D. DeClue's Tree Service

Complaint: [redacted] I am rejecting this response because: According to the neighbor the stump was ground weeks ago So yes the work was completed about 8-weeks after he was paid and told me he would be out the next day to complete the work Within those 8-weeks he committed to complete the work and never showed up Never returned phone calls.Not exactly the type contractor I want to work withThe end Sincerely, [redacted] ***

I appreciate the customer's frustration I cannot explain what caused the initial delay in removing the stump, I just wanted to share all the things that brought us to this point We have an excellent reputation, but obviously we aren't perfect We are prepared to refund the customer for the stump removal I noticed the rejection was based on me using the figure of $ That is what I thought the amount was, but I guess I misspoke We are prepared to issue a refund for $to the customer to put this unfortunate matter behind us Just to make sure all info is correct, please respond with the customer name and address and I will handle it right away Thank you

Complaint: ***
I am rejecting this response because: I am truly sorry for the *** family's recent misfortunesHowever, I hired Mr*** in early February....over a month before these misfortunes occurredTherefore, according to this timeline these events had nothing to do with the fact that he did not complete the work when promised, or an excuse to why he failed to return any phone callsThe response that he will remove the stump when he gets around to it is no better than the situation that we were in before this complaintI understand that there is flooding and that the weather is bad, but that is why I hired Mr*** in February and not April, when storms are frequent and tree services are busy. I will accept a refund for the work not completed....however that amount was quoted to me as $150, not $as was proposed in the response(Original quote was $for tree removal, $for stump removal for a total of $625)I would be happy to forward a copy upon request of what Mr*** gave to me for the original quote
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
According to the neighbor the stump was ground weeks ago So yes the work was completed about 8-weeks after he was paid and told me he would be out the next day to complete the work Within those 8-weeks he committed to complete the work and never showed up Never returned phone calls.Not exactly the type contractor I want to work with. The end
Sincerely,
*** ***

Revdex.com / Ms*** - I want to start by apologizing for the delay in removing the stump I assure you this is delay is an exception to our operating procedures While I know all you are only interested in getting the stump removed, I do feel the need to explain what has caused
the delay and why *** has not been in touch sooner.We run a very small operation, with *** not just owning, but also operating all day-to-day operations As his spouse, I help out with office related tasks, in addition to my full-time position at *** *** I had an unexpected emergency surgery in March, followed weeks later by a car accident Since *** is my husband, he was preoccupied helping me through all of that As soon as things were getting back to normal, the second week of April, my father passed away suddenly *** had the misfortune of being the person who found my father's body and since the circumstances of his death were unclear, this was extremely difficult and drawn out. While still reeling with my father's death, two of my co-workers were murdered while on the job on April (You may have seen the news coverage.) As a year veteran of the company, my position and work relationships, I spent the next several days counseling co-workers We finally buried my father on April and we buried my colleagues on April I've been trying to catch up on emails and saw this message While I know sharing all this personal information with you is out of the ordinary, I felt the need to explain the out of the ordinary reasons for the delay I would like to be able to say that the stump will be removed right away, but due to the excessive rain and impending flooding in our area, I am unable to give an expected date for the stump removal We are located in Fenton and many of our customers, both business and residential along with family and friends are being impacted by the rising flood waters *** is helping move people out of their homes as I type this So, if the customer is unable to wait any longer for the stump removal, I can send her a refund for $125, which was the cost of the stump removal Please let us know how to proceed Again, we are truly sorry for the delay Thank you!

I appreciate the customer's frustration I cannot explain what caused the initial delay in removing the stump, I just wanted to share all the things that brought us to this point We have an excellent reputation, but obviously we aren't perfect We are prepared to refund the customer for the stump removal I noticed the rejection was based on me using the figure of $ That is what I thought the amount was, but I guess I misspoke We are prepared to issue a refund for $to the customer to put this unfortunate matter behind us Just to make sure all info is correct, please respond with the customer name and address and I will handle it right away Thank you

I was notified of a negative review on July and it contained the same information as this complaint As stated in my previous response, this complaint is unfounded as the work was completed weeks ago This work was done at the home of Mr***' mother We have worked for Mrs
*** several times in the past It is my understanding that Mr*** does not live in the StLouis area, so maybe he was provided with erroneous information regarding removal of the stump He stated the work was not completed as of July and that is simply untrue *** went back to the home today and took the attached photos showing where the stump was removed Our only thought was that maybe Mrs*** had not been outside to see the stump had been removed?? *** spoke to Mrs*** today to make sure she knew the stump was gone She seemed completely surprised that her son had lodged a complaint against us We have an outstanding reputation and we are not in the business of taking advantage of our customers We did experience some delay in removing the stump on the tree Due to serious flooding and storm damage in the area during the month of May, we did get bombarded with emergency work which contributed to the delay But, we did return to remove the stump, as promised, several weeks ago The homeowner is aware that the work was done and we've included photos as proof Hopefully, this information is enough to resolve this matter We apologize for the confusion We just assumed Mr*** knew the work had been completed Thank you