The only reason the police were involved is because I called them to get D&D off my property. The overage charge from the previous dumpster was the responsibility of another individual, who has stated D&D never contacted them with regards to the overage charge. There is no point in going back and forth. D&D obviously isn't going to admit they acted unprofessional, so much so the police officer said he would be cancelling his service with D&D.Regards,[redacted]
I was talking to Doris about this problem and she told me what was going on. Doris had told Ms. [redacted] that we wasn't in the area again until Monday Jul 06, 2015. That we couldn't pick up the trash due to the distance and that we would give her credit for the week she was missed and to set it all out the 6th with no charge for the xtra bags.
Ms. [redacted] was not satisfied with that and she wanted her trash picked up ASAP or she would get another company. Doris said that Ms. [redacted] was very rude and used the F--- word on her, so she then went to the owner and asked what to do and he said give her credit for the week and if she isn't satisfied to get another company like she said she was going to do. She was not satisfied with that, then hung up on Doris.
She then called back and spoke to Gladys and said she is not satisfied with that and wanted a refund. Gladys told Ms. [redacted] that our policy is no refunds (as the other company's like ours do) unless moving. She then began yelling at Gladys and
saying the F--- word several times. Gladys brought the phone to me, Nykki (Office Manager). I was talking with her and she was very rude and hung up on me when I told her we don't refund that you have to finish your quarter.
Ms. [redacted] was behind on her bill and owed for May-Jul. the amount of $62.00. She finally paid her bill that was due May 3, 2015 on June 23, 2015 and paid the amount of $90.00. That took care of May-Jul with the late fee and that gave her a credit of $28.00 towards the next quarter for Aug-Oct.
This all happened on Jul 30, 2015. She said she wanted a refund and she was going to call the Revdex.com. That same week she had her Credit Card Company take the $90.00 back out of our account.
Her trash was up at her garage and not at the road where it is supposed to be. We have all our drivers of the trash trucks write down what time they were at the customer's house and trash not out.
Thank you!
Niccole [redacted]
the first container was overfilled after being told of the 5 ton weight limit. After dumping the first one, we attempted to contact the customer about overweight dumpster multiple times. We were told many different vulgar things and finally ordered off the property with my container. The police...
report will show all details of what happened. As for hostile, I Harvey [redacted] told my son Eric [redacted] to ask for payment, if they refused payment, dump contents of container and leave. That way there would be no final bill or legal matters needed. At this time the client threatened my son in front of the police to cause him physical harm. They say it is two different people but the bills are both under the name of [redacted], not separate individuals. Therefore the balance on the account accrued. The police informed the person to pay the bill because it was owed. They wrote a check, we took the container full of rubbish and left as directed by the police officers that [redacted] informed that he wanted us to leave premises and never return. That was at the time of threatening my staff. Police called, bill paid, trash removed. As for the recurring word CONTRACT, we never do contracts as stated on webpage and advertisements
We Sincerely apologize for any inconvenience the waiting period of your refund may caused. We have taken the liberty of submitting you a check in the amount of $260.00, which has been sent out in the mail to you on 07/31/17.We have a refund policy, where we send out refunds to the customers on a...
quarterly basis. Since you cancelled in June 2017 and the refund was sent out in July 2017 that would fall into the quarterly time frame. We are making sure that everyone in the office is properly informed of the correct procedure. Once again we sincerely apologize that you were misinformed on the time frame in which you were to receive your refund. SincerelyD&D Trash Service Management
Police report tells what actually happened. This is fabricated and untried. Nothing else I can do to satisfy client. Upon threatening my staff in front of police, contact with this customer had ceased.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The original dumpster was under the name [redacted] and she paid for it. She was responsible for the overage charge and was going to pay that as well. It had been less than 1 week after removing the dumpster that D&D showed up on site demanding payment or removal of the second dumpster. I personally called for the second dumpster, it was put in my name, and I wrote the check for it. It was in no way tied to the first dumpster from [redacted]. If they were under the same account, that was a mistake by D&D.D&D had no right to show up demanding payment from me for the first dumpster, which wasn't in my name, and threatening to dump the second dumpster contents. This was when I called the police. How is it acceptable to threaten to dump the contents of the dumpster I had called to arrange and pay for because another individual had not yet paid their overage charge (which was less than 1 week outstanding)? The dumpster I rented was to be on my property for 1 week and D&D removed it early.Regards,[redacted]
On 8/7/2017, when this was first brought to our attention, we spoke with Mr. [redacted] and asked him to leave the container on the curb and we would get it picked up. Mrs. [redacted] then called stating she did not want to be responsible for the can after their move out date and she was told...
that if something would happen to the can we would report it stolen. When a can is reported stolen, we just get a police report there would be no fault on their part and she was told that. Mrs. [redacted] was very rude to my secretary from her first initial phone call to her very last phone call when she decided to bring it upon herself to bring the container back. She was not instructed to do so or asked to do so. We appreciate that she was that concerned about the container and our property but we can't always pick them up that week as things happen with trucks or they fill up faster than intended and leave no room to place it.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.D&D conducted themselves very poorly by showing up and threatening to dump the contents of the dumpster I had paid for. The only reason the police were involved is because I called them to get D&D off my property. The overage charge from the previous dumpster was the responsibility of another individual, who has stated D&D never contacted them with regards to the overage charge. There is no point in going back and forth. D&D obviously isn't going to admit they acted unprofessional, so much so the police officer said he would be cancelling his service with D&D.Regards,[redacted]