Good afternoon,As per our records the hotel issued a credit to his credit card back on against his visa card # [redacted] in the amount of 226.58.An email was sent to the guest with our sincerest apologies for the error .email address : [redacted] This issue had been resolved on our part.Patricia E [redacted] Accounting Manager
Good afternoon,As per our records the hotel issued a credit to his credit card back on 02/**/17 against his visa card #[redacted] in the amount of 226.58.An email was sent to the guest with our sincerest apologies for the error .email address : [redacted]This issue had been resolved...
on our part.Patricia E[redacted]Accounting Manager
Initial Business Response /* (1000, 5, 2015/08/28) */
To Whom It May Concern,
The customer had an AC system installed by Home Energy Center in 2014. The system the customer purchased came with a 1 year labor and 10 year parts warranty.
This summer (over 1 year from installation) the customer...
called in and requested a service call because their AC was not working. We explained over the phone, (prior to sending a technician to the home) that they were past the 1 year mark from installation and their labor warranty had expired. We explained that they had a parts warranty but they would be responsible for the labor to fix the system, and the diagnostic fee. The customer agreed to those terms and we then sent out the technician to get the customers system up and running.
The tech fixed the customers system and charged the customer the labor and diagnostic charge.
After the repair was done the customer called and wanted a refund. We wanted to help out the customer so we did issue a refund of half of the labor that was charged to fix the system as a customer service. We believe this was a more then fair attempt to help out the customer, and was above and beyond what was need.
We stand behind our products and services. But this issue was not the result of faulty workmanship or the installation. It was a part that failed and falls under the manufactures warranty.
At the end of the day the customer needed a repair and was out of warranty. We completed the repair and charged what had been agreed on and what was not covered under warranty. As a customer service we issued a refund of half the amount that was charged. At this time we do not see a reason to do anything else.
Revdex.com:At this time, I have not been contacted by Park Central Hotel regarding complaint ID [redacted] .Sincerely, [redacted]
Good afternoon,As per our records the hotel issued a credit to his credit card back on against his visa card # [redacted] in the amount of 226.58.An email was sent to the guest with our sincerest apologies for the error .email address : [redacted] This issue had been resolved on our part.Patricia E [redacted] Accounting Manager
Good afternoon,As per our records the hotel issued a credit to his credit card back on 02/**/17 against his visa card #[redacted] in the amount of 226.58.An email was sent to the guest with our sincerest apologies for the error .email address : [redacted]This issue had been resolved...
on our part.Patricia E[redacted]Accounting Manager
Revdex.com:At this time, I have not been contacted by Park Central Hotel regarding complaint ID [redacted].Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/08/28) */
To Whom It May Concern,
The customer had an AC system installed by Home Energy Center in 2014. The system the customer purchased came with a 1 year labor and 10 year parts warranty.
This summer (over 1 year from installation) the customer...
called in and requested a service call because their AC was not working. We explained over the phone, (prior to sending a technician to the home) that they were past the 1 year mark from installation and their labor warranty had expired. We explained that they had a parts warranty but they would be responsible for the labor to fix the system, and the diagnostic fee. The customer agreed to those terms and we then sent out the technician to get the customers system up and running.
The tech fixed the customers system and charged the customer the labor and diagnostic charge.
After the repair was done the customer called and wanted a refund. We wanted to help out the customer so we did issue a refund of half of the labor that was charged to fix the system as a customer service. We believe this was a more then fair attempt to help out the customer, and was above and beyond what was need.
We stand behind our products and services. But this issue was not the result of faulty workmanship or the installation. It was a part that failed and falls under the manufactures warranty.
At the end of the day the customer needed a repair and was out of warranty. We completed the repair and charged what had been agreed on and what was not covered under warranty. As a customer service we issued a refund of half the amount that was charged. At this time we do not see a reason to do anything else.